Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 801 reviews
6/10
4 star Skytrax Rating
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10/10

Aer Lingus customer review

(United States)

JFK-DUB-LGW return. A comfortable seat with adequate legroom appreciated being able to buy an exit row seat for the night flight attentive but professional cabin crew food simple but tasty. Dublin a very compact and easy transfer airport looking forward to the completion of move to the new T2.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aer Lingus customer review

(United Kingdom)

London Gatwick - Malaga return in economy class. Online booking was simple enough with extras available (seat selection extra baggage lounge access etc) at a reasonable cost after the booking was confirmed. My comments below refer to both the outbound and inbound flights unless otherwise mentioned. Check-in was quick and efficient with friendly staff. Oddly though check-in at Malaga opened just one and a half hours before departure despite their website suggesting that you arrive two and a half hours before. Boarding was pain free and organised with special needs passengers quietly loaded first with assigned seating there was no scrum. Cabin was clean and tidy on an A320 with standard seating and adequate leg room. The cabin crew were friendly and attentive and the in-flight service was relaxed and well performed. A good selection of food and drink was served at an unusually reasonable cost. My bacon baguette was so good I asked for another! Arrived early (by fifteen minutes in Malaga and thirty minutes in London) and was off the plane promptly. I can't comment on baggage arrival times as I had hand baggage only.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aer Lingus customer review

(United Kingdom)

Gatwick- Knock flight very good. Coming home on 17th December after sitting on the plane for two hours the flight was cancelled due to cabin crew working to long because of the heavy snow and the delays. Aer Lingus were fantastic and put us up for two nights in a wonderful Hotel.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United States)

New York to Amsterdam and back with Aer Lingus and had a great experience. Our flight was a little delayed on the way back from Amsterdam and we were afraid we'd miss our connection in Dublin. But Aer Lingus had someone waiting for us and the gate who escorted us through express security and right to the plane. Staff very friendly and helpful.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Aer Lingus customer review

(Ireland)

DUB-VIE-DUB over New Year. Both flights on time. Both quite full but FA's got up and down the plane quickly with food and drink for sale. Good job all round. Very noisy crying children the only problem!
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

LHR-DUB. Excellent flight. Very pleasant staff (becoming a rarity) In all excellent value for money. Reports that they are thinking about going back up market so long as they keep their pricing sane I'll be happy.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Aer Lingus customer review

(Germany)

Flight got cancelled and still waiting refund from this airline (4 weeks waiting without even a short answer). Customer Care-Center hasn't got a telephone number or E-Mail given on their website -small print out was the only thing we got at the airport no alternative flight or anything like that. You better pray that your flight experiences no problems or you're probably as lost as I am.
Seat TypeEconomy Class
Value For Money 12345
no
na

Aer Lingus customer review

(United Kingdom)

Arrived Gatwick at 4am for 0640 flight to Malaga on 23 December only to be told my flight had been cancelled. Having been told by Aer Lingus and other airlines there were no more flights to Malaga until 27th I resigned myself to spending Christmas on my own so went home. At home 2hrs later I received a text informing me there is a special flight out at 11am - so went back to Gatwick and checked myself in. However the rest of my family who were due to fly out later that day weren't so lucky and their flight was cancelled completely with no 'special' flight available - so never made it so Spain for Christmas. My first experience flying with Aer Lingus was chaotic and disappointing and will not be using them again!
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Aer Lingus customer review

(United States)

Woke up at 4 am to a crying 21 yr old study abroad daughter who had a flight cancelled from Rome to Dublin - Aer Lingus desk information personnel did not notify my daughter that they would rebook her trip for the next day - she in turn spent an additional $1100.00 to try to get home. She is currently in a hotel (still in Rome) and was told there would be no other compensation. She'll be flying back Alitalia.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Aer Lingus customer review

(Italy)

JFK-DUB A330 Economy. Good service everything working properly average food polite attentive crew. I'd suggest to choose seats before flight to get a comfortable place. In general a good average service - nothing special nothing bad.
Seat TypeEconomy Class
Value For Money 12345
yes