Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 999 reviews
5/10
4 star Skytrax Rating
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9/10

Aer Lingus customer review

(United States)

Flew JFK to LHR with family of 5 and overall was very satisfied. Transatlantic flights were not full and the whole family had extra room. Only irritating issues were too many announcements which kept everybody awake and seat armrests which do not come up all the way allowing one to stretch out over empty seats. Dublin to London flights were also good. Although we would have preferred direct flights the savings going through Dublin were substantial and well worth the slight inconvenience plus on the way home one goes through Immigration in Ireland which works very well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Aer Lingus customer review

(United Kingdom)

BHD-LGW A319 January. Perfectly acceptable short flight with friendly crew. Boarding is slow because all managed by just 1 person.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Aer Lingus customer review

(Ireland)

Flew with Aer Lingus round trip Dublin-Gatwick this week. Very pleased with the service overall. The outbound flight on Tuesday was lightly booked and we got away early. Terminal 2 is very pleasant to use and even the security area was moving quickly. This was the first time I had used the pre-order meal service and it worked well in getting the breakfast before the main cabin service began. It is good value and I would estimate that about 10 of the 50 or so passengers had pre-ordered. Coming back was even easier at Gatwick airport and this was an almost full flight. The cabin crew were especially good. I ordered tea and the cheese board (could do with a little more cheese). Weather was bad coming into Dublin in the aftermath of the storms and I could tell we weren't going to be able to land from the approach and just before touchdown we went on a go around. The Captain came on and was very re-assuring and explained what had happened and again the cabin crew were very reassuring in making the extra safety announcements. Nice experience and nice product and great crew.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Aer Lingus customer review

(United Kingdom)

MAN-DUB return. Outbound delayed an hour due to problem with something in hold and had rubbish on floor when boarded return delayed almost an hour due to knock on delay. Attendants were nice both journeys.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Aer Lingus customer review

(United Kingdom)

CWL-DUB and DUB-CWL flight EI3291 29/10/13. Outbound - The flight attendants always had a smile and were very helpful throughout. The only negative thing about the outbound flight was that there was a mother that did nothing but shout at her kids from the moment we took off until the moment we landed and when your flight is at 8.30 in the morning it's the last thing you want. Inbound flight DUB-CWL flight EI3298 31/10/13 - we left Dublin later than scheduled due to the fact there was a technical fault with a light in the cockpit and could not take off until it was solved. Within minutes engineers were onboard and both the captain and flight attendants kept us up to date with what was going on and reassuring us that everything was going well. The flight attendants on the inbound flight were much friendlier and talkative which is a great thing to have on an airline. Even though our flight departed late we landed just 5 minutes later than scheduled. I have recommended this airline to family and friends and actually me and a friend have booked to go back to Ireland with Aer Lingus on the new BRS-SNN route in April! Looking forward to it!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Aer Lingus customer review

(Poland)

CPH-DUB flight delayed for 3 hrs. Check-in agents said it was due to bad weather in Dublin crew said due to maintenance problems. I understand they wanted to do quick turnaround but the plane was filthy full of rubbish on the floor seatbelts not folded seat pockets not emptied etc. Inflight magazine was glued with chewing gums so it was impossible to read it. Crew announced they don't have any hot meals and sandwiches left from previous sector so only snacks and drinks were available to purchase. Crew did their job but nothing more. Sad low cost- like flight even though it cost 280 Euro.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Aer Lingus customer review

(Ireland)

Paris-Cork EI821 Dec 23 return Cork-CDG Dec 30. I travelled with Aer Lingus over Christmas/New Year. Very busy. Staff were very pleasant and unlike another airline on this route treating passengers with respect or weren't out-to-get me because I had a shopping bag with my carry-on coming on board. The staff make this airline very pleasant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Aer Lingus customer review

(Ireland)

Dublin to Cardiff on Friday 27 Dec. Stormy day but no information as to when flight would depart. Left waiting in very cold room in bowels of the airport for 2 hours. Flight took off just over 2 hours late but disappointingly pilot never told us they had not taken our baggage due to weight restrictions. At Cardiff everybody stood around the baggage carousel and no bags. Rang Dublin to find out when bags would arrive and found no info. Told case was still in Dublin and as we were due home on Sunday 29th December to go to the baggage counter in arrivals. On Sunday at 1pm I got a call from Cardiff Airport to say my case had arrived and as we were flying home that evening they would hold it at the airport. Like previous comments I like to support The Irish Airline but my confidence in them has been shattered and a good weekend was destroyed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Aer Lingus customer review

(Australia)

EI 178 Dublin-London. Thoroughly agree with previous reviewer. Lack of information was very frustrating and unhelpful. Despite the delay luggage also did not make it out of Dublin so it is missing somewhere in the world now. Missed transfer to Sydney and no provisions were put in place for those who missed their flights. As an Irish person living abroad who wants to be proud of their national airline I was very disappointed with the experience I had.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Aer Lingus customer review

(United Kingdom)

EI 178 Dublin - London 27/12. Original flight cancelled. No staff at gate to provide explanation. Eventually rebooked on EI.178 which was delayed a number of times and departure gate changed on each (4) occasion. When this raised with staff response was rudeness. Flight eventually left 4.5 hours late (missed London train connection and had to book into Heathrow hotel). No food vouchers provided despite wait. On board aircraft no sandwiches available despite 4.5 hour wait in terminal. Had to pay £13.50 for tea ham and cheese 'toastie' and separate cheese/biscuits. Most of 'toastie' overcooked/inedible separate cheese and biscuits soggy unpleasant and also inedible. 'Use by 'date on toast is wrapper 5 days past expiry. Complained: £10 refunded. Raised matter with purser before leaving aircraft. Argumentative patronising and risible response. One of the worst overall travel experiences I have had - and will never fly this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no