Air Canada

✅ Trip Verified | Detroit to Rome via Toronto / Montreal. Transatlantic trip made by three segments. All flights pretty much on time, with easy boarding processes. DTW YYZ is a regional jet, hence, other than light refreshments and a squeezed seat, nothing much is to expected. Transit within AC’s T1 at YYZ was easy and smooth. YYZ YUL on 320 with PTVs (although the audio jack was not working at all). First time going through YUL and I expected to be much larger than that, probably on the same scale as YYZ. Easy boarding in Premium Economy (priority lane) makes settling in easy. Premium Economy seating is better than competitors (LH) with larger recline. Overall very satisfied. Good value for the money, as I bought a DTW FCO ticket for $ 560.00 and then paid $ 295.00 each way for the PE upgrade through bidding: I could have paid additional $ 600.00 each way and flown business. Staff was very attentive and offered a good quality of food. Entertainment system was top notch. Still, I would have expected AC to offer wi-fi service on its newer 787s.

Not Verified | Halifax to Toronto. Excellent service, Flight was late but the seating on board was very nice and the new J Class seats have a leg rest now. The 737 was very quite almost like a mini 787. The service was good menu options and they served 2 rounds of pre dinner drinks and the flight attendants were polite and accomodating.

✅ Trip Verified | Their Boeing 787 seats are really tight and uncomfortable. Seat pitch is 31 inches. Washrooms were few and dirty and long line ups. Avoid flying this particular aircraft. Air Canada offer average service but still much better when compared to other North American airlines.

✅ Trip Verified | Vancouver to Toronto. I typically avoid Air Canada when I can but this November I had no alternative so I flew with them again. I was about to miss my flight so I called them to ask about my options. Turns out there is a rule for missing your flight within a certain time. Even though I asked, they told me my only option was changing my ticket for a cost higher than the original. What's worse the agent was trying to sell me an even more expensive fight saying that's the only option available. Luckily I had checked the flights before hand so I made him give me the cheapest option available. Still cost more than the original and I didn't need to pay that. Besides that the service was bad as always, but I was expecting that already. They've also got the most mismanaged boarding process.

✅ Trip Verified | I was scheduled to fly Toronto to Las Vegas in the morning at 8:30. First I was informed a few weeks ago that the flight was changed to 10:25 am. I arrived early at the airport today to find out it is delayed again by almost 3 hours.

✅ Trip Verified | Toronto to New York. My flight was delayed and ultimately cancelled due to aground stop issues because of weather concerns. Obviously the weather delays are outside of Air Canada's control; however after waiting on the aircraft for several hours, we finally reached the delayed departure time when the ground stop was lifted and we should have been able to take off. It wasn't until this point that we were informed that the crew would go over their time limit if they continued this trip and that instead of heading to LGA we had to wait for a new crew. This is unexcusable as we had known about the ground stop for hours and Air Canada should have had the foresight to address this issue and switch the crew while we were waiting for the weather delay anyway. While waiting for the crew to switch we miss our window of opportunity as a new weather-related ground stop was issued and the flight was ultimately cancelled (meanwhile other airlines and aircraft had departed and made it to LGA during this time, as we should have). To add insult to injury, when Air Canada rescheduled my itinerary, they placed me on a new flight that was scheduled to depart YYZ on the 17th to make up for my cancelled flight that was supposed to leave on the 15th. However they did not rebook my originally scheduled return flight on the 16th so that my new itinerary scheduled a return flight before I even departed for my destination. When I first contacted Air Canada to correct this obvious problem, I was almost charged a rebooking fee to reschedule my return flight. Every interaction required waiting in long lines just to speak to someone who had no idea what they were doing and would either send me to a different line or ask me to wait longer. I will never be flying with Air Canada again.

Not Verified | Cleveland to Lisbon via Toronto. I had my flight cancelled due to a snow storm. I purchased my flight to United, but operated by Air Canada. When trying to reschedule, the options from United were just unreasonable (2 days later). Then I called the Air Canada customer service. They were willing to book me on the next possible flight even outside their alliance. This is just amazing and rare to see. You can sense when you have a good CS when problems come up and AC totally nailed it.

✅ Trip Verified | Excellent return trip from Calgary to Sydney. Check in was flawless and simple. Onboard experience was simply great. No shortage of food / snacks / beverages. I flew Business domestic legs and Economy on the long haul sector. Even in Economy, beer wine and spirits were free and generously offered to the mostly Australian and Canadian passengers. Most passengers in my vicinity were surprised as other airlines charge for this from North America, even long haul. Food was tasty - fish, chicken or beef. Snack mid flight and hot breakfast - chive omlette or maple waffles - prior to landing. Flight crew were professional and friendly, well dressed and attentive. Entertainment full of choices, enough for both directions. Seat confortable with good recline for Economy. No complaints at all, would recommend Air Canada for flights to Australia. Very well done.

✅ Trip Verified | Kelowna to Vancouver. Terrible customer service. When boarding the plane the agent would not touch our boarding pass or passport she demanded our documents for our entire family were turned to specific pages & refused to be of any service. She was snippy, rude and useless. Terrible customer service and experience. We fly to Hawaii every year with Westjet, this is our first time flying Air Canada. Never Again. You guys are a bunch of rude jerks.

✅ Trip Verified | Pittsburgh to Frankfurt via Montreal. Not worth the upgrade. Premium Economy food horrible. Cold, rubbery chicken-ish thigh meat with stale cold rolls. Broken inflight entertainment at several passengers seats nearby including mine. Flight attendant barred passengers from using a bathroom directly in the cabin due to no apparent reason other than wanting her own privacy in the area between 1st class and premium. She forced passengers to 'go to the back of the plane' where lines and economy passengers were already overwhelming capacity of the available 2 commodes. Transit in Canadas major cities in my back/forth experience added agitation and chaos and was remarkably coldly delivered. Many missed their flights back to the U.S. on the return from Europe due to the lengthy custom points In Montreal and Toronto. There is very poor signage in both Montreal and Toronto airports and crazy long marches to other gates. Canadian airport workers pretend not to speak English and point you to move along and even misdirect passengers to the frequent and cumbersome security checks. Avoid Air Canada and Canadian major cities' airports.