Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 738 reviews
6/10
4 star Skytrax Rating
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7/10

Aer Lingus customer review

(United States)

London Gatwick-Dublin-New York Boston-Dublin-London Gatwick. New A330 on US routes excellent entertainment onboard and good food. Very kind cabin staff. We arrived at Boston airport and our flight to Shannon was delayed for 2 hours so we could not catch the flight from Shannon to London. Aer Lingus staff rebooked our flights from Boston to London via Dublin. The US immigration clearance in Dublin instead of the USA airports were also great.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Aer Lingus customer review

(United States)

BOS-SNN return. The outgoing flight was OK. I recently had a knee replacement and paid extra for roomier seats. The first set of seats were against the bulkhead and I found I had less room than if I had been in a regular seat where I could stretch my legs out. I did not get the same seats on the return and sat with my wife and daughter in the middle of the plane. I noticed that there was much more room. The food was good in both directions. Cabin staff were pleasant and attentive.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(Ireland)

Have flown return from ORK to ACE ORK to BCN and ORK to LHR in the past two months on A320. Ground service in Cork can be inconsistent. I was impressed by cabin crew and service provided with a smile. Aer Lingus provide a far superior experience than Ryanair.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Aer Lingus customer review

(Brazil)

DUB-AMS. Breezy check-in through new T2 in DUB new plane flight on time and non-eventful.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(Ireland)

DUB-ORD-DUB. Regular traveller on this route and have noticed a steep rise in average fares in the past number of months with no enhancement of service offering. A330s used on USA routes excellent; fantastic personal entertainment systems and comfortable seating however cabin crew are still very inconsistent either helpful and polite or arrogant surly and stroppy. There seems to be no middle ground! Meals and snacks are tasty but very basic and small and there is a charge for alcoholic drinks and newspapers onboard which is very petty on a long- haul flight. Aer Lingus is a quality reliable product and a much better option for transatlantic flights than US-based carriers. The new hub at Dublin Terminal 2 is a fantastic building and represents an excellent transfer/connections facility.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Aer Lingus customer review

(Ireland)

DUB-FCO and LIN-DUB. LIN-DUB delayed by inconsiderate passengers bringing huge bags on board as carry on luggage and by ineptitude of LINstaff. Aer Lingus needs to get a grip of this. Delayed half an hour as people could not seat themselves as people tried to cram bags that would not fit into overhead cabins.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Aer Lingus customer review

(Ireland)

DUB-BHX-DUB. Early morning flight to Birmingham using the new T2 fantastic building and a great service from EI ground crew. Outbound crew good but not anywhere near the Aer Lingus standard. Onboard service was standard on UK bound services. Return flight that night a disgrace. Cabin crew varied some friendly some not so friendly. They were however all extremely unprofessional messed about with the announcements joked with each other during the safety demonstration and during the inflight service.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aer Lingus customer review

(United States)

JFK-DUB-LGW return. A comfortable seat with adequate legroom appreciated being able to buy an exit row seat for the night flight attentive but professional cabin crew food simple but tasty. Dublin a very compact and easy transfer airport looking forward to the completion of move to the new T2.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aer Lingus customer review

(United Kingdom)

London Gatwick - Malaga return in economy class. Online booking was simple enough with extras available (seat selection extra baggage lounge access etc) at a reasonable cost after the booking was confirmed. My comments below refer to both the outbound and inbound flights unless otherwise mentioned. Check-in was quick and efficient with friendly staff. Oddly though check-in at Malaga opened just one and a half hours before departure despite their website suggesting that you arrive two and a half hours before. Boarding was pain free and organised with special needs passengers quietly loaded first with assigned seating there was no scrum. Cabin was clean and tidy on an A320 with standard seating and adequate leg room. The cabin crew were friendly and attentive and the in-flight service was relaxed and well performed. A good selection of food and drink was served at an unusually reasonable cost. My bacon baguette was so good I asked for another! Arrived early (by fifteen minutes in Malaga and thirty minutes in London) and was off the plane promptly. I can't comment on baggage arrival times as I had hand baggage only.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aer Lingus customer review

(United Kingdom)

Gatwick- Knock flight very good. Coming home on 17th December after sitting on the plane for two hours the flight was cancelled due to cabin crew working to long because of the heavy snow and the delays. Aer Lingus were fantastic and put us up for two nights in a wonderful Hotel.
Seat TypeEconomy Class
Value For Money 12345
yes