Aer Lingus

I've flown Aer Lingus twice a round trip from Helsinki to Dublin and another round trip from Dublin to Bologna. All flights were on time A320 nice and clean with leather seats that have head rests. Flight attendants have always been friendly providing excellent service. Check-in at the airport and getting an assigned seat is particularly nice and makes standing in line for boarding unnecessary. Great value for money and I fly with them on every opportunity.

Flown them on several occasions and every time there seems to be some sort of problem. The most recent - I was flying to Dublin (with Iberia and British Airways) from Central America via Madrid and London. My flight from Madrid to London (on BA) was delayed so I went to Iberia and said I had to get another flight from London. They immediately changed my flight and put me on the earliest flight possible so that I could make my flight free of charge. I arrived in London and made my way as quick as I could to Aer Lingus. I was too late for my bags to go through but there was one more flight. I could change onto that flight for €78. I booked an overpriced €250 round trip from Dublin to London and then missed a flight due to another delayed flight and they wanted to charge me more to take an empty seat on the next flight! The staff member in London was rude with an uncaring attitude. No level of hospitality and kindness. Flight itself was fine - no frills not much better than Ryanair not much worse.

Tuesday 24th July from Manchester - Waterford. Checked in on time for a departure at 13.15 this actually took off at 16.30 for Cork! If somebody had explained that the plane was being diverted to Cork and we were then being bussed back to Waterford we would have made alternative arrangements. When we were given our £3 lunch voucher we were told that our flight was in Cork. No mention that our flight was being diverted to Cork as well. When we arrived at Cork there was nobody to guide us to the baggage it was not labelled we eventually found the bus! At no time were we told what was happening total lack of communication.

Recently traveled for family vacation from JFK-DUB-NAP. Our original flights to Italy experienced minor delays but our return trip from Naples Italy was horrendous. We were delayed multiple times with no explanation. No Aer Lingus employee ever came to the Gate to explain what was going on. We were not offered the opportunity to fly on another airline and by the time we departed we missed our connection in Dublin and were forced to stay overnight in Dublin causing me to miss a critical business meeting. Additionally staff in Dublin "accidentally" booked us on flights (through London Heathrow) with another overnight layover. I did not discover this until we were in out hotel room in Dublin purely by accident because we were not issued tickets just handed a computer printout and told we were on flights to JFK in the morning. That night after discovering the error I found a United flight direct to Newark NJ and asked to be booked on that instead which I was "allowed" to do. This was the first time I encountered someone helpful at Aer Lingus. Now rebooked on a direct flight the next morning to Newark NJ at my request. To compound the experience the flight from Dublin was delayed 2 hours.

BRS-DUB-BOS. We flew from Bristol to Boston connecting in Dublin. The regional flight was on time with quite poor legroom but we arrived early in Dublin. We changed terminal on one of the buses. The 11am flight from Dublin to Boston doesn't clear immigration in Dublin but it was no big deal. Non-alcoholic drinks were complimentary but things you had to pay for were obviously overpriced. The crew were pleasant and the entertainment was fine. Overall the flights were very good.

Travelled to USA - economy class outbound and business class inbound. Service was superb both ways. Staff friendly on both transatlantic flights and on Glasgow - Dublin / Dublin - Glasgow flights. I would have no hesitation in travelling with Aer Lingus again.

We had a terrible experience with how our cancelled flight was handled and the subsequent customer service after the flight on June 22nd out of New York (JFK) to Shannon. After returned to JFK due to problems with the plane's mechanics we were on the tarmac for 3.5 hours and then it took another 3 hours before we arrived at a hotel to spend the night. The next day we returned to the airport and there were only 2 ticket agents to re-ticket almost 400 passengers. We were given vouchers to use on the plane which we could not use once we got on the plane! We missed our reservation in Shannon and Aer Lingus would not refund this amount. The customer service at the New York Office was just an ineffective as the services we received in the airport.

Flew from DUB-BCN. Never a problem on EI clean plane nice crew reasonable (ish) price for snacks and drinks and T2 in Dublin is a breeze. Why they don't try and sort it out and try to become a 4 star airline is beyond me if Virgin Australia can do it and they can't touch EI on some levels then what's stopping them?

Flight from Dublin to Heathrow to get connecting flight with Air New Zealand to LAX. Flight delayed followed by chaotic approach in prioritising passengers meant we missed our connection by 5 minutes. This would have been avoidable if cabin crew had adhered to its policy of getting connecting flight passengers off first via rear door. Instead we were the last to leave as front door took priority. Very disappointing.

Flights LHR-DUB return. Check in at LHR got us an earlier flight aircraft clean and seating very comfortable. Cabin crew on both sectors were very helpful legroom ok for a short haul flight. First experience with Aer Lingus and will use them again. Overall very pleased.