Delta Air Lines

✅ Verified Review | Panama City to Appleton via Atlanta. Flying with a lap child was convenient. The staff was attentive and very sweet on all legs of our trip. It would have been helpful to have in flight entertainment included in the price of the ticket on the MD88 like on the A319 however. The A319 had headrest television with multiple options for children, the MD88 had no entertainment and a fee of 16 dollars to allow use of wifi. It was a short flight, however and our child was entertained with toys and l looking out the window. There was preboarding for us on all flights and no extra fee for her to fly.

❎ Unverified | Orlando to Detroit. I never write reviews, but this time I am. I had the best experience with Delta airlines last Saturday. I was flying with my two young children, who are both afraid to fly like their mother. The seats on Delta were very comfortable, roomy, actually had leg room. Plane also came with your own personal tablet/tv with a great variety of videos and movies to watch. The pilot continuously kept us informed, as occasionally there was some turbulence. The stewards very humorous and friendly. My son said after, "mom I like flying". I was very impressed from the time I drop my luggage off all the way to picking it up. Delta was a little more expensive then the other flights, but worth it. Thank you, as you have no idea what anxieties we had after our last flight with a different company.

✅ Verified Review | Providence to Raleigh/Durham via Detroit and Atlanta. For many years I have flown with Delta Air Lines nationally and internationally. Most of the time I was very pleased and complemented their kindness and great service. However, my last experience was totally the contrary. Both flights were delayed. I missed my connection and 90% of the agents I had to speak with were practically rude and had no desire to help. After going from one customer service station to another, I found a very kind agent who took her time and found me a seat in the next available flight. No apologies, no willingness to solve the problem was the attitude of the other ones.

✅ Verified Review | Boston to Guatemala City via Atlanta. This is the first time that I've flown in a number of years. I don't usually fly with Delta when I do fly, but there were several aspects to this trip which were disappointing. My wife and I went on a missions trip to Guatemala. Of the 16 of us, baggage was delayed for 5!! For one person, it was delayed for 2 days (out of a 7 day trip!). The Guatemalan baggage attendant did not provide a file reference number to us (which we needed for baggage charge reimbursement purposes), so I just completed an online letter to them explaining why I cannot complete their online form (wasting more of my time). Additionally, on the trip home, we actually happened to get upgraded to a "comfort plus" seat. The desk attendant told us it cost an extra $100 for these seats and we would get a complementary drink if we desired. The leg room was definitely better, but that was it. We were never offered any drink, and the service/attention we received was no different than in economy - which, in my opinion, was also sub-par. With the financial windfall airlines have enjoyed the last few years, I would expect more - and also cannot understand why they charge for 1 checked bag at all! In sum, this Delta experience was mediocre.

✅ Verified Review | Worst customer service I have received. I had a flight from Houston to New York scheduled for today, Monday the 13th, and have been calling to adjust my flight due to the storm since Friday. I was told numerous times that my flight would not be affected by this storm and that in order to change my flight I would need to pay a change fee and the difference. This is completely unacceptable when you have customers being proactive and willing to take earlier flights. I was more than willing to pay the difference in the flight, but no fee waiver was offered. After 4 calls and no help from any customer support representative my flight has now been canceled with no option but to fly out mid-day Wednesday. I am not only losing business but have important job opportunities at risk.

✅ Verified Review | Excellent transcon on DL1290 from Atlanta to San Francisco in first class on a refurbished B757. Flight departed on time and arrived about 10 minutes late. Weather was forecast to be turbulent but pilot altered course and altitude to provide a smooth ride. First class flight attendant was first class. Friendly, energetic, and a pleasure to fly with. Service was fast, food was decent, and glasses were refilled. Noticed that wine is now served from a full bottle, which is a nice upgrade. The B757, while an oldie, had a completely new cabin with in-seat power, personal TV screen, and wifi. The wifi didn't work well on all four segments of my trip. Not sure if it is Delta's receivers, traffic load, or the fact that Gogo doesn't support their connection app anymore, but it took over 45 minutes to connect on each flight. (Gogo was great on Virgin America the week before). Fast gate arrival and my baggage was on the carousel at SFO before I made it to the arrivals level. Baggage was priority tagged and handled accordingly, except they ripped off my luggage ID tag. From chocks down to exiting the SFO parking garage was 5 minutes tops. Delta continues to be my first choice for long hauls from SFO, even though a connection is usually required.

✅ Verified Review | I flew this morning from Charlottesville, VA to Boston, MA with a layover in New York at La Guardia. The flight from Charlottesville was delayed by 30 minutes, making me very afraid that I would miss my connecting flight in NY as the turnaround was very quick. Made it to La Guardia and ran to the Gate listed on my boarding pass, only to learn that the Gate had been switched. I was never notified and there was no announcement made. The flight from La Guardia left 35 minutes late. Onboard that flight, I was seated in the one row on the entire plane that was skipped for snacks/drinks. No apologies were made, and no one even acknowledged us at all. It felt as though we were intentionally being ignored. All in all, I feel quite disrespected and don't intend to fly with Delta again. There was one flight attendant on the flight out of Charlottesville who stood out for her excellent customer service and great attitude.

✅ Verified Review | Delta Air Lines from New York JFK to Honolulu. Perfect from start to finish. International lie flat seat, good food, excellent entertainment but mostly a warm and efficient staff. Flights to Hawaii are often on old aircraft with bad food and crabby attendants. This flight was a joy. I hope this seasonal service is extended to year round. Delta really gets this one right.

✅ Verified Review | Guatemala City to Montreal via Atlanta on 1st February. The first leg we were in first class. The steward who served us from Guatemala City to Atlanta (DL910) was excellent. One could not ask for better service. We would like to pass this on to him and add it to his file. The rest of the flights were okay.

✅ Verified Review | Jackson Hole to Reno via Salt Lake City. Weather mishap, compounded by lack of sympathy and poor customer service. Initial flight delayed 2 hours. Missed connection by 10 minutes. No attempt to get me off the plane (or the other 10 people on that connection) quicker was made. We possibly could have made that flight if we were allowed to exit first. Second, calling help line I asked when the next flight out was, she said "tomorrow" and laughed. They offer no protection for weather delays, I was given a toothbrush kit with bathroom essentials after lying on the terminal carpet for nine hours. I purchased a bottle of whiskey and put it in my carry-on in Jackson after checking with airline security that this was allowed. The next day, they actually tried to charge me to check my carry-on or dump the bottle out. Since I bought my own hotel room and left the terminal, this bottle was no longer considered safe. When I asked them to comp it as an "I'm sorry how poor your flight was" the check in lady said, "it not like it's our fault you bought whiskey" - after asking her supervisor, they comped the whiskey. Poor attitude all around. Never fly again if I can avoid it.