Aer Lingus

Using the Manchester-Shannon route weekly when it 's working it's great and staff are good - but reliability is patchy and when things go wrong Aer Lingus customer service is dreadful to non-existent. Last week reached Manchester 6 hours late following an unscheduled stop at Dublin. Technical difficulties again! No sense whatsoever of Aer Lingus trying to minimise the effect on passengers. They need better more reliable planes or much better customer service or perhaps if it wouldn't be too much to ask both!

Dublin to Cardiff return. I have used the Friday evening and return on Sunday night frequently over the last two years. They have recently had more new planes (ATR 72) prior to this the flights were invariably a few hours late. However they are now mostly less than one hour late. Service from the crew is good for a one hour flight. Parking at a remote stand in Dublin then having a bus transfer plus a lengthy walk to Arrivals. Would be good if Ryanair returned to this route.

Flew from Bristol to Dublin for the Giro D'Italia using Aer Lingus Regional (Aer Arran). Boarding on the outward and return was calm and civilised and the ATR aircraft clean and comfy enough for a short hop. Check-in staff and the crew onboard were polite and there was an adequate range of snacks and drinks for purchase onboard. Terminal 2 at Dublin was smart and stylish. The only drawback was the long lines for check in and bag drop on the return flight but there were a large number of people travelling that day - many returning after the Giro.

Flew Barcelona-Toronto via Dublin. First time on Aer Lingus and the biggest draw was the excellent fare. Having said that I won't recommend except for bargain hunters. BCN-Dublin is basically a low cost flight curiously more comfortable than the 757 they used for the transatlantic leg. This must be the narrowest twin-engine plane around very narrow seats (and I'm on the slim side) and little legroom on top of that. I heard many people commenting on the lack of space. The personal entertainment system is not bad although only a few recent releases plus some shows and documentaries and music and maps. Food on the outbound flight was awful and made me ill afterwards so I avoided it on the inbound and brought my own food. Drinks service is seriously cheap no free alcohol and just water orange juice or Coke/Sprite available. Crew was friendly but never followed up on the one occasion (each flight) I went to the galley to ask for something even though they said they'd bring it to my seat. Transfer at Dublin was easy but with a lot of walking. I won't fly this particular route with them again.

I myself am a frequent flyer. I live in Paris but my family lives in Cork. Aer Lingus is the only airline to offer a direct link to Cork from Paris. The staff always have a smile when you travel. Food is nice their is no In flight entertainment screens but its OK for a 1 hr 40min flight.

I have travelled with various airlines out of Dublin in the past haven taken a break from Aer Lingus. However recently I flew with them to Munich and have to say I was very impressed overall with the service. I checked in on my mobile presented my boarding card on my mobile and had no problems using it getting through security. The aircraft was an A320 I was seated at row 12a which was an emergency exit so I had plenty of leg room on way out. Food was of good quality although I would have liked even a complimentary tea or coffee instead of 2.50 but only a small negative. On my return home the journey was a little more eventful which ended with me collapsing in the middle of the cabin. I can not commend the cabin crew enough for looking after me and administering the necessary first aid etc to ensure I was safe and comfortable. The crew were professional calm and reassuring which now looking back on it is what some other airlines are missing. I will definitely be a convert back to Aer Lingus.

Staff at airport and staff on plane all very professional great seats comfortable plenty of leg room and food lovely. I travelled with my 3 grandchildren from Dublin - Madrid return and found it a very enjoyable experience. Staff were lovely had great patience with customers. Only downside was Dublin airport had no facilities for children only the play area at Burger King which my children were too big for.

The plane sat on the tarmac for an hour (flight attendants even went through the safety announcement) before the pilot announced a problem with an engine that had to be tested. Another hour passed while they tested the engine. We then had to "deplane" because they couldn't fix the engine. We were herded onto another plane and they took us yet again through the safety procedures. Then they proceeded to offer us tea and coffee for which they charged 2.5 euros. Because of the delay I missed my international flight by half an hour. Nevertheless the flight attendants insisted all those with connecting flights go to the terminals where their flights had already left. I spent 3.5 hrs trudging through Heathrow trying to get home. Finally after going through security 3 times in one day I arrived back at the Aer Lingus desk at terminal one. They gave me a voucher for a hotel that they told me (and wrote on the voucher form) was in Terminal 4. It was in Terminal 5. Another hour of trudging around Heathrow trying to find the hotel. The new flight I was booked on did not leave for 24 hours. Aer Lingus is the worst airline I have ever experienced. Never travel with Aer Lingus.

I travelled from Amsterdam to Cork on the final leg of a code-share Business Class flight with KLM from Osaka Japan. The difference of the inflight experience between KLM and Aer Lingus was incredible: the Aer Lingus flight was actually an endurance. Indifferent cabin crew and no service whatsoever without paying. The only good thing is that KLM assigned me an aisle seat on the first row allowing me to disembark quickly when the flight arrived at Cork Airport.

LHR-BOS via DUB. They held the flight to DUB in order to fill all unsold seats which made us late for the plane to BOS. They had us run all over the airport 3 times and sent us to 4 different wrong desks staff were rude and patronising they did not listen to anything we said just printed new boarding passes and left us to waste 5 hours in DUB airport with no meal vouchers or anything. Seats were "downgraded" to much worse ones in the back plane flight attendance slept for most of the flight and I had to wait 20 mins to get some water to take some headache pills. Even worse on the way back we had to make a transatlantic flight in such a tiny plane that "low cost airlines" would have been ashamed of! And all in hellishly hot temperatures.