Aer Lingus

Flew from Dublin to Boston return with a group of 65 teenagers. Check-in was straightforward and both flights pleasant and uneventful. Excellent product with good crew and well maintained cabin. No complaints!

DUB-AMS ORK-AMS DUB-LGW CDG-SXF. I'm a regular user! Staff are always lovely and will go the extra mile to help you if you need it. Planes are clean and on time. I'm taking a longish haul to LA in August and am going via DUB not only because they have excellent fares but I'd pick them over United Delta BA or Air France any time.

JFK-DUB Nice flight on a new clean airbus. Food was excellent and IFE was fine with recent movies and plenty of music and games. The seat was not that comfortable as it was not a "Lay flat" but had a slight angle. Still managed a few hours sleep. Crew attentive and pleasant throughout.

ORD-DUB-ORD. Great service both during the check-in process and onboard on both flights. Very good IFE and decent food. The fact that you have to pay for alcohol is a bit annoying but it is becoming the standard in the industry. Clearing customs in Dublin is a great plus. Overall a very good experience.

I have not used Aer Lingus for many years because of cost. I recently went from Dublin to New York. Outward journey perfect. Return another matter. I could not book a seat and at JFK I was the very first in line I was handed a boarding card not having been asked if I would like an aisle seat or otherwise. I did ask for the same seat I had on the outward journey if it was available. I was told it was not and handed the boarding card within 10 seconds. The impression I I got was that the lady at the desk did not even look. It will be a while before I use Aer Lingus again.

Recently travelled from Edinburgh to Dublin and the plane was delayed 40 minutes. On our return flight the plane was once again delayed 30 minutes. In March we made the same journey using Ryanair and there were no delays. It is very difficult to contact Aer Lingus as they don't give email contact details.

JFK-DUB-NAP. Seasonal route to Naples. Outstanding product service and price. Beats any US airline. Professional pilots and FA pleasant and clean cabin A330-300 decent pitch IFE. Armrest does not raise all the way. DUB-NAP on clean A320 Sky Deli edible enough price competitive with airport. Return DUB-JFK A330 bulk seat 9D in private cabin behind Business. Cool spot IFE screen folds with armrest. DUB T2 is small and efficient transfer.

GLA-DUB-GLA. Very reasonable flights but we did not check-in any bags. Check-in with iPad was simple and straightforward and we breezed through security in both directions. ATR-72 plane was ideal for this short flight. The propellers are a lot louder than a jet plane but the 2x2 seat layout is much more suitable for most travellers than the usual 3x3 you expect on sort haul flights. The planes were comfortable and well maintained and the service both ways was professional and friendly. Overall a perfectly acceptable for the short route with an excellent frequency to Glasgow. Much better value for money than the competition (Ryanair from PIK which is invariably more expensive and less frequent). My only real complaint is the need to bus passengers out to a very remote stand in Dublin.

LHR-JFK via Dublin. Lounge access at Heathrow and very nice lounge in Dublin - impressive airport. Flight from LHR-DUB was very full and uncomfortable. Flight from DUB was in new and very clean A330 - only 10 passengers in business class. Excellent service and very impressed with the food quality. Seat was comfortable and spacious. All in all a good experience - would not like an overnight flight as the seat was not at all comfortable for sleeping - angled type and impossible to get comfortable in that position - also a bigger pillow than the regular economy version would have been appreciated.

Dublin-Barcelona: 29 teenagers and three teachers. Ground staff were not very good they seated the group in different rows but they handled hand luggage in an efficient elegant and professional way. No room inside the cabin? No problem they check it in for you at no extra cost. One appreciates such details when dealing with a bunch of students and all their souvenir purchases. As for the flight - peaceful even though I could have used some more leg space.