Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1001 reviews
5/10
4 star Skytrax Rating
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10/10

Aer Lingus customer review

(United Kingdom)

Did my usual Christmas route LHR-SNN-LHR. All in all it was a great flight no delays staff were extremely friendly as always check-in was simple and they also offered to check in my carry on luggage free of charge. If Aer Lingus flew from Stansted I'd fly with them anytime I was going home.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Aer Lingus customer review

(Ireland)

Dublin - Lanzarote 20 Dec return 03 Jan. I have travelled a lot with Aer Lingus and it seems they have moved away from the very low cost type of airline back to what they were. Was seated in row 2D adequate space (I'm 6ft 1). Crew very good as always and its nice to see the mature crew menders on board. I do have one gripe - Aer Lingus have a fantastic Deli/Pay Menu its a pity they never have any of the stock this is my 8th time since July with Aer Lingus where the stocks run out by the time the trolley hits row 2. I complained to the senior cabin crew member - she said agreed - that its always happening to them. Would still use them again no problem.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

Unexpectedly excellent. Did exactly what was required (LHR-ORK-LHR) affordable smilingly and on time. Can't ask for more than that these days.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United States)

Dublin - JFK on Dec 17 2012. The cabin crew were warm and helpful. I hadn't requested a vegetarian meal but the stewardess was nice enough to bring me extra salads and rolls. They came by often with drink service and to collect trash. The movies and shows available were great. I'm a very nervous flyer and as we were preparing to land a stewardess talked me through it and was very comforting.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Aer Lingus customer review

(Germany)

Flying from a regional airport in Germany to Dublin at Christmas time over the past few years I have usually tended to use Lufthansa usually transiting via Frankfurt. However in 2012 I chose instead to connect via London Gatwick on the outbound and London Heathrow on the inbound UK parts of the journey. Boarding the flight for Dublin at London Gatwick I was struck by the friendly Irish humour when asked by the flight attendant whether the wrapped Christmas present in my open carry-on bag was for her! That set the tone for the flight and indeed the Christmas season! It just shows how much a friendly crew can add or detract from the flight experience. Aer Lingus offered a professional and friendly service throughout with surprisingly comfortable seats. Did not purchase any inflight catering or make any other purchases given the very short duration of the journey. T2 at Dublin was impressive and although there was a mishap with my luggage on arrival the matter was sorted efficiently and to my satisfaction. I will be using Aer Lingus again in a few months time and looking forward to it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Aer Lingus customer review

(United States)

Flew JFK to Dublin on December 26 2012. Check in was fast boarding was smooth and the flight was pleasant to Dublin. Flew back January 6 2013 Dublin to JFK. Check in immigration and customs pre- clearance boarding were all smooth. The only issue and this is most likely not an Aer Lingus issue was the ridiculous walk from the plane to pick up baggage. Perhaps this was due to ongoing construction at the terminal. If not I feel for anyone that has trouble walking.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Aer Lingus customer review

(Singapore)

Dublin to London. I am a frequent global business traveller and was very impressed. Especially impressed with the friendliness of the cabin crew who were professional and helpful! Will definitely travel with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

LHR-SNN return over the New Year period. Two excellent flights both leaving and arriving early. Ok they have 'add-ons' at the time of booking but they are transparent about it and the luggage allowance is generous. In my view they are the best airline to travel on to/from Ireland. Have been travelling with them for over 25 years and they have been consistently good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Aer Lingus customer review

(United States)

Was scheduled to connect at London Heathrow to an Aer Lingus flight to Dublin. American Airlines flight from the US was late and missed connecting flight. Aer Lingus would not honor ticket and required new tickets to be bought. Ticket agent was rude. Approached Aer Lingus office in Dublin who were unhelpful. Return ticket and check in agent in Dublin was rude and testy. A truly rotten experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Aer Lingus customer review

(United States)

Flew JFK to DUB return in J for the holidays. Check in at JFK is quick and easy and the oasis lounge is comfortable well stocked and quiet. What sets Aer Lingus apart is the friendly crew and to warm genuine Irish welcome on boarding . Although it was a full overnight flight the crew provided excellent service with generous drinks top ups and above average J food. The almost flat bed is reasonably comfortable for the length of flight. I only managed an hours sleep as its a short hop over the pond. Nice continental breakfast towels and proper tea before landing. Bags off first and overall excellent value. Return leg on the 105 on New Years Eve was excellent. Friendly J check in with no wait new T2 lounge quiet and the benefits of pre-flight clearance in Dublin are immeasurable. Again great crew generous drinks good food and warm smiles.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes