Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 719 reviews
6/10
4 star Skytrax Rating
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2/10

Aer Lingus customer review

(United States)

Boston-Dublin A330 with 2-4-2 seating. New plane PTV entertainment friendly helpful staff and crew easy check-in on-time departure and arrival. Just one meal. Charge for all alcoholic beverages. Seats were cramped both width and leg room. Difficult to sleep since cabin lights were left on and crew was making frequent announcements throughout flight. Many were commercial announcements regarding tax-free goods. Dublin-Boston same aircraft type. Same pros and cons with one additional con - cost or change fee to re-schedule was €692. No forgiveness or consideration on non-refundable tickets. US passport control is now at the Dublin US flights departure gates. Easy to get through the passport control gates but the reduced space results in major congestion at the departure gates.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Aer Lingus customer review

(Ireland)

ORK-MUC and BCN-ORK Excellent value for money with Aer Lingus. Both flights on-time service friendly and helpful aircraft clean and a good variety of buy onboard options. What I like about Aer Lingus is the fact that the staff aren't constantly trying to sell to you during the flight. It makes the flight a lot more enjoyable and comfortable. Pre-assigned seating also helps to avoid the boarding scrum.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(United Kingdom)

LHR-BFS. First time on Aer Lingus and I'd be happy to book again. Strikes delayed the aircraft's departure by 90 minutes - I was impressed that self service check-in kiosk itself adjusted the boarding time to reflect this two hours beforehand. Onboard the plane was clean comfortable and I'd picked a fair seat online a few hours before. Cabin Crews clearly more established than Ryanair and ovrall I was impressed with their courtesy and handling of the delays though amused by one lady's charming attempts to sell additional items when people ordered drinks and snacks. Ticket price from Heathrow of £35 is superb value.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(United Kingdom)

LGW-ORK return. Good service from cabin crew a little late out of LGW but made up time on route. Good seats and value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

BFS-LHR Flight boarded promptly and took off 15 mins early. Smooth flight to LHR crew very good and landed 20 mins early in Heathrow. Usual good service from Aer Lingus however connecting to a BA flight in First to the US and they had no priority luggage tags at Belfast to put onto our bags.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

Belfast Intl to Barcelona and Malaga. Good all round service. Flights on time and efficient. The best point for me was the price. These flights were a better price than budget carriers were charging.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United States)

JFK-DUB-EDI GLA-DUB-JFK. Business class from JFK with a stopover in Dublin and very pleased with the experience. I felt obligated to submit a review since our experience was so positive. Business class seating was very nice as we had the newer aircraft both ways. Seats are angled lie-flat but compared favorably to LH’s Business seats. Fairly decent selection of movies and TV shows although the audio selections weren’t wonderful. Flight Attendants in both directions were very attentive. The food was surprisingly good. We were on the late flight out of JFK so there was supposed to be a light meal service with full breakfast in the morning. We started with tasty canapés followed by an optional cold chicken plate — optional because some people chose to sleep right away. The only disappointment was breakfast as the eggs were overcooked. Dinner on the way back was very good with smoked salmon to start and good beef as a main. Both business class check-ins were very quick and pleasant. The lounge at JFK was very nice and food was actually very good. The only downside was that it was outside of security so we had to make sure to allow enough time after relaxing in the lounge. The lounge at Dublin was very nice although with limited food. We had to deal with two economy class check-ins and flights DUB-EDI and GLA-DUB and both were painless. The agent at GLA checked our bags all the way through to JFK even though the two legs had been booked separately. One bag did not make it to JFK but it was located and delivered the next day. All in all it was a great deal for good business class service. We would definitely do it again on the same routes although we probably wouldn’t want to be in a full economy class plane going from DUB to Athens or Rome.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

BHX-Dublin-Orlando return. Quick check-in at BHX short flight to Dublin. Pleasant airport waiting for connection. Flight to Orlando food quality and quantity very good as was the seat-back inflight entertainment - our 2 children were kept very happy! Return the same food not as good but still acceptable and flights on-time. The cabin crew on all flights were very friendly and helpful. Only downside our cases weren't transferred at Dublin and followed on the next flight and delivered to our home the next day - according to staff at BHX this happens regularly with transfers. Not impressed with airport security at Dublin - wife bought a bottle of water at Orlando departure lounge and a very rude and self-important security woman grabbed it out of her hand and threw it in a bin when we arrived. But then within 10 feet of security you can buy another over-priced bottle - what's that all about? She missed the 2 cups of airline water in our hand luggage though!
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

LHR-SNN return. Good flights and service. Fairly no-frills but you don't need that much on a short flight. At least you have an assigned seat. Would always use Aer Lingus in preference to Ryanair.
Seat TypeEconomy Class
Value For Money 12345
yes