Aer Lingus

The trip did not live up to expectations. On line seat selection is free 30 hrs before travel so opted for this to save time at the airport. Onboard the aircraft staff were surly and struggled to smile. They enforced safety rules and procedures with an iron fist. One business man was immediately reprimanded for standing and stowing his jacket as the main door had been closed. Seat belts were worn and tatty. All announcements from the cabin crew were rushed making them hard to understand. The only advantage I can see is the use of T2 at Dublin airport.

Dublin-Chicago and on to PDX return. I was on my own with a 22 month old I hadn't bought my child a seat so she was supposed to sit in my lap. However flights were half empty so she got her own seat which was great. Planes were generally clean and in good condition - great seat back entertainment (330). Flight attendants were helpful and attentive. One flight was delayed an hour lots of communication provided.

I have had 12 return flights this year to the US Brussels London and Amsterdam. The move to T2 in Dublin has resulted in a great product. Ground staff in Dublin are great giving some recognition to Gold Circle members is welcome. However we have encountered some inconsistencies/lack of professionalism from some crew. I am confident these minor issues can be resolved. Overall the product is improving.

Dublin to Faro outward flight left slightly late however time was made up in the air. Both flights full cabin crew couldn't do enough for you.

Cork to LHR return. Flights left on time friendly crew on both sectors good selection of food and drinks for sale at reasonable prices cabin fresh and clean.

Edinburgh for a flight to Dublin to connect to JFK return. The cabin crew on all flights were very good. Outbound staff were friendly and professional and nothing was a problem. Very informative about New York and places of interest. Excellent service. Return flight also excellent.

Business class with my son service was wonderful. The seat was comfortable and food was very nice. I lost my bracelet down the back of the seat and the stewardess was on her hands and knees looking for it she couldn't reach it and 5 minutes after landing in Dublin a maintenance worker came on board took the seat apart and retrieved my bracelet.

After booking at such a low fare I was a bit worried but my fears were unfounded. We boarded a very well maintained new Boeing 757 in Chicago for our trip to Dublin and Amsterdam. Two good quality hot airline meals individual LCD flat panels on each seat back with free movies shows and navigation displays. When our departure in Chicago was delayed due to a thunderstorm Aer Lingus held our connecting flight in Dublin and an employee personally escorted us at Dublin airport to make sure we made our connection.

Dublin-Berlin return. Found T2 to be a great improvement in Dublin made a great difference. Flights on time and crew on both flights friendly and a genuine interest in passengers. If you are flying Aer Lingus on an early morning flight I recommend you try their full Irish Breakfast. Aircraft clean and comfortable and was given an exit-row on the return which was great.

LHR to Belfast International and they were fine and efficient. Beware of feeling forced to pay for a particular seat on their website though. They give you the impression you have no choice but to pay extra to select a seat. Just wait till online check-in opens and pick the seats you need and save £10s.