Delta Air Lines

✅ Verified Review | I flew this morning from Charlottesville, VA to Boston, MA with a layover in New York at La Guardia. The flight from Charlottesville was delayed by 30 minutes, making me very afraid that I would miss my connecting flight in NY as the turnaround was very quick. Made it to La Guardia and ran to the Gate listed on my boarding pass, only to learn that the Gate had been switched. I was never notified and there was no announcement made. The flight from La Guardia left 35 minutes late. Onboard that flight, I was seated in the one row on the entire plane that was skipped for snacks/drinks. No apologies were made, and no one even acknowledged us at all. It felt as though we were intentionally being ignored. All in all, I feel quite disrespected and don't intend to fly with Delta again. There was one flight attendant on the flight out of Charlottesville who stood out for her excellent customer service and great attitude.

✅ Verified Review | Delta Air Lines from New York JFK to Honolulu. Perfect from start to finish. International lie flat seat, good food, excellent entertainment but mostly a warm and efficient staff. Flights to Hawaii are often on old aircraft with bad food and crabby attendants. This flight was a joy. I hope this seasonal service is extended to year round. Delta really gets this one right.

✅ Verified Review | Guatemala City to Montreal via Atlanta on 1st February. The first leg we were in first class. The steward who served us from Guatemala City to Atlanta (DL910) was excellent. One could not ask for better service. We would like to pass this on to him and add it to his file. The rest of the flights were okay.

✅ Verified Review | Jackson Hole to Reno via Salt Lake City. Weather mishap, compounded by lack of sympathy and poor customer service. Initial flight delayed 2 hours. Missed connection by 10 minutes. No attempt to get me off the plane (or the other 10 people on that connection) quicker was made. We possibly could have made that flight if we were allowed to exit first. Second, calling help line I asked when the next flight out was, she said "tomorrow" and laughed. They offer no protection for weather delays, I was given a toothbrush kit with bathroom essentials after lying on the terminal carpet for nine hours. I purchased a bottle of whiskey and put it in my carry-on in Jackson after checking with airline security that this was allowed. The next day, they actually tried to charge me to check my carry-on or dump the bottle out. Since I bought my own hotel room and left the terminal, this bottle was no longer considered safe. When I asked them to comp it as an "I'm sorry how poor your flight was" the check in lady said, "it not like it's our fault you bought whiskey" - after asking her supervisor, they comped the whiskey. Poor attitude all around. Never fly again if I can avoid it.

✅ Verified Review | Washington to New York. Delta Air Lines a great for a short haul flight because they gave me what I expect. Although there was no food because it is only short haul I never felt bored. The seat was good and it has enough legroom. The cabin is clean and the flight attendant funny and very accommodating.

✅ Verified Review | New York to Buffalo return. On both flights, check-in and luggage drop-off at the airports were a breeze with hardly any need to queue. Several check-in desks were available. On my return flight, I reached the airport about 1.5 hours to departure and again, there was no need to queue. There were many kiosks available for self check-ins. Baggage drop-off and counter check-ins all took place at the counters. I appreciated the ease of joining a single queue that handled both check-in and baggage drop-off. The customer service person attended to my check-in baggage, tagged it, and brought it straight to the conveyor belt behind the counter, all in one station. This was so much easier compared to another US airline I flew with last year, also out from JFK, where I had to join 3 separate queues at 3 separate stations: one for check-in, then another one to have my luggage weighed and tagged, and a third station to drop off my baggage. The areas surrounding these 3 stations were, needless to say, crowded. chaotic and messy. For the passengers, I cannot imagine it being a superior experience than having one station that handles everything from check-ins to luggage drop-off. Boarding for both flights were orderly and according to frequent flyer status, premium or economy seats and zones. The planes were small and did not have a lot of storage space was available but the airline allows passengers to place their larger hand carry bags at the aero bridge prior to boarding which were then brought by handlers to be loaded in the cargo hold. On the out-going flight, free pretzels, cookies or peanuts were offered to passengers in economy with free drinking water. On the return flight, there were free pretzels or cookies with free water, tea, coffee and I believe soft drinks too. The captains made announcements at the beginning of each flight on the traffic at the airport and the expected take off time. The outgoing flight was on time but the return flight experienced a 20 mins delays. Passengers were able to access entertainment programmes like movies, sticoms, etc, through their own devices by logging into Delta Studio using the wifi onboard. The access to the entertainment programme which had a good selection of American and foreign movies is free. This was my first short haul experience with Delta. I experienced a Europe-US flight with Delta last year on A KLM ticket which was a good one. I would definitely consider flying with Delta again if the ticket price is competitive.

✅ Verified Review | Atlanta to Charlotte. Let me preface by saying this is not against Delta as a whole. It's for the gate agent. The lady working the gate in Atlanta at B29 on 2/23 for the flight to Charlotte at 3:10pm needs some serious lessons in customer service. I understand they have policies and protocols but there's really no need to be blatantly rude to your customers about it. I fly almost weekly with a carry on (that I'm almost always forced to check at the gate), my computer bag and a small purse. The purse can fit inside the computer bag but I wear it as a cross body and just slide it in the computer bag when I get to my seat. As I am walking into the tarmac she makes me stop and consolidate my tiny purse into my laptop bag. After a quick argument saying that it'll fit, I fly with this all the time she forces me to step aside, so I did and then I backed up to be out of the way and she proceeds to yell at me for where I choose to stand and then essentially makes fun of me to the next passenger boarding saying that I clearly didn't understand her the first ten times she said it. For the record, I heard her and I know the rules. I fly enough with the same 3 items and I'm never given a hard time about it. So if she enforces her rules more than others, bravo to a job well done but at least do it with some finesse and class. She's just rude and unprofessional. This is Delta, not a low class airline. The best part was, after I consolidated, they forced me to check my carry on anyways. She could have suggested that from the getgo instead of making a spectacle of me. The 1 out of 10 stars is for her, not Delta.

✅ Verified Review | Los Angeles to Great Falls via Salt Lake city. Flight delayed resulting in missed connection and adding hours to my travel time after already being in transit for 24 hours. Came off a code share flight from Australia. This is the 3rd change Delta Air Lines have made to my flight since booking last December. The staff here in Los Angeles have been uninterested and unhelpful to the point of rudeness

✅ Verified Review | Salt Lake City to Paris. Last time for me to fly Delta. Yes, they provide a comparatively cheap fare from Germany to the US, but on both legs (to and from US) technical troubles with the plane (to US: engine; from US: autopilot) led to substantial delays. Badly enough, the information policy on the ground was non-existent ("just don't go anywhere and wait until we board") and on my way back my luggage was lost at Paris CDG airport and arrived three days later. Even though the Business Class product is not bad considering the price, the planes (old Boeing 767/757's) are run down and the two technical issues described above are certainly related to the fact that this airline strives at still flying 20+ year old planes on main routes.

✅ Verified Review | Charlestown to Atlanta via New Orleans. I booked a flight on Delta.com 6 months in advance and at the time was not given an assigned seat at that time. As the trip got closer I tried to see if I could get assigned seats so I was sure my wife and I were sitting together. I was told that there was a $50 upgrade fee in order to get assigned seats. I fly 2-5 times a year and I thought this was strange, I had never heard of this before on any airline. The day before our flights I received an email from Delta that they had changed the times of all of our flights. We booked our flights at specific times because we were meeting another couple in New Orleans. because of the flight change they were going to have to sit in the airpot for 2 hours waiting for us. When we arrived to check in they tried to bump us to an even later flight. on our connecting flight they did the same thing. On the return flight our plane arrived early but the gate was damaged and we had to be towed to another gate. This caused us to miss our connecting flight leaving us stranded in the airport for more than 4 hours. We had to scramble to make arrangements while going from gate to gate in the airport only to get home well after 12am. A 14 hour travel day. After almost two hours on the phone with Delta's support they offered us a $100 voucher. That was my last Delta flight. There are plenty of airlines to choose from. Why fly with a company that doesn't value you as a customer?