Air Canada

✅ Trip Verified | Comfortable seats, friendly cabin service, efficient boarding. Air Canada is certainly the best airline in North America. I also used the Air Canada lounge in both LAX and in Toronto which were ok (although the Air Canada Lounge in Montreal has better food). The only negative point was the check-in at LAX. There was a long queue at the priority check-in counter and the (rude) check in staff refused to give business-class passengers priority through using the other (economy) check-in counters.

✅ Trip Verified | Seoul Incheon to Vancouver. Seats are narrow and the seat pitch is to a bare minimum. I chose this flight only because the price was right to the level of service they offer on board. They failed to offer the special meal that I had ordered in advance and I was given a meal that was kind of edible. I will fly AC in the future only when it is the last option I have.

✅ Trip Verified | Toronto to Lyon via Montreal. 6 flights, 6 delays (departures and arrivals), dirty plane, some with payphones (yet free on the way), staff unfriendly and unfamiliar with the procedures. Forgetting on arrival in Canada when coming from Argentina it is mandatory to collect suitcases, even in transit),. Good meal, even if we had a lunch instead of a breakfast. Big baggage problem: delivery and care. Quality and recent entertainment. FR- 6 vols, 6 retards (départs et arrivées), avion sale et glacial, certains avec les écouteurs payants (pourtant gratuit sur l'aller), personnel peu agréable et peu au courant des procédures (oubliant juste qu'à l'arrivée au Canada en venant d'Argentine il est obligatoire de récupérer ces valises, même en transit, un détail...), repas bon, même si nous avons eu un déjeuner au lieu d'un petit-déjeuner. Gros problème de bagages : livraison et soin. Divertissement de qualité et récent.

✅ Trip Verified | Toronto to Orlando. Another disastrous trip with Air Canada. Every time I fly with this airline there is always a mishap. Delayed / changed flights and 0 out of 4 bags made it to the destination. We brought the family to have a good Disney world vacation and not one of our checks bags arrived. Terrible support afterword. No answers and no staff to help - “ here full out this form can’t help you” is all we got.

✅ Trip Verified | First flight (Quebec-Toronto) was cancelled in advance. I called AC customer service. No good reason for cancellation, poor advice on rescheduling, caused a lot of stress. Toronto to Hong Kong was delayed by an hour. Arrived with 30 minutes to catch a separate flight to KLIA as that flight was delayed as well, but was already disembarked with no choice. AC representative stated we would be given $100-200 meal ticket in compensation, but it turned out to only be HKD75 (C$12.50) The cheapest meal available at the HK airport was HKD90. Onboard my food selection was non-existent. Just handed a tray, and what is the point of requesting a special meal when your meal is given to someone else? I got someone's vegetarian meal, which I did not request.

Not Verified | My husband and I had booked a flight AC85 from Tel Aviv to Toronto, on November 24. We had a connecting flight from Toronto to Newark (flight number AC7654), which was supposed to depart at 18:40 on November 24. The flight from Tel Aviv was delayed by over an hour; however, the pilot did his best to get us to our destination as soon as possible. As a result, we arrived at the Toronto Airport with an hour to spare before our next flight. We arrived at our gate at approximately 18:10, the boarding time. However Air Canada notified us that we weren't permitted to board the plane because our plane was late, and they didn't have enough time to store our luggage. Despite telling her that they could've sent the luggage to us the next day, she persisted that we weren't allowed to board, and gave us a pamphlet, "Interrupted Trip Information", a hotel reservation for the night, $15.00 each for dinner at a restaurant, and tickets to Newark for the next day. Afterwards it was brought to our knowledge that the flight was overbooked, which may be the reason for us giving up our seats on the original flight. We then had to fly to Montreal, and then to Newark. Consequently, instead of arriving at Newark at 20:00 on Saturday, we arrived at Newark at 16:30 on Sunday. This behavior was unprofessional to say the least. This was the worst traveling experience we've ever had.

✅ Trip Verified | My Air Canada flight left Hong Kong at 20.00. A meal was served shortly after take off. It was so bad I left almost all of it. If I'd had any idea that would be the case, I would have brought something on board. Talk about stale, you couldn't even get a fork through the dessert cake. Surely someone should be checking the quality of the food. To add to my disappointment, there was only one opportunity for a beverage. I would have dearly enjoyed a second glass of wine, but it was not an option. Clearly, either a tea totalling crew or that's the new limit. There was not an option of a snack or non-alcoholic beverage. Shortly before landing, we were served breakfast. I can't remember exactly what it was, but again, it was not good and the bun was so stale, I couldn't even tear it open with my fingers. Why even serve bread that must be a month old? Doesn't anyone do a quality check? The entertainment options were poor. Most movies were old. I think there might have been only a couple of current films offered. Seating was fine, but given the upcharge to fly premium economy it was not worth it. I've flown long-haul flights with Air Canada before, sometimes business class, sometimes economy. Sometimes the flights were good, but more often than not, the food is poor and the flight attendants seem to act as they would rather be a home. Last time I will fly an Air Canada long haul flight. Next flight to Hong Kong will be on Cathay. I've had it with Air Canada.

✅ Trip Verified | Toronto to Zurich. I have never been so disappointed with an airline. After arguments with the baggage lady, my husband and I were charged for both of our first complimentary bags. Of course, we proceeded to have our bags refunded which were denied despite the fact that our booking confirmation states that our first bags were complimentary. We made sure when we were booking it had the little baggage icon to show baggage was included. Not to mention these were both direct flights we booked. Truly ridiculous.

✅ Trip Verified | St John to Los Angeles via Toronto. The first flight scheduled to depart at 5:00am. However, it was delayed by 30 minutes. The weather was OK. I arrived Toronto around 7:00am local time. My next flight to LAX is at 8am. I ran all the way through security, US border and arrived gate F69 at 7:40am. Then the gate lady told me my bag is not delivered yet and they can't let me board. I then ran to the customer service of Air Canada. I asked them what option I have now and I told them that I have to arrive LA before noon. The two senior ladies were helpful. They were trying to find flights to SF or San Diego. However, the third lady denied each proposal. The flight to SD would be OK for me because I can rent a car and drive up to LA for the appointment. However, they were all denied by the other agent. The senior lady issued a $15 meal voucher to me but I was furious after the agent asked me to go away otherwise she will rip off the voucher. I have to accept the next flight which is 4 hours later. When I booked the ticket, why the itinerary designed for only 1.5 hour transfer if the bag transfer is so inefficient? What about the boarded passengers with transfer flights? Why the bag is even slower than myself? I have to wait to clear the security and US border and I can manage to arrive the gate 20 minutes before departure.

✅ Trip Verified | Brussels to Montreal in January 2018. When I arrived in Montreal, my luggage was not there. I had to wait for it 5 days and it was a mess to get the right information. They called me two times, lying me because they actually didn't know where my luggage was. I had to argue with the customer service to be delivered at my place out of work schedule. I filled the form to get a compensation but they suggested me 15% off for 4 tickets. I usually travel alone. I contacted several times the customer service to get another kind of compensation which could fit with my situation but I never got an answer or a call which is what I asked for. When we ask for being called back, the first thing to do is to call back. The worst customer service I've had to deal with.