Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 738 reviews
6/10
4 star Skytrax Rating
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9/10

Aer Lingus customer review

(Ireland)

DUB-FCO MXP-DUB. Switched from Tues-Mon to avoid the stirke which never took place. No charge for the change which was nice. Both flights good usual professionalism from staff. Got back to find they had finally refunded me for a flight I didn't take because of the snow. They were not obliged to but they did which was nice. Certainly preferable to their main competitor!
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Aer Lingus customer review

(United Kingdom)

Aer Lingus regional (operated by Aer Arann) Birmingham to Shannon. Outward flight delayed 2 hours due to technical fault - information was very poor and we were just left waiting. ATR-72 appeared old but still presentable. Flight was smooth until the descent which was extremely bumpy. Shannon to Manchester 0700 scheduled was delayed 40 minutes due to cabin crew being delayed on the previous days flight and by law are entitled to 12 hours rest. Aircraft of high standard soft leather seats top class service overall and apologies from pilot and cabin crew for the delays.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(United States)

ORD-DUB. Not the best international flight but cabin crew very friendly. We had an elderly passenger become very ill and they tended her with great professionalism and kindness. Planes a bit tired but the overall experience for the price was above average.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Aer Lingus customer review

(United States)

I booked and paid for LAX-Shannon round-trip. Arriving at LAX on Friday they had screwed up my booking and made me fly standby. Their next flight wasn't until Monday so if I didn't get on the plane my vacation would be severely disrupted. Their counter person said he would try to help. He then vanished from the counter not to be seen again when I (thankfully) was boarding the plane. No word of apology from him or anyone else at Aer Lingus. Completely unprofessional.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Aer Lingus customer review

(United Kingdom)

Malaga to Gatwick. Have flown the route a couple of times with Aer Lingus and I think they compare favourably with Easyjet. The plane was clean crew friendly and legroom was greater. One problem though. I had paid for 2 seats but my partner was unable to fly so I had an empty seat next to me. I was asked to give it up so that a father could sit with his young son. This I agreed to do but pointed out to the stewardess that I had in fact paid for the empty seat. "No problem" says she "I'll organise a refund for the unused seat". She took all the details but I heard nothing. When I contacted customer service (a feat in itself) to follow up I was offered £5 which after several emails was increased to £27.93 when I had paid over £100. I was told that cabin crew have no authority to offer refunds. Certainly won't be prepared to offer my seat again.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Aer Lingus customer review

(United Kingdom)

LHR-BFS-LHR - first time I have flown Aer Lingus since they adopted the low cost model. The only difference between then and now is a lack of business class cabin and food and drink is not free. Still a good experience. Relatively new A320s on this route and a price comparable to EasyJet who serve BFS from LTN. Staff friendly seat pitch adequate and food and drink on sale.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(United Kingdom)

Chicago-Dublin-Manchester. New A330 good legroom and decent recline. Friendly check-in staff at Chicago O'Hare and cabin staff decent food. Choice in the entertainment system could have been better. Expected free alcoholic drinks on long haul flights but charged for. Baggage handled well. Dublin airport is good - shopping food space etc and immigration staff very helpful.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aer Lingus customer review

(United Kingdom)

NOC-LGW with elderly infirm passenger. Friendly service from Aer Lingus at Knock Airport. They arranged a wheelchair there and then for us (normally have to warn them 48 hours prior) and got us to the plane. After nightmare journeys with Ryanair (never again) to Ireland in the past treating their passengers like animals this was much appreciated.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aer Lingus customer review

(United Kingdom)

Gatwick to Malaga. Excellent flight no delays comfy leather seats 32 inch seat pitch in economy compared to Thomson and Easyjet and it was a cheaper fare. Cabin crew attentive. After inflight sales they advised passengers to use call button if anything was required.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(United States)

Boston-Shannon-Boston. Plenty of leg room entertainment screens wonderful cabin crew helpful and attentive first bag checked is free. All entertainment free and they feed you as well.
Seat TypeEconomy Class
Value For Money 12345
yes