Air Canada

✅ Trip Verified | Canceled our connections before we landed and wouldn’t let us board our next flight even though it hadn’t left yet and we were standing at the gate. Very unhelpful staff. Didn’t offer any suitable alternatives, gave us a 22$ food allowance for a full 24h unexpected layover

✅ Trip Verified | Toronto to Vancouver. Was surprised recently to discover that I am no longer earning any loyalty points for my Air Canada flights. After inquiring with the airline I discovered that they no longer issue points for most flights other than upgraded classes or higher priced fares for same route. I fly often for business but obviously won't charge my company more money for a higher fare just to get points. This is the first airline I can recall not giving even reduced points on base fares.

✅ Trip Verified | Houston to Dubai via Toronto. Flight from Toronto to Dubai delayed by 6 hrs leading to issues with my onward booking. On top of that my return flight was cancelled leading me to rebook. Customer services poor when applying for refund. When I called, I was told they are still reviewing requests from October (I called in December) Tells you all you need to know about an airlines that they are processing claims from 2 months ago. I would pay for a better airline next time.

✅ Trip Verified | Montreal to Vancouver. Air Canada has really improved! I was very loyal previously to the main competition WJ but recently decided to fly AC. I am so impressed with so many things but primarily the staff and the attitudes. Very professional, nice, calm and helpful. No screeching of idiotic bad jokes over the speakers, etc. The seats are comfortable, there is actually inflight entertainment, and the whole experience is like getting an upgrade!! I look forward to AC seat sales!

✅ Trip Verified | Newark to Vancouver. Excellent service by the flight crew and flight attendants. We left 1.5 hours after schedule departure and yet arrived only half an hour after scheduled arrival. On top of that, the flight attendant for my row offered whole cans of drinks and served with a smile.

✅ Trip Verified | We took Air Canada from Calgary to Vancouver during a huge snow storm. We were delayed on the tarmac for five hours for only a one hour flight. The captain said we only had twenty minutes left about six times. We eventually learn our flight was cancelled and head back to the gate. Only to learn that our flight was in fact not cancelled and we had to wait to get the plane de-iced again. We live in Canada so this is expected to have a major snow storm. The people on the plane were tired, cranky and we were all hungry. We were also not offered free food or drinks during our delay. Which by the 4th hour we all really just wanted a beer. But Air Canada gave the flight a e-coupon to everyone that went through that experience which really made an impression that Air Canada cares about their customers and their status. Thanks to them I am able to spend Christmas with my boyfriend this year in Vancouver. Hopefully there is not another snow storm. Or I hope there is.

✅ Trip Verified | This is my fourth or fifth trip with Air Canada and I have nothing but good things to say about my experiences. The terminal used for Canadian domestic flights at Vancouver is quite dated, but plenty of options for eating and drinking while waiting for the flight. Volunteers were requested to check carry-on bags (something I always count on happening, as my carry on tends to be quite heavy, always a treat). Boarding was expeditious considering the size of the aircraft, and we were soon on our way. Food and beverage service was an average pace and quality. Buy on board options were quite pricey, so I abstained. On their newer aircraft, AC's inflight entertainment is some of the best in the industry. Arrival into Toronto was early and the flight time overall was one hour quicker than scheduled! Connection in Toronto is always such a breeze, and USA pre-clearance in Toronto means you arrive into the USA without a need for passport control. Toronto to Boston was a standard North American flight of fine quality. Air Canada's gates in Boston are right next to baggage claim and the exit. Regarding money matters, I paid $173 one-way for this trip, which is quite reasonable for transcontinental journey. Overall another wonderful Air Canada experience.

✅ Trip Verified | Toronto to Delhi. Extremely disappointed with the food. Except for the main meal everything else was cold. The main meal was worst than horrible. Agreed it was going direct to Delhi but there was no other food option than rice and a chicken or veg. Dish. There was 1 bathroom for premier economy but all economy passengers were allowed to use it. There were huge line ups.The bathroom was filthy and staff paid no attention at all to the blue light request. I am proud to be Canadian but sorry Air Canada, you were a big disappointment.

✅ Trip Verified | Air Canada re-booked me twice at the airport because it was snowing in Montreal, although there was no storm reported online. They turned a 23-hour flight into a 36-hour flight. Dropped my frequent flyer miles, added a flight — economy class — w one half hour to go through customs and immigration, get my suitcase and make the transfer. Of course I didn’t make the flight (I pointed it out to them when they were booking — they said I might be able to make it if everything went well). I had bought my ticket directly from the airline to avoid any problems. In the end, they refunded me $113. Never Air Canada again.

✅ Trip Verified | Trip YYZ-YYC (return) went smoothly with airplanes full in both directions. Departure from Toronto was delayed due to medical problems of one of the passengers, but we arrived on time to Calgary. The return flight was delayed 50 mins partly due to the deicing procedures in snow covered Calgary. The seats were fine, although had some breadcrumbs on the YYC-YYZ flight, the crew was friendly, IFE available only if you purchase the headphones. Food on this four hours flight was offered only for purchase. On the first leg the stewardess reminded me that I prepaid in advance and so I had a vegetable wrap which was pretty bad. I forgot that I also paid for food on the return flight and thus I missed the meal, but considering its poor quality this did not matter. Otherwise it was a satisfying experience. I presume that the usual long wait for luggage on arrival in Toronto is the fault of the airport services and not the airline.