Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 999 reviews
5/10
4 star Skytrax Rating
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6/10

Aer Lingus customer review

(Switzerland)

ZRH-DUB-ZRH. Tale of two airlines. Web check-in on the way out went well. Full load but crew was helpful arranging hand luggage. Dealt well with some difficult passengers. Crew professional some very friendly. Check-in machines on the return worked well. Passengers seated in the back where allowed to take big hand luggage with them. Those in the front were not so felt sorry for those who paid even more than for a standard seat as they either had their bags checked in for pick up or had to store it at the back of the plane. Front two crew members absolutely unmotivated and yelling at passengers. Prices no longer that cheap. Terminal 2 is ok. Flight to Dublin would be a 8. Back would be a 3. Buy onboard choice is good and prices are ok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Aer Lingus customer review

(United Kingdom)

For the 4th time in 4 weeks I have been delayed on the Edinburgh - Shannon route which is operated by Aer Arann. In all cases this was blamed on technical difficulties with the aircraft - ageing ATR72 turbo props. Today I had a 3hr delay out of Shannon and the Manchester flight was delayed 6 hrs. Very little information and the Aer Lingus information desk was unstaffed most of the time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Aer Lingus customer review

(Switzerland)

GVA-DUB and DUB-MCO. GVA-DUB in economy and DUB-MCO (Orlando) in Business. Both flights on time and impressed by the cabin staff. The Dublin to Orlando flight was lovely - very nice food and wine(s). Seat - not a flat bed and was very comfortable for sitting for sleeping it was not and I cannot imagine spending a night in it. Our bags were tagged through from GVA-MCO and when we checked in for DUB-MCO flight only 2 could be located. Counter staff went out of their way to locate and re-tag the "missing" bag. Pre-clearance for the US was speedy and pleasant. All in all we were very impressed - service and price both right!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Aer Lingus customer review

(United Kingdom)

I fly twice a week LHR-DUB. Generally acceptable but quite average. Services mostly on time and the journeys smooth. The Aer Lingus Dublin lounge is very pleasant and the staff helpful. Many cabin staff have an unpleasant attitude that suggests we should be thanking them for giving us the opportunity to fly with them - we expect to be treated with at least a bit of respect! The loyalty scheme is not great - they will not provide points for basic non-flexible flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aer Lingus customer review

(Ireland)

DUB-TFS-DUB. Great airline to fly with when travelling with children. Flight attendants seem to make even more of an effort with them. Like the look of their new inflight menu and what we bought onboard was tasty. T2 is a pleasure compared to what DUB was previously.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Aer Lingus customer review

(Spain)

MAD-IAD. Good value for money a step up on the appalling service that we expect from the legacy US carriers but pretty minimal. This is a code share with United and for all intents a United flight in Aer Lingus livery and standard legacy service issues (complimentary and edible meal but you have to pay for alcohol and snack services). A330 was clean and serviceable. Economy had the usual cramped seats. IFE system is good. For the price it is good value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Aer Lingus customer review

(United Kingdom)

GLA to ORD via DUB return. The flight to Dublin was with Aer Arann which was fine for the 50 minute flight. Flight to Chicago on A330-300 and we sat in a small three row cabin just behind business class which was excellent. Crew were friendly and professional and the meal was standard economy fare. Only one bar run so if you wanted wine with your meal you had to purchase it. The return flight was only 6.5 hours which was great and the catering was very tasty. Overall a very good product by Aer Lingus.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

We are frequent business class travellers this was our first time with Aer Lingus from LHR to MCO via DUB. The whole experience was excellent. Crew were professional but friendly seats comfortable the food delicious and choice of wines good. Given the price we paid - roughly half that of the other airlines we generally use - the service represents great value for money. A shame they don't offer business class on European services but we were still able to use their lounges at LHR and DUB.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aer Lingus customer review

(Ireland)

Dublin-Budapest return. Very organised and efficient boarding with on-time departure from DUB. Smooth flight and early arrival into BUD. Cabin crew courteous although a little functional. Return flight delayed 40 minutes. Pilot and crew apologetic for delay. Plenty of information given on routing arrival and weather. Cabin crew were friendly and accommodating. Problems with excessive hand-luggage is regular on this flight but this was dealt with at check-in and by onboard crew efficiently.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Aer Lingus customer review

(Ireland)

BRU to DUB. As a regular flyer with Aer Lingus (Gold Circle Prestige) it is with regret that despite improvements in some areas (e.g. improved lounge) Aer Lingus has difficulty differentiating itself with its competitor Ryanair and passengers are not always the highest priority. Despite a stated policy allowing a cabin case and a personal item such as a laptop bag Aer Lingus has not communicated this to ground crew which led to a poor experience. It is not acceptable for a passenger to be castigated for exceeding the luggage limit when in fact this is not the case. It is also standard practice with other airlines that bags taken from passengers due to lack of space can be collected at the door of the plane rather than at the baggage belt - this is crucial when transfers are involved. Another recent trend is that the seat belt sign is left on until service is completed - a benefit for crew and cabin service rather than passenger comfort. Aside from these issues the flight crews have been generally pleasant on recent trips and 7 out of my last ten flights have been on time although thankfully I had built in enough time to make transfer flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no