Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 999 reviews
5/10
4 star Skytrax Rating
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9/10

Aer Lingus customer review

(United Kingdom)

Mixed business and economy between Manchester and Boston. Staff provided warm professional service - first rate. Experience from check-in to baggage claim was hassle free. Business class food was great - much better than expected. Seat was very comfortable. Really good value for money - certainly will fly with them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Aer Lingus customer review

(United Kingdom)

Took a short haul from Glasgow to Dublin and a long-haul from Dublin to Boston. Flights were on time and boarding was well-organized. The seats were comfortable but everything looked tired and not exactly pristine. IFE is nearly impossible to use as the touch-screens wouldn't respond to pressure. The meal was okay (biryani chicken) though the piece of meat was about as big as an eraser. The flight attendants (save for one very nice girl) were sulky and bored and made us all feel like we were cattle. As we left the plane the cabin attendant didn't even look up into our faces when she said goodbye. In a nutshell the price was good but the service was shocking given the generally warm nature of all the Irish folk I know. Most peculiar.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Aer Lingus customer review

(United Kingdom)

London Heathrow - ORK. Fly regularly on this route - such a great alternative to other low cost airlines. Flight took off from London early and arrived early and same for the return. Cabin crew friendly and attentive throughout the flight. Food for purchase was good value and tasty. I have flown over 20 times with Aer Lingus and never had a bad experience. Assigned seating comfortable seats and great crew - makes flying a breeze.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Aer Lingus customer review

(United Kingdom)

Flew to Dublin from Heathrow outbound flight was delayed by an hour return journey the next day was delayed because the first officer was late he arrived they then decided he'd flown too many hours in the day and left. A 7.20pm arrival became a 8.45pm arrival.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Aer Lingus customer review

(United Kingdom)

BHX-DUB day return 15 June 2013. As a fearful flyer trying to overcome it this was a pair of practice flights for me. Flight attendants could not have been more helpful and supportive especially as they are really busy on short flight. A320s were great and though it was a gusty crosswind day for landings never felt anything but safe and supported. One attendant even provided me with some extra reading material in case I needed it to help distract me and even bought me a drink from the trolley! Was not expecting such above and beyond service. Do airlines realise how much of a good impression caring cabin crew give? Will definitely be flying with this airline again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Aer Lingus customer review

(Australia)

Edinburgh to Dublin. A one hour flight. My luggage was left in Edinburgh. There was little in the way of service or concern and I was left with the impression that this happens on a regular basis.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

Aer Lingus customer review

(United Kingdom)

April 2nd 2013 Economy. BHX-DUB. This was my seventh flight with Aer Lingus and again they didn't disappoint. The cabin crew were excellent very friendly helpful and caring. The aircraft was an A320 and was clean and smart with the seats having good legroom and comfort. The flight was slightly late but the Captain was very informative and gave full route details. I can't comment on the food and beverages as I had none. Overall this flight was very comfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Aer Lingus customer review

(United States)

Four flights Boston to Dublin Dublin to Milan Milan to Dublin and Dublin to Boston. Short leg flights were okay. Just 2 hours although we didn't see much of the crew and surprised that the only refreshment available on board had to be purchased. Long haul legs were another story. Incredibly disorganized "mob boarding" in Boston. Flight crew on outbound leg were quite grumpy and unfriendly. I had pre-ordered a vegetarian special meal with an allergy requirement. They got the allergy but not the veg part and I was presented with a hunk of chicken which the flight attendant said she thought was "Just a bit of tofu." Offered cheese and crackers. Returning I had called to make sure I got a suitable dinner. Well they had one but I heard them give it to the woman behind me. I had to explain to her that she had my food and get it back. On the return flight a flight attendant came with a big bag of blankets tossed the bag into the corner ripped the bag open and said not one word to anyone. No hot drinks available in the first round of service. Dinner trays stayed around far too long. On the return leg the promised "afternoon tea service" was delayed and was basically thrown at us. After we landed there was no attention from the crew. I've been flying internationally for nearly 50 years and have taken a lot of airlines and never seen anything quite like this.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Aer Lingus customer review

(Ireland)

Traveled with Aer lingus in May 2013 from London to Belfast City. Aer Lingus were punctual as I have always found on this route and the staff were pleasant enough. A major complaint is the terrible leg room their Airbus 319's which they received from Iberia. These aircraft are only just bearable for a shorter journey. I also found there to be too many in flight announcements selling food and goods. British Airways is the alternate option on this route and whilst their punctuality is not as good as Aer Lingus - every other feature is.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Aer Lingus customer review

(United States)

We flew Boston Logan to Dublin and Shannon to Boston on Aer Lingus. It was our first experience on this airline and we were very pleased. The planes were A330-200s and were clean and in good condition. Very good entertainment choices. Food was standard airline fare. I didn't order the upgraded meal because I didn't think it would be any better but from comments that I've heard next time I probably will next time. Flight attendants were friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes