Delta Air Lines

❎ Unverified | Little Rock to Flint. As a mother traveling with a 3 year old and 5 month old, I had a stroller and bags/carry on. The Delta staff was so helpful. Carried my bags to my seat. My connecting flight they moved my seat so I could have more room with the kids. I had flown other airlines recently instead of Delta. But after this experience I will be sticking with Delta from now on.

✅ Verified Review | May 11th 2017 DL1218, Atlanta to Los Angeles. Great service from three flight attendants who handled a medical emergency on board. Passenger behind me had a seizure and they were calm, listened to my direction (I'm a RN) and very professional. Thank you Delta Air Lines.

✅ Verified Review | Boise to Dublin via New York. Had to get home for my grannys funeral, spent $1175.78 for the ticket. Trip from Dublin to Boise all was fine. On way back, left Boise to Salt Lake City, told there was going to be just over an hour delay, I asked at the Delta desk, will I make my connector at JFK to Dublin, was told yes. Left SLC about 30 minutes into flight, flight was told they were doing construction on runways at JFK. Right before we landed at JFK, they made an announcement to the flight to please let ones who were connecting to Dublin off the flight first as we needed to make our connection. Well, there were about 18-20 of us that missed the flight to Dublin by 8 minutes. Yes, 8 minutes Delta would not hold the flight for us. 10:05pm in JFK and we were told plane left, no flight for 24 hours, I asked if they had a motel for us or any food vouchers - anything, we were told as a group, no. Slept on the floor of JFK Airport tell 8am the next morning then spent $60.00 of my money to check into the Delta Club, yes I got to take a shower and eat and rest, but I feel that of no fault of mine, Delta could have made a little effort to hold the connecting flight for 8 minutes or help all the folks that were in the same position as I was for 24 hours.

✅ Verified Review | Amsterdam to Boston. Not surprised by poor service of a major US airline. Seats changed at the last minute. Given worst seats in business. Chief flight attendant did not care. Luckily traveling on KLM ticket from South Africa. KLM crew intervened and got our seats changed. Special meals were not on board despite being present on Delta web site. Typical US airline cattle car service despite being in business class. Seats had privacy only one per window once we got our seats changed. Excellent food and comfort once we took off and had issues resolved. Bonus miles for problems on return from customer service were too little too late.

✅ Verified Review | Dallas Ft. Worth to Atlanta. I have not flown Delta for a very long time. The seats are very small and narrow. I am not a stick thin model but I am also not a 300 lb. person. It might be a good idea to upgrade the planes and add just a little bit more width to the seats. To spend hours sitting in a very narrow seat is pretty bad. Once we landed, I was very sore when I got up.

✅ Verified Review | Amsterdam to Portland. Last year at this time we flew Heathrow to Seattle and Seattle to Portland and it was a wonderful experience especially on the way back because at Portland I was asked to checkin my hand luggage and garment bag. The garment bag didn't make it but after a Delta supervisor made a number of calls the bag was on the next flight and our pilot said on arrival at Heathrow he would let us know if the bag made it. To my amazement after a long flight leaving an hour late but arriving on time he told me at the exit that my bag was indeed on board. What fantastic service. I sent email to Delta but never even got an acknowledgement of it. This year from Amsterdam direct to Portland on DL179 we were called back to the gate because of a security issue. Bags on board but not the passengers who owned them? Not Delta's fault. But on a 10 hour + flight you would expect not to have to be reaching for Jerseys, hoodies & gloves to keep warm. Lots of passengers complained about it being freezing for the whole flight (it was colder than the cold water served up). We are flying back on the 22nd and hope we can get some sleep from Portland to San Francisco to Amsterdam then to Manchester, please Delta don't have it so cold.

✅ Verified Review | Dublin to New York. Best airline I have used. Me and my friend got lost in Dublin airort and missed the flight - two persons from Delta was looking for us everywere but it was too late. Can't find right words to express our disappointment. However, we were ofered another flight to Amsterdam, then to New York. The staff was incredibly nice and polite. We didn't had to pay another flight. On the flight with blankets, free drinks and delicious food. Movies and music. And really very nice and friendly staff.

✅ Verified Review | So disappointing. We've used Delta for international travel many times and had no problems. Internal US domestic travel has been so different. First of all they took our hand luggage off us and told us they had to check them. If we weren't prepared and had a smaller bag each we would of had to scramble and find something to put our essentials in as they didn't care and said there's no room, they need to be checked in. We had a multi leg flight but were told we wouldn't be allowed our luggage for any of the flights even though there might be room on the last flight. The flights themselves were fine, friendly staff and relatively on time. Just minutes late nothing bad. The next night is when we land at Daytona, the last flight and one of our bags doesn't turn up. Luckily an agent was still on site and told us that unfortunately the bag didn't get on the flight at Denver and that instead of being sent to Atlanta they sent it to Minneapolis. The bag is "hopefully" going to be on the 11am flight tomorrow which we have to go and pick up ourselves! If not they've told us it's going to be a problem as we are moving resorts everyday as we are on a touring holiday. Sorry Delta but that's not my problem, you ruined our first night in Florida.

✅ Verified Review | Pocatello to Charlotte via Portland / Salt Lake City / Atlanta with Delta. I spoke to the customer service agent in Pocatello about a delay notification received. At that point, I wanted to cancel and fly a different airline out of neighboring Salt Lake City. They looked for additional flights, there were no other options were found. Delta agent assured me it would not interfere with original arrival time. I accepted this but after my first flight, my third flight was delayed. I believe it was known originally and they just didn't want to refund my money and have me fly a different airline. Now I am currently stuck in Atlanta waiting on the next flight to Charlotte at noon. This will be my fourth flight. I explained it was my daughters birthday party, which I will not make it to now. I have been at various airports for 24 hrs. I just wanted to cancel and was deterred, lied to and I will not be flying Delta anytime soon. I suggest you choose another airline.

✅ Verified Review | Cancun to Orlando. I was positively surprised by Delta's staff good attitude, not common in US carriers. Flight departed on time, seat comfort was acceptable with standard First domestic class pitch. Plane was clean and flight attendants were alert to serve during the short flight between Cancun and Orlando.