Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 999 reviews
5/10
4 star Skytrax Rating
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10/10

Aer Lingus customer review

(Ireland)

Travel Dublin to London every week. The aircraft's are comfortable the food choice good and the cabin crew professional and friendly. Gold circle lounges are well stocked. The only complaint I would have is if you are on a flight after 18.00 out of Dub there is normally a member of staff mopping the floor something I feel should be saved for after the lounge is closed.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aer Lingus customer review

(United Kingdom)

LGW-Malaga return Economy. Booked online so downloaded my boarding pass 24 hours before flight which with only hand luggage made things simple and fast at Gatwick. Plane was A320 clean tidy and staff were friendly and helpful. Onboard food and drinks were quite expensive seats surprisingly wide and comfortable flight took off and landed on time. Return flight was hampered by not being able to download my boarding pass so no fast track I had to queue at Malaga for over 1 hr and the flight was delayed for 30 mins but because of tailwinds we arrived at Gatwick 10 mins early.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(United Kingdom)

MAN to DUB then onto Boston return in Economy. A330/A320 both on time. Cabin Crew friendly and efficient. Food onboard was ok. Seat back TV's a bonus. The legroom was comfortable for a 6 hr flight.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(United States)

BOS-DUB and DUB-AMS. Flew A330/A320. Found the flights professional. FA fairly friendly and attended to needs. Had one get me warm milk for my baby whilst another did not return with an ice cup. Meals okay on first flight need to pay for the second. Baggage free for one luggage second flight was part of KLM codeshare and also free. Planes clean and arrived on time. A330 arm rests did not recline fully so difficult to lie flat.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(Vietnam)

Amsterdam-Dublin and Malaga-London Gatwick. Staff have been professional and polite although I noticed some of the staff do not have English as their first language and could try harder to communicate more efficiently. One all of the flights I took departure was roughly on time and although in the budget category of airline Aer Lingus offers a good alternative to the more expensive carriers. I do not like the policy of charging for bags and found the website rather unfriendly - the latter is my only real concern. The new terminal in Dublin is very welcoming too. As a non-EU citizen the process of gaining UK and Irish tourism visas was hard and the Schengen visa regime is also very complex and appears to be applied in a random manner. Although not the fault of check-in staff more information should be provided to the staff to enable them to more politely deal with non-EU customers when checking in for flights.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

Dublin to Barcelona return. Had to get up at 3 in the morning for the 6.40 flight to Barcelona for a cruise. Terminal 2 at Dublin is very spacious and modern but unfortunately we found ourselves taking a long walk over to T1 for our flight. Very nice flight food was lovely - I recommend if you are flying in the morning to get the Irish Fry. Staff were friendly except for one person who was a bit rude but all in all a nice flight which landed 10 mins early. Same story returning but there was a delay at check-in at Barcelona because there was something wrong with the toe for the bags but when walking to security we passed a new modern and deserted check-in area not in use. Other than that 2 nice on time flights.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(Netherlands)

AMS-ORK in A320s. Both flights were on time and the cabin crew friendly. In this respect they exceeded my expectations. The planes looked relatively new although on the return trip the cleaners seemed to have missed areas. The range of food/drink for purchase is excellent although the alcohol is expensive for what you get. The only real complaint is the horrible departure times they offer on this route.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

EDI-DUB-MCO return. All flights on time on all sectors of the journey. Flying Business Class has access to the Aer Lingus lounge in Dublin. Comfortable seating areas with the usual selection of snacks and drinks. Pre-clearance into the USA is an absolute positive if you fly via Dublin as once you arrive in the USA you pick up your bags and you're all set to go. Inflight service was excellent both ways. Attentive cabin crew who seemed genuinely happy to greet you. Pre-flight drinks were followed by hot and cold canapés and a substantial 3 course meal. Cabin crew continually topped up wine and water glasses without request. Seats are great in recline position and my only minor criticism would be that the flat bed is at an angle. Feels like you're about to slip of the seat however this is only a minor complaint in terms of the great service provided. If you compare the price of business class with other airlines flying to Orlando this is a great ticket especially if you book in advance.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(Ireland)

Cork to London Heathrow return. Once again a professional and friendly service provided both flights on time good selection of food and drink for sale. There seems to be an improvement in service over recent years offering great value for money and a decent quality of service.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aer Lingus customer review

(United Kingdom)

Manchester to JFK via Dublin. Flight from Manchester to Dublin was delayed for 1 hr through no fault of Aer Lingus. They held the plane for us at Dublin and as soon as we arrived we were personally ushered straight through passport control and US customs. I was impressed the flight attendants friendly and helpful the food good and the inflight entertainment was excellent.
Seat TypeEconomy Class
Value For Money 12345
yes