Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 999 reviews
5/10
4 star Skytrax Rating
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9/10

Aer Lingus customer review

(Ireland)

Recently flew Cork - Lanzarote return. Both flights were on time and the service was excellent. Cabin crew very good particularly on return flight. Cabins were clean and tidy and Aer Lingus seems to have tightened up on the practice of allowing oversize baggage into the cabin. I had booked well in advance so price was quite reasonable. My usual gripe is with Cork Airport arrivals where the air bridges remain redundant and passengers have to brave the elements and 3 flights of stairs to get inside the airport building.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Aer Lingus customer review

(United States)

Business class #124 Chicago to Dublin very clean and new-feeling Airbus 330-300 fine staff very thoughtful and professional. The seat is very comfortable Recarro sport-type does not go fully flat but is very nice in all other conformations. Even though Aer Lingus doesn't match up with the fabulous seating/bedding of major liners they exceed the US carriers in other ways. We saved about $1500 versus those carriers and I felt it was a fine bargain. I'd fly them again for sure.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aer Lingus customer review

(Germany)

I flew from Berlin Schönefeld (SXF) to Dublin (DUB). The flight lasted only 2 hours. The cabin was ok it was clean. The seat comfort was ok but not excellent. The staff service was excellent. The food was ok and the sky shop had a great selection. The inflight entertainment was ok but a bit boring.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Aer Lingus customer review

(United States)

Seat room in economy is tight on the return flight (7 hours 20 mins) our baggage was mistakenly brought to the cargo area instead of baggage claim. We were given no explanation as to why after an hour our bags were still not dispensed. The staff had no idea even where the bags were! After 1 hr 45 mins we were told what happened and that "we at least know where the bags are". Exhausted after now a total of 10 hrs a meal voucher was given out when all we wanted was the be on our way! The whole experience was handled very poorly!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Aer Lingus customer review

(United States)

I flew from JFK to Dublin in June. Everything went extremely smoothly from luggage check in to luggage pick up. The personnel on the ground and on board was extremely friendly and efficient. The only drawback of the airline is the food selection and quality.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Aer Lingus customer review

(United Kingdom)

Birmingham to Cork out 29th return 30th January. Flight took off on time but hit heavy winds on approach aborted landing and circled for approx 40 minutes before diverted to Shannon. Bussed to Cork. Return flight on 30th January very much the same. When approaching Birmingham told that aircraft was outside it landing limits with the weather. Aircraft circled for approx 1 hour over Birmingham tried to land and aborted then diverted to Luton. Again bussed back to Birmingham 4 hrs late. Why do they use this type of aircraft this time of year which is close or outside it operating limits. Surely pilots have accurate weather predictions.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

Aer Lingus customer review

(United States)

Boston to Dublin onboard an Airbus 330. A very warm welcome from the Irish crew members upon boarding the aircraft. Soon after takeoff we were served beverage service and then our main dinner course of which was up to high standards. The main course consisted of chicken or beef. A very tasty meal. The crew members were all welcoming and served the passengers with full courtesy and friendliness. I have to say the crew always work hard on these flights and are a pleasure to have on board. I definitely will be flying with them in the near future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Aer Lingus customer review

(United Kingdom)

Flight was cancelled recently from Shannon to Manchester 25.1.13. However Aer Lingus took the strain they organised overnight stay in a hotel and booked us onto the next flight the next day. Staff were excellent and could have not done more for us in a difficult situation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Aer Lingus customer review

(Ireland)

Dublin - Lanzarote 20 Dec return 03 Jan. I have travelled a lot with Aer Lingus and it seems they have moved away from the very low cost type of airline back to what they were. Was seated in row 2D adequate space (I'm 6ft 1). Crew very good as always and its nice to see the mature crew menders on board. I do have one gripe - Aer Lingus have a fantastic Deli/Pay Menu its a pity they never have any of the stock this is my 8th time since July with Aer Lingus where the stocks run out by the time the trolley hits row 2. I complained to the senior cabin crew member - she said agreed - that its always happening to them. Would still use them again no problem.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Aer Lingus customer review

(United Kingdom)

Did my usual Christmas route LHR-SNN-LHR. All in all it was a great flight no delays staff were extremely friendly as always check-in was simple and they also offered to check in my carry on luggage free of charge. If Aer Lingus flew from Stansted I'd fly with them anytime I was going home.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes