Aer Lingus

Cork to London Heathrow return. Once again a professional and friendly service provided both flights on time good selection of food and drink for sale. There seems to be an improvement in service over recent years offering great value for money and a decent quality of service.

Manchester to JFK via Dublin. Flight from Manchester to Dublin was delayed for 1 hr through no fault of Aer Lingus. They held the plane for us at Dublin and as soon as we arrived we were personally ushered straight through passport control and US customs. I was impressed the flight attendants friendly and helpful the food good and the inflight entertainment was excellent.

DUB-GVA one way. Smooth Terminal 2 less hassle at check-in airport check-in machines instead of printing your own boarding pass etc. It was a nice relaxed flight on time and the queues were fast-moving. It's not quite the level of other carriers but the premium you're paying for is smoothness and calm.

DUB to BOS return in Economy. Both flights on A330 and both left and arrived on schedule. Staff friendly and efficient and the food was ok. Seat back TV's gave plenty of personal entertainment although the touch screen was not very responsive and you could feel the person behind you giving their screen a good hard press. I didn't find the seat particularly comfortable but ok for a short-ish transatlantic flight. Dublin airport was good my only complaint being that we didn't pre-clear customs in Dublin. Boston immigration was as usual a disgrace. We were near the front of the queue and still took more than 30mins to clear.

DUB-ORD in Business Class. Excellent service once again - provided by professional and attentive cabin crew throughout the flight. The onboard dining experience was just perfect. IFE options have been updated in the past twelve months and are very broad. All luggage arrived promptly at ORD and we were out of the terminal within 20 minutes of landing.

Dublin-Boston return. Enjoyed the new seats and IFE on demand. Aircraft clean and in good condition. Outward cabin crew friendly and professional. Food typical economy fare but edible. Return cabin crew friendly but a little rushed due to shortness of flight under 5 hrs. Only gripe is the pricing of alcoholic drinks. Pre-clearance of American immigration and customs in Dublin a major bonus. 15 mins from plane to bus out of Boston airport.

LGW-DUB return. Online booking worked fine and was convenient. I didn't book any bag so got 2 flights for a very fair price at short notice. £10 seat surcharge looked unavoidable and wasn't fairly explained as optional. Printed my boarding pass at home and breezed through the airport. Pre-clearance at the gate was done professionally as well as onboard welcome. Plane was tidy uncomfortable seats with not enough legroom. Service was professional however food and drink offerings looked pricey. It didn't matter as flight time was just 45 mins. Return flight was about the same both flights on time. Good value for money. Seat improvement would be appreciated.

Boston to Shannon recently. The service was excellent flight attendants were warm and pleasant. The food was very good along with the wines. I will continue to fly Aer Lingus.

Chicago to Dublin return in Economy. Orderly boarding in Chicago for a full flight. Friendly and efficient cabin crew who were nicely presented. A lot of babies and small children on this flight but it was nice to see they helped families get settled quickly. Food good quality and lots of water runs during the night. Seatback entertainment very good. Immigration and baggage all fast at Dublin.

The trip did not live up to expectations. On line seat selection is free 30 hrs before travel so opted for this to save time at the airport. Onboard the aircraft staff were surly and struggled to smile. They enforced safety rules and procedures with an iron fist. One business man was immediately reprimanded for standing and stowing his jacket as the main door had been closed. Seat belts were worn and tatty. All announcements from the cabin crew were rushed making them hard to understand. The only advantage I can see is the use of T2 at Dublin airport.