Aer Lingus

Flew the DUB-ORD route. I was disappointed with the movie selection offered by the in-flight entertainment. Compared to Delta there were far fewer movies to choose from and they were not current titles. Expect ones you've already seen 5 years ago. The hot meal was the usual chicken or beef options and was nothing to write home about. The pre-landing snack was a flapjack. They give you a knife and fork to eat it bizarrely. I guess this airline just loves wasting money. The armrests between seats do not go all the way up to prevent passengers lying down on a row of four. Annoying if you want to catch a quick nap. Overall I was disappointed with the flight given how much Aer Lingus charge for a one-way. I'll try another airline for the return journey.

SEN-DUB-SEN: Again very impressed with Aer Lingus Regional their new ATR aircraft are even better than before. Crew very attentive and flight on time both ways. Would definitely use them again instead of Ryanair from Stansted. Only gripe was hand luggage allowance. We were really restricted on what we could take onboard and had to end up purchasing another checked in bag so it was annoying when you see passengers with bags that well exceed the dimensions on their website carrying them on board.

Dublin-Malaga 7th April EI 584/585. Booked flex fare as it includes lounge access bags etc on this particular flight. Aer Lingus use the the Airbus 330 so you can reserve the seats normally used in Premier Class (economy service). All good nice crew as per previous comments the IFE is a bit of a joke even in the premier seats the remote control doesn't sync with the screen and the touch screen has to be "thumped" to get any reaction. Choice of movies and TV was poor but I didn't take the flight to view movies used my iPad. Onboard wifi available at 11.95 euros per hour return flight same good crew but I felt a little stretched as they now operate with minimum crew numbers of 8 on board as against 11 when I last flew this route. One comment I do have to make ..there has been huge media coverage on Aer Lingus launching their new "Bia" inflight menu by celebrity chef Clodagh McKenna someone should point out not everyone in Ireland is as addicted to cheese Ms McKenna appears to be! Every single sandwich and snack has one type of cheese or another added even on the pre-order meals it's a choice of cheese or more cheese. I'm a great believer in not trying to fix something that wasn't broken. Your old pre-order menu and onboard menu was edible! Take a tip from other airlines purchase on board menus. All in all Aer Lingus are good.

Tiniest most uncomfortable seats I have ever experienced! If you are tall forget any leg room or comfort! Unfathomable why arm rests do not totally lift up to increase possible passenger comfort! The chicken curry was frankly awful. Crew were more interested in socializing with each other than providing passenger service. There were times that the crew area sounded more like an Irish pub - loud and noisy! And then there is the fact that for all connecting Aer Lingus flights you must be re-screened for airline security! It took us an hour to clear Chicago security in order to make our connecting flight so allow additional time for this glitch! Aer Lingus may be a cheaper ride but I will not travel with them again!

Dublin-CDG return this was on a flex fare so not really in business class as such as business class is non existent on short haul flights. While the service from the cabin crew was friendly and efficient I note several issues that management needs to address. Flex fare entitles you to access to airport lounges. This needs to be made stress free for passengers. This time I received the invitation by email but as I had changed the dates as I am entitled to do I used the original lounge invitation (as no new invitation came by e-mail). No problems encountered in Dublin but while in Paris the staff in the Icare lounge came back to me while I was sitting down and eating to verify that the original lounge invitation reference matched my flight reference. I don't blame her as she was very apologetic for having had to do so. Surely if this is an issue for ground staff Aer Lingus should send a new invitation when you change the dates. In some previous flights the invitation did not come at all and Aer Lingus did not reply to my queries and there were issues getting access to the lounge without this "invitation". Perhaps Aer Lingus does not really bother with this as most people don't really bother with paying the higher flex fares. However for those who pay they should get what they pay for without any stress. I would also suggest that if you pay this fare you should at least be entitled to one meal and one drink on your flight since the fare costs 3 to 4 times more the cheaper fares. I will continue to use Aer Lingus as I live in Ireland and I find their cabin crew generally friendly and efficient but I hope management takes note of my comments and suggestions. If they don't address these issues they may find more and more people opt for their competitors like Ryanair.

Our flight from Belfast to Malaga was cancelled on the 8/4/2014 reasons unknown and we were moved to the 9th. This was unsuitable so I called the customer services and without any hassle we were moved to a flight departing Dublin for the original date. When we checked in via the self check in machine our pre booked seats had changed and when mentioned to the desk staff they quickly corrected our seats back to the original with a sincere apology. The morning flight was on an A330 the advantage to this was we had IFE for the short 3 hour flight but it was a welcomed bonus. Crew were friendly and accommodating to any request and seemed to enjoyed serving the customers with a smile even when it was a full flight. This was a faultless flight in every respect arriving at destination bang on time. I really can't fault this airline every single employee I had connect with either from the call center to the gate agents to the cabin crew made us feel welcomed. It is a shame that the return flight from Malaga to Belfast left to early for us otherwise I would have made this a return trip.

Honeymoon's are supposed to end nicely! Not with Aer Lingus being 2 hours late to Chicago and missing all flights back to Los Angeles. The ladies who work there are so unhelpful. They made us run to a flight that was taking off in 20 minutes and gave us a voucher to a holiday inn if we don't make it. Of course we didn't make it! We had to go through security all over again! Their phone lines go down at 9.45 ET which means when we call after missing the 8:05 flight to LA they're closed they put us on an infinite loop hold! Flight and airport wait time total was 14 hours! Now we're just stuck in Chicago and wouldn't have been if anyone would have put in any real effort in to get us home like putting us on the 9.25 flight that would have given us plenty of time to get to the terminal from international. Instead of doing what was right they did what was easy. Truly sad and disappointed in the customer service of Aer Lingus.

We travelled from Manchester to New York via Dublin. On the way out the TV's were not working they reset them several times and still didn't work. Food was very poor so advise taking a sandwich with you. Loads of free pretzels for some reason which were horrid. No choice of snack and a very small orange juice break. Coming back we had paid for an upgrade for our seats we were shocked to find ourselves in the middle row of the plane no where near our allocated seats. Complained to air hostess who said they had changed the plane so therefore had been downgraded. No compensation and certainly no refund. Eventually after 2 months complaining we got our upgrade money back no compensation for the stressful flight home though. Also on the way back the movies were constantly interrupted with news of Aer Lingus charity work and asking for money. I had no issues donating the rest of our dollars but would have done so without being asked 10 times.

I've been to Ireland 6 times in the last 10 years and have always flown Aer Lingus. The first time was lovely then United Air got involved and things went completely down-hill. This last trip was horrid. I don't know how anyone could find the seating even close to comfortable. I weigh around 108 lbs and was traveling with my 145 lb brother the seat felt like concrete. Like one of the other reviews I have to sit on the pillow. These retro- fitted planes are the pits. The seat in front of me was 12 inches from my nose (the screen was basically in my face.) The arm rests don't fold all the way back so you have to be a circus contortionist to get out of your seat. Two people cannot pass one another even if they're going sideways. An older gentleman literally fell into what was luckily an empty seat trying to get back to his seat. The flight attendants were pleasant enough except for one male who thought he was "large and in charge". The food was the usual stuff basically it was edible. My brother needs a cane for walking and were with the other handicapped to get on the plane on the return flight. Unfortunately we ended waiting 20 minutes in the cold ramp thing (can't think of the right term) that leads to the plane while cargo was being loaded. That's right cargo not luggage. Yep the people who need canes and walkers were standing around for 20 minutes. As for the entertainment it didn't really matter since I can't look at a screen that's right in my face.

3/4/2014 flight to Dublin. 3 of our group were flying from LAX and one was flying from Denver. Both flights had less than 2 hours layover in Chicago. Since you have to change terminals and go through security again this layover is just unacceptable. The LAX group barely made the flight. It was almost fully boarded when we got to the gate and we did not dilly dally at all. The flight from Denver was 20 minutes late. Our friend and 5 other people ran from Terminal 1 to Terminal 5 and arrived at the gate at 5 minutes before takeoff time. All 6 passengers were denied boarding. They watched the plane pull away from the gate. The exasperating thing is that the Aer Lingus staff at the gate take no responsibility and show no empathy for this issue. It should be noted that we arrived in Dublin 1.5 hours early. So waiting 5 minutes to board those 6 passengers would not have impacted the arrival at all. Then to make it worse on our return flight they canceled my friends upgraded meal. Their logic was "well you weren't on the flight to Dublin for your upgraded meal so we canceled your return meal". I agree with the post about the seat arm rest not going up. Not because you can't spread out but because you cannot get out of your seat to go to the bathroom. Bottom line never again and I would not recommend Aer Lingus to anyone.