Aer Lingus

BHX-DUB-ORD. Very professional crew frequent updates from the pilots arrived 50 mins ahead of schedule food was very nice for economy class. Cabin crew very attentive and always checking up to make sure everything is okay and offering more free tea and coffee. Cabin was very clean and bright and quite quiet. IFE had a large range. Pre clearance at Dublin airport was fantastic and meant we were out within 25 mins once we reached Chicago.

We have today flown back from Cork airport on flight EI3701 to Birmingham. There were four of us so I pre-booked seats on Row 3 to ensure that we sat together. Unfortunately the legroom in these seats was much narrower than the rest of the seats. The two male passengers were 6ft 4in and 6ft 2in so you can imagine the uncomfortable journey they had to endure. It would have been preferable not to book seats in advance and take pot luck!

I flew from Shannon to Boston yesterday 7 July and must say that I was both shocked and horrified that three of the female cabin crew including the cabin manager were chewing gum whilst serving food etc. I expect that here by the staff on US carriers but not Aer Lingus. Otherwise the flight was faultless.

Most recently SXF-DUB-SXF return. The economy class product its getting better after dipping for a few years. Most of the A320s now seem to have the more comfortable seats with moveable headrests and a little more legroom than before (29 rows now instead of 30 I think). I'm an occasional flyer on this airline maybe half a dozen times a year mostly Spain-Ireland or Germany-Ireland. The staff are still pleasant if less experienced. It's a significant notch above Ryanair in overall product and service and worth a premium (often there is none). Pricing overall is competitive.

Shocking late service which the airline knew was running late but instead decided to leave everyone at Gatwick staring at the departure board for half an hour with the - please wait sign on. Unloading and loading of passengers was painfully slow (some passengers haven't yet grasped the need to read the ticket and establish what seat they are in). This is the second time this flight has been delayed and the excuses are somewhat similar. It might be an idea to cut the number of flights if they cannot keep the ones to London Gatwick on time. Very Poor prefer Ryanair. The 15/6/2012 Gatwick to Dublin.

LHR-DUB flight was very well done by all accounts quiet and well maintained. The staff seemed very courteous and keen to engage in small-talk with customers. DUB-LHR flight not brilliant more down to bad luck than anything else on this flight it was more the people I was with that caused aggravation behind me shaking my seat back and forth as if it was a play-thing. This wasn't helped by the person in front of me reclining back so there little room. I am not questioning the plane attendants or cleanliness.

BHX-DUB-JFK outbound BOS-DUB-BHX inbound. Outbound: BHX very quiet no queue for check-in all on time A320 clean the seat is fine for such a short flight. At Dublin the transfer was pretty smooth took approx 30 mins to pre-clear US Customs and Immigration. You don't collect and recheck your bag it's checked through and you are shown a picture of it on the belt to confirm it's yours etc. Boarded A330-300 clean tidy good AVO generally a nice plane to be on. Sat in the 2 row mini-cabin at the front quietest flight I've been on. Recaro seat is fairly decent. Food was perfectly edible and the crew were helpful and friendly. Arrived early into JFK bags came within a few mins. Return flight much the same exact plane and seat. 30 mins late boarding but made up most of it - arrived 5 mins late. Transfer was much easier and quicker A330-A320 in 30 mins left ahead of schedule arrived early to BHX and was quickly out of the airport. Overall very happy and I think this will now be my preferred route to the East Coast saves the trek to LHR.

Southend to Dublin. Excellent airport new route from May. Aircraft was nice clean ART42 nice leather seats which had plenty of legroom for the 1 hr 35 minute flight. Excellent inflight with smiling hostess.

Flew to Milan via Dublin from JFK on June 5th. Found check-in staff at JFK to be extremely rude and not helpful. Aircraft was clean and departure was on time. Toilet midway through flight had no toilet paper or paper towels. They did nothing and appeared to have cared less.

DUB-AMS ORK-AMS DUB-LGW CDG-SXF. I'm a regular user! Staff are always lovely and will go the extra mile to help you if you need it. Planes are clean and on time. I'm taking a longish haul to LA in August and am going via DUB not only because they have excellent fares but I'd pick them over United Delta BA or Air France any time.