Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 999 reviews
5/10
4 star Skytrax Rating
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6/10

Aer Lingus customer review

(United States)

We recently traveled from the US to Ireland. When we called in on seat assignments for the flight over we paid an extra $60 per person for seats that were to have more room (Rows 9-12) so we could sleep better. Turns out that the seats we had on the way home had more leg room and reclined further so that was wasted money. On the way home the entertainment recycled twice so there was a while where you couldn't watch a movie and since we were in the middle of one when it went down had to adjust it to get back to the spot where it crashed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Aer Lingus customer review

(Ireland)

DUB to NYC return. A330 found it comfortable and in flight services good. I would comment positively on the check in at Dublin handled quickly and with the US pre-clearance it saved massively on the US side landing in a domestic terminal. On return found the Aer Lingus ground staff in JFK friendly and efficient. Overnight flight to Dublin was quite and comfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Aer Lingus customer review

(Germany)

Economy from Glasgow via Dublin to New York return. Glasgow to Dublin flight arrived on time and all US bound passengers were met at the arriving flight and bussed to the international terminal. For this flight we had US Pre-clearance at Dublin Airport. However waiting time was horrendous. Flight was due to depart at 10.15 and at 10.45 we still hadn't completed this procedure. Aer Lingus held the onward flight for all connecting passengers resulting in a one hour delay leaving Dublin. Airbus 330-300 seating was comfortable enough for the 6 hr flight. The on demand video system offered ample films. The headphones however of poor quality and sound. A pre-dinner drink was served. Soft drinks are free alcoholic drinks have to be paid for. Meal was mediocre and tasteless. The crew did not come around offering drinks. The younger cabin attendants were friendly. Older crew members acted like their job was a chore. Many not able to smile. Because we had pre-cleared US Immigration at Dublin we were therefore classified as a "domestic flight" and landed at Jet Blue's Terminal 5 in JFK. Because of this and the somewhat lower fare these points would be the only reason I would choose to fly Aer Lingus again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Aer Lingus customer review

(United Kingdom)

Flew on the Gatwick/Belfast route 4 times in 2 weeks. Saw today they've increased from 3 to 4 flights a day so I presume they're doing well. They are in direct competition now with FlyBe who used to have this route to themselves and competition can only be a good thing IMHO. AE flight times are very similar to BE although we left before them twice even though their departure time was first. I think that reflects the increased pressure Flybe have on their turnaround times. The service is better on AE even though you still have to pay for food and drink the planes are better (A319s) and were immaculate. Only had hand luggage so can't comment on airport check-in. I did mine using their phone app which worked perfectly. The only niggle is their charging to book seats in the first 5 rows I find it a bit money-grasping. Will definitely continue to use them on this route as long as the price and service continue in the same vein.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Aer Lingus customer review

(Ireland)

Flew DUB-LGW-DUB recently and everything went smoothly. Paid extra for front seats Row 3 on way out and row 1 on way back for quick exit and was worth it. Also less hassle and pressure than Ryanair on same route and times. Tickets were only marginally dearer and not enough to make me join the rush for a seat on FR. Flight was on time in both directions even with de-icing procedures. Ground and flight staff were both excellent but sometimes I wish they would enforce the cabin baggage regulations - even a little bit.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Aer Lingus customer review

(United Kingdom)

Travelled to JFK from LGW via DUB return. Went out coach and came back Business. The equivalent BA flight (coach both ways) would have been an extra £600 for the dates I wanted. The other thing was the convenience of using LGW instead of the awful LHR T5. Had a very early and quiet departure from LGW. Boarding was nearly on time and quite smooth. The food on board was appalling. It seems that if you pre- order meals you get far better quality. Maybe that should be made clear on the booking website. I needed to take some medication towards the end of the flight and asked the crew for a glass of water. It was provided in a very flimsy plastic 'glass'. Return leg in Business was on the evening redeye. Check-in was fine. Lounge was ok. Once the flight was called and I went to gate we still had another 30 mins wait. Business class seats had a huge control panel but no documentation on how to operate them. Trial and error eventually got the seat flat. The food was poor for business class. The white wine and fizz were excellent but the Italian red with the steak was disgusting. Breakfast was poor for business class. I would have expected an attempt at a cooked breakfast. But maybe that's why it was so much cheaper than BA.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Aer Lingus customer review

(Ireland)

DUB-MCO-DUB. Efficient check-in with added bonus of fast track security in Dublin. Good lounge experience particularly in Dublin. Recaro seats very comfortable. Food quality very good and quality wines served. Staff attentive without being intrusive. A very comfortable way to cross the Atlantic.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

Flew on the new service from London Gatwick to Belfast City airport and was very impressed with the service. Great price lovely comfortable planes on time and very efficient boarding (probably helped that the plane was only 2/3rd full). Only drawback although not necessarily the airlines fault is the horrible small dingy and dirty departure gate they use at Gatwick South terminal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Aer Lingus customer review

(Ireland)

Cork to Malaga and satisfied with all aspects of the flight. On time comfortable pleasant crew good food and excellent value for money. I usually fly Ryanair from Shannon - who possess none of the above qualities - except blowing trumpets on arrival. For me to use Aer Lingus to travel to Spain means an extra 60 mile road trip which I am happy to take.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Aer Lingus customer review

(United Kingdom)

I flew from Venice to Dublin on 24 Feb 2013. There was only one check-in agent for the entire flight. Venice Marco Polo airport is a nightmare to depart from as there are very few security desks and lots of flights. Queue for security was appalling and stretched out of the departure building! I stood in line for almost 2 hours and saw several flights between different groups of passengers from various countries. Small children and elderly people were very upset. As I stood in line my name was called for final boarding. I only just made it to the gate and saw that 3 other passengers were denied boarding. I was bussed out to the flight alone on a transfer bus. Flight was pretty full and departure delayed 45 mins - not the fault of Aer Lingus though. The seats were fine if cramped. Tea and a snack had to be paid for. The crew were very nice and worked hard. I am a QANTAS frequent flyer and opted for the Aer Lingus flight to gain some more points. I booked a Y class seat and yet have not been awarded any points at all by Qantas who blame Aer Lingus who in turn blame Qantas! The fare was not the cheapest as some rivals offered cheaper deals with a stop-over. I would use Aer Lingus again as I like their friendly staff. I feel that the check-in procedure at Venice needs to be examined and Aer Lingus ought to exert some pressure on the airport to improve the squalid experience in the airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes