Air Canada

✅ Verified Review | Dallas to Toronto with Air Canada and onward to Vienna with Austrian Airlines. My flight was canceled and it took 7 hours on the phone to rebook my flights. The customer service was very hard to reach and I was on hold for a very long time before I got someone to talk to, and after. I would not recommend this airline.

✅ Verified Review | I travel globally at least once a month. I have never experienced this bad service from any airline. Firstly I could not check on online. When I tried to check in at the airport, they did not understand that I am a European resident, with a valid blue card. Took 45 minutes to sort out. Never happened before in my tavels. I felt Air Canada staff were confused as I have a South African passport. Then worst yet, the boarding of the plane! Have never seen anything worse! The zones dont work, people are agressive. The staff are incapable. Really this airline is the worst ever. Avoid!

✅ Verified Review | Booked to fly Madrid to San Francisco via Toronto. Unless you are an American, European or Canadian do yourself a favor and do not fly Air Canada. They have staff who don’t know the rules and would do everything possible to disrupt your journey. I had a valid ETA to fly through Canada to go to US (final destination) but the staff in Madrid had no idea how the visa works and their solution was to tell me to go to a Canadian consulate because I made the mistake of flying Air Canada.

✅ Verified Review | Toronto to Ft Lauderdale. Because of a health emergency we had to fly back earlier. Called Air Canada if our return tickets were any good to change dates and was told no. Asked what will it cost us to fly back with the first available flight. She said the evening flight was available and one way ticket for two will cost us $1250 from Ft.Lauderdale to Toronto. I called AA for a Miami to Toronto one way, economy one way $144/person business class $350/person. Purchased 2 business class tickets flew back that evening with a superb service, neat & clean aircraft. I don't know how many times we have taken AC flights where not once we flew with a relaxed or uninterrupted journey. I think this price gauging might be the last time for us to take AC flights to the US where AA will take us.

✅ Verified Review | I was on Air Canada flight 846, Toronto to Munich on Monday October 23. The flight was smooth as can be and the flight staff were fantastic. Very polite and also helpful. Crew leader was so much fun to talk and the crew made the long flight delightful.

✅ Verified Review | Ottawa to Amsterdam via Frankfurt. Our flight to Amsterdam was supposed to be via Toronto with the total trip duration of fewer than 11 hours but we ended up with a 22 hours trip. There was about a 3-hour delay in our first flight segment from Ottawa to Toronto, and unfortunately, they could not manage to put some passengers on the two other flights departing in the period of delay. Therefore since our connection time at Toronto airport was 2 hours, we missed our flight from Toronto to Amsterdam and we were offered an alternate route to Amsterdam via Frankfurt. The staff at the airport were rude in providing a concrete solution and were very reluctant to respond us. The customer service is all about their priority rather than customers' problems. During the first part of the flight, the service and food were terrible. We only had one option and that was a vegetarian meal, when I politely asked for another option, the crew rudely emphasized that that is all we have. One of our baggage was missed when we arrived Amsterdam and later on they sent it to us. No one from Air Canada apologized to us or provided us any compensation.

✅ Verified Review | Airline cancelled the flight from Toronto to Victoria. Was suppose to land at 10:30am however was redirected through Calgary, and didn't arrive until 5:30pm. Air Canada took no accountability and refused to fulfill the refund that was communicated to me from the ticket agent who was rebooking the flight. For the flights there were no meals offered. On the way back from Vancouver to Ottawa (6 hour flight) no food was offered.

✅ Verified Review | Toronto to Vancouver. On our anniversary trip to Hawaii booked back in January. My husband I were supposed to sit beside each other middle and isle. Which by the way I confirmed two weeks earlier. Well we end up sitting one in front of the other. No one said anything until we looked at our ticket. Not to mention we got checked in at the premium/business class desk. Not impressed at this action by Air Canada. Waist of my time and money. Thanks for ruining a part of our anniversary trip.

✅ Verified Review | Windsor to Montreal via Toronto. When I checked in online, I noticed there were only a few people on the flight. Surprisingly enough, about 7 hours before the flight I looked up the flight status to learn that my flight was canceled. When I called Air Canada and asked the reason for the cancellation they claimed "Air Traffic Congestion in Toronto" and said they didn't want to operate the flight with a delay. The agent then tried to charge me $14 to choose my seat on the rebooked itinerary. I was left stranded with no compensation until the next flight the following day.

✅ Verified Review | Charlotte to Gander via Toronto. I am one of 6 in our group that have the same complaints. In Charlotte, Air Canada charged us an antler/horn fee of $150 instead of a $50 firearms fee when we checked our guns for a Moose hunting trip to Newfoundland. They tried to tell us since we had rifles that we had to pay an antler/horn fee because they were hunting equipment and they no longer fall in the firearm category. We even got a TSA agent to try help us talk sense into the girls at the bag check but they wouldn't listen. Then we were told our luggage would go direct to Gander but we had to check guns in Toronto thru customs. Every person that we talked to employed by Air Canada gave us a different story concerning our guns and our luggage. In Toronto instead of bringing the guns out to us for an ID check we found them in the baggage claim area that anyone could have picked them up. Then in Toronto customs we saw all our luggage stacked in the corner that we were told would go straight to Gander. Also Toronto customs only had 2 people working the 15 check stations and 40 people were lined up for connecting flights and we barely made ours. We checked our luggage and guns again but when we got to Gander all 9 bags including our guns were lost. We missed a full day of a $4300 hunt waiting on luggage and guns. They didn't make it to the airport until the next evening. Then on the return trip home to Charlotte we were charged the correct firearm fee but we watched a girl throw our gun case on the carousel in Charlotte. Hard enough it hit and bounced almost off and another passenger caught it and placed it back on the carousel. These are very expensive guns and scopes. Also she did not bring the guns to us and check our ID to release them to us as she was supposed to. Anyone could have taken them again. We tried to file a complaint at the airport and talked to her supervisor and he said he would reprimand her as that was uncalled for but that we would have to file an online complaint. Also a brand new luggage bag came back with the handle ripped off. And the flight from Toronto to Charlotte had a problem with the fan that pressurizes the cabin so it was so hot on the plane you couldn't breath. It did get better as we flew but the pilot had to fly at a low altitude according to the flight attendants because of the cabin pressure issue. With the treatment we received from start to finish I wonder how an airlines could exist like this.