Aer Lingus

SEN-DUB-SEN: First time travelling with this airline and have to say very impressed. Booking check-in all very straight forward only problem is had to queue along with other passengers at Southend Airport as no separate bag drop for online check in pax. Flight on time and first time in ATR42 aircraft. Very comfortable seating even with bags under seat in front of you. Allocated seating and not being treated like cattle is a big thumbs up from me. With this airline and Southend airport it has bought my faith back in commercial aviation. Would definitely use Air Lingus Regional again.

Flew DUB-JFK-DUB in Business on A330. Both flights were excellent with attentive staff good food and top- ups of drinks whenever you wanted. Staff did not disappear into galleys during either daytime or night time legs. IFE is very good with a good choice of up to date movies. There was a problem with this on the return and they only managed to get the outbound movies shown. The lie-almost-flat seat was very comfortable and enabled me to sleep for a couple of hours. Both legs were on time.

Once again another delay on the Birmingham - Cork route! I've flown 3 times in the last 12 months and on each occasion I've experience a delay on 2 occasions in excess of 3 hours (flight time is under 1.5 hours!). Today's flight due to leave Birmingham at 17.15 but message board revealed ETD 21.00. I wasn't prepared to wait that long and went home. As usual no explanation for the delay and nobody around to ask!

Traveled from Boston to Dublin an 18 December 2012. Flight was very crowded. Lost of crying babies. They didn't turn the lights off all night and it was very uncomfortable. Flight attendants were rude but I guess they were just busy. Difficult to get any service. Miserable trip.

22nd November Dublin to Orlando. Business Class. Excellent service and cabin crew. Timekeeping excellent. Hope return flight on 19th January is as good!

Flew ORK-FAO with them. Great service and flight time even if it is a bit early at 6.40am. Food is excellent and not too expensive. Cabin crew are professional and friendly. Aircraft Airbus A320 was 5 years old and was very clean and tidy. Fare was good 120 euro return cheaper by 30 than Ryanair however they are far superior to fly with and are very lenient with bag weight. Pity they do not fly more services into Shannon like SNN- MUN SNN-BCN and SNN-AMS. these would do very well for business and leisure people.

LHR-Cork in Nov. Checked in online very easily. Flight was quick to board cabin crew were friendly and the seats were comfy. Cork-LHR was delayed 1.5 hours due to poor weather conditions at LHR we were updated frequently by EI staff. Once the a/c arrived they were very quick to board us and again the service was brilliant.

Roundtrip MCO-DUB-MCO. November 10-17 2012. A330-200 was clean the seats were comfortable the inflight entertainment system was excellent the food acceptable and the cabin crew attentive. We paid the extra $100US round-trip per person for bulkhead/emergency row seating. It was well worth it. Row 11 A/C has excellent legroom. A draw back is that the entertainment monitor is between the seat and has to fold up as there is no seat in front of you. I would recommend Aer Lingus in the future.

Glasgow to Orlando via Dublin. Excellent service for the second time this year. The short flight Glasgow to Dublin is on a prop plane but is perfectly adequate for the short distance. Dublin-Orlando includes good entertainment food and most courteous cabin crew. A330 was very clean.

Cardiff to Dublin evening 11th November. ATR72 looked relatively new bright interior due to LED lights. Seating very cramped more than other ATR 72's I have flown bearable for one hour. The first and second rows have facing seats which were occupied by 2 drunk women. They managed to buy a round of drinks from the drinks trolley and continue their celebrations. The landing was smooth and on time we turned off the runway quickly to reach the stand. Whilst waiting to disembark one of women wore the pilot's jacket as her friend took photographs All the action should be captured on the plane's CCTV. Certainly a different form of in flight entertainment!