Air India

✅ Verified Review | Delhi to Varanasi. The flight was delayed by winter fog by an hour and a half. The aircraft was very old. The cabin crew was polite and hospitable, but the food (morning snacks) was sub-standard. Not a pleasant and comfortable flight experience.

✅ Verified Review | Flew Air India from Delhi to Guwahati. Flight took off on time and landed 30 minutes ahead of schedule. Delicious food coupled with excellent service by the cabin crew made the journey even more relaxing. The leg room is excellent, the only thing lacking was the absence of IFE on this flight.

✅ Verified Review | Super convenient 3 pm departure from Delhi. Only direct flight from Delhi to Madrid. Excellent legroom in Economy class - more than any other long-haul airline I have been on. Adequate film choices in English. Decent meal, wholesome snack - more substantive than ANA which I flew to Tokyo from Delhi last month. Absolutely nothing wrong in traveling this airline. Asked for a Gin and tonic, got two without asking. Just don't understand why people criticize this airline so much. It's my preferred choice in Economy when possible.

✅ Verified Review | Took early morning flight last week from Mumbai to Kolkata with Air India. Departure was delayed by about 35 minutes, which was informed previous night itself so not an issue. Flight departed on revised time. Was served tasty, sumptuous breakfast during the flight. Overall an uneventful flight. Would surely fly them again.

✅ Verified Review | Mumbai to Delhi on Air India. I had taken this afternoon flight on an Airbus A321 after checking in online prior to the flight. Had dropped off my baggage at the designated drop off point and proceeded towards the boarding gate. The flight crew on this flight were quite polite and professional. Even though the departure time was 1pm, we had left around 1.15 or so. After departure, lunch service had commenced and as this was a domestic flight, Air India serves only vegetarian options and so had a meal of paneer masala and rice with dal. For dessert a sweet dish of barfi was provided. The food was excellent. After lunch, tea was served. This flight had an occupancy of around 85% and we reached our destination 10 minutes ahead of schedule. All in all, it was an excellent flight and I would fly with them again.

✅ Verified Review | Birmingham to Bangalore via Delhi. It was first time I have traveled on Air India on international sector. Check was smooth, Boarding as usual. Pushed back on time and arrived Delhi on time. Food on Birmingham to Delhi was good. In process of hot drink serving the way they serve hot drink without trolley is scary, they will pour hot liquid into passenger cup using a small tray at passenger space expense. I had argument on this serving methodology when we were landing into Delhi. Found pillow provided was stained. Apart from above issue the rest was good..

✅ Verified Review | Flew on Air India from New Delhi to Lucknow. I was transferring from Lufthansa to Air India, so checked-in my bag at the designated counter for connecting passengers. When I presented my Air India boarding pass and check-in bag (which was already tagged from L.A. to Lucknow), they told me that I would have to go upstairs to the main check-in area. I insisted that they process me at the designated counter for connecting passengers, or else it beats the purpose for having one in the first place! Overall, I wasn't impressed with the ground staff's professionalism. The on-board experience was okay. I wished the Flight Attendant "Good Morning" while entering the aircraft, she responded "Namaskar". It was a short 1 hour flight with express snack service. There was no IFE or WiFi on-board. If you are travelling with a baby or sitting in an exit row, the flight attendant will ask you if you prefer instructions in English or Hindi.

✅ Verified Review | Mumbai to Delhi. Yet again very disappointed. Again a dirty plane, dirty roof, vents, table, entertainment control and window surround. And although I had put my seat selection in my reservation I was put further down the plane in a middle seat. The reason for choosing seat 19D in my booking was to sit beside my colleague. We were both moved. Why bother asking us to select seats if you're going to stick us anywhere you like, even as a Star Alliance frequent flyer program. I flew with Air India in 2015 from the London to Mumbai and have chosen to avoid that on my last 5 visits with the exception of a couple of domestic flights and Air India have not failed to disappoint. Not good enough Air India. I'm a frequent flyer, taking long haul flights about 30 times a year plus domestic connections and Air India is really low grade.

✅ Verified Review | Delhi to Delhi to Birmingham. We were happy with the service we received. The flight was punctual, legroom was good (we are all tall so this has always been important). Staff were pleasant and helpful and the baggage arrived quickly. Proud to fly Air India.

✅ Verified Review | Flew Air India from New Delhi to Chicago. Business Class toilet was very dirty. Tissue paper and other garbage on the floor, no one bothered to clean it. After two hours, I returned and the toilet was in the same condition. This is simply unacceptable. Business Class toilet ran out of tissue and no one bothered to refill it. It was empty throughout the flight. Again this is simply outrageous. My entertainment system did not work at first. I reported this to one of the attendants and he restarted and it seemed to work. But in the end, the Flight Map was still broken. There were no meal menu given to us during this trip. The meals were verbally communicated to us. I paid $US2,000 only to be told what is in my meals. I had two small meals during this flight and each time I completed my meal the tray was not picked up in a timely fashion. I think I must have waited 25 minutes after I finished my meal, for the tray to be picked up. The flight attendants did not walk down the aisle as often as I think they should. Service was not a top priority for this set of crew. Meals were warm although I've had better economy international food than Air India's business class. I can assure you that my next trip to India will not be with Air India.