Delta Air Lines

✅ Verified Review | Flying on Delta today has been one of the worst experiences I've had flying with any airline. My original departure for return started in Brunswick followed by a horrendous stop in Atlanta. Upon arrival at approx 230 pm I was directed to a boarding gate in terminal A gate 17. A short hour later they changed the gate to terminal A gate 31. A short hour later the flight was changed to terminal B gate 33. Keep in mind at no time was an announcement ever made for gate change, the unmanned tv screen just miraculously changed without notice. Just when we thought it was over and by we I mean the several passengers in wheelchairs, and those needing assistance to board, we're notified that 2 mins prior to boarding time they had changed gates again. This time we would have to run essentially to terminal E gate 35. Some arrived approx 10 mins after scheduled boarding including myself to be told that the flight will mow be pushed back because it flew in from Colombia and needed to be cleaned. I approached the gate representative and notified him that my next leg from Seattle was international and that the new arrival time only allows a 30 minute window between arrival time and actual departure of my next leg international to Victoria, Canada. The response I got was priceless and he typed my name into the computer to verify and suddenly looked up with a smile as he said I guess you should run when you get there! While I wanted to laugh I also realized it's probably not a good time as a rep to be making jokes to passengers who have been re-gated 4 times and may or may not make it home to their family on time or even the same day. Professionalism and some punctuality is important if you wish for customers to return and in this case as I heard from the crowd numerous times Delta lost many return customers to include myself.

✅ Verified Review | Miami to New York JFK. Only after 3 hours of delay, Delta reported a problem with the airplane and started the maintenance and 7-8 hours after the original boarding time we finally board. We waited 2 hours with not even water in a hot aircraft when they announced that the crew was working for too long and they asked us to get off the plane. Only one person from Delta was outside but he didn't know how to explain anything. At the end I left the airport after 12 hours and was not even offered any voucher or transport. I lost one day at the airport. Spent a lot of money with food, transportation, hotel and didn't get paid for the event I was working. Delta offered me $100, which I didn't accept.

✅ Verified Review | Honolulu to Los Angeles with Delta. The flight was more then fine but what I am happy to say is the quality with which they handled a 12 hour delay due to a sick pilot which was no ones fault. Every passenger was efficiently issued vouchers for a room at a five star hotel, a round trip taxi and meal vouchers. In addition Medallion members received 10,000 extra miles. Everyone was gracious, kind and efficient. Kudos to Delta Honolulu for their actions.

✅ Verified Review | Delta flight left Billings, MT late. Connecting flight to Houston would not wait even until departure time for group of about 8 people who made it to the gate by running completely across the airport and managed to make it as much as 8 min prior to departure. Wanted to fly me all night thru two addition airports to get me to my destination midmorning the following day. The best they were willing to do when I refused was put me in a room tonight to get to Houston on a late morning flight. Chose to return to Billings and have to rebook at my expense to try again later this week. Clerk gave me a ticket and said I'd get there at 11 something. Got to that gate and checked status so I could give my husband the right time and found this flight also delayed. Est time of arrival is now 1.20am. I paid for you to waste my day today, but never again, Delta. I wish Southwest would add Billings to their destinations.

❎ Unverified | Delayed flight and express baggage transfer Delayed due to weather led to a late departure giving a really tight transfer at Minneapolis for onwards flight to Amsterdam and connecting to Bristol. They had about 35 minutes to make my onward flight and luckily that was not an issue. Did not expect my checked bag to make it and geared up for a late delivery once I got back to the UK. To give all at Minneapolis full credit that checked bag arrived at AMS and finally at Bristol. A job well done.

✅ Verified Review | New York to Miami. Lost not one but all 4 luggages. No one from Delta has assisted us during this stressful and utterly inconvenient episode. No one at Delta lost baggage department picks up the phone (we waited once over an hour on the line), chat line unable to help , email customer service does not respond, twitter account does not respond. We have no idea where our luggage is and are completely left on our own without information. Not even Ryanair is this bad and that is telling a lot about this airline.

✅ Verified Review | Panama City (Florida) to Baltimore via Atlanta. Only fly Delta if you don't mind your flight being canceled without prior notification until you arrive at the airport and then your connecting flight being delayed because they waiting on a flight attendant. This is my experience.

✅ Verified Review | Flew from Denver to Detroit. I've been flying Delta for years but will never again. From the time I initially booked to the 3 hours I've been waiting online because they messed up the tickets for my 2 daughters I am traveling with. It has been one mistake after the next. As I stand in the longest line I have ever seen, I listen to story after story of people that have had similar experiences. What a terrible airline. Never again.

✅ Verified Review | Worst travel experience ever. I was traveling for business and it was horrible! Delta staff was nowhere to be found and kept postponing but not canceling my flight for 10 hours! Every Delta employee I dealt with was rude and horrible customer service. I ended up driving from Atlanta to Nashville to try and catch a flight and when I arrived in Atlanta on the 6th at 4am the staff that opened up was incredibly rude. They did not help me rearrange my flight and I went to American Airlines who were helpful and got me home. When I asked Delta for help getting my luggage that was still on my cancelled plane in Atlanta they told me to have American Airlines handle it and it was no longer their responsibility. Great customer service in stressful times creates customers for life - Delta did not earn any customers for life that day.

✅ Verified Review | Roanoke to Cancun via Atlanta with Delta. Been stuck in Atlanta since 5pm yesterday and to top it off was stuck in Roanoke from 7am till almost 4pm the same day. No fuel for the plane for the 7am flight which made us miss getting to ATL. Put on a flight that finally got cancelled due to no co pilot, then spent 6.5 hours waiting to speak to someone in line at the service desk to get a flight which now at 12:23pm is delayed because once again no flight crew. Delta has cost me 2 days of vacation time at work and I have lost almost 2 days of time at the resort that's paid for on advance and not refundable. No one from Delta cares and keeps blaming the weather, however Delta didn't have fuel for my first plane and have now twice have had no crew for a plane that is ready. They don't even care I slept in a terminal because there were no hotel rooms available. I doubt I will ever fly Delta again because no one seems to care about how they have inconvenienced me and my wife - other airlines made the trip out of here why can't they?