Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1305 reviews
4/10
3 star Skytrax Rating
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1/10

"a nightmare that might haunt me"

(Nepal)

Not Verified | The travel with air India came up being a nightmare that might haunt me in the future travels as well. There were so many big issues that I am writing this review so you do not have to go through the same thing I did. Too crowded and unhygienic. For a flight of 12 hours we did not anything to entertain because the screen for almost half of flight was not working. Flights was delayed for almost 3 hours with no transparent information and from the beginning the delay time was 20 minutes which added up to almost 3 hours. Due to delay we lost our next flight which was also via air India and the staff at Delhi airport tried every possible way to make us find our own accommodation and even asked us to lie at Indian immigration parrotting us to tell we want to visit Delhi not the real reason that we had to get out as they couldn’t provide us accommodation within the airport premises which ended up creating a discussion and kind of scene. When I arrived to Kathmandu airport, I had missing baggage and its still missing. Only good thing was the crew team members ”air hostess “ were humble and helpful Avoid trouble avoid Air India
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Kathmandu via Delhi
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

“good decent service”

(United States)

Trip Verified | I have been helped by the reviews here, so decided to share my experience from Washington DC to Kathmandu via Delhi. Flight time/duration and price was just too tempting to give AI a try and I am glad I tried them. I find their economy seats comfortable and good decent service. However, restrooms cleanliness can be improved. I did not care about entertainment system, so no comment on that. Hope Air India keeps improving. I will fly with them again.
AircraftBoeing 787-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington Dulles to Kathmandu via Delhi
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very bad experience"

(India)

Trip Verified | Worst flight, no inflight entertainment (screen doesn't work). No navigation in 15 hrs flight. Seats don't recline. Cannot call air hostess as buttons don't wor.k Washroom so so dirty and they don't even clean after few hours of flight. Overall very old and dirty plane. Not recommended at all. Avoid if you can. Its very bad experience
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to New York
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“didn't offer any kind of compensation”

(United States)

Not Verified | We had a flight on Air India departing Delhi on a Saturday at 15:20, supposed to arrive in San Francisco at 18:20. Air India first changed our flight just hours before departure, they then changed it again later in the day. The flight was not cancelled for weather, war, or acts of God. No reason was ever given. After the changes, we were finally boarded on a different flight departing Monday afternoon, 2 days later. All during this time, Air India didn't offer any kind of compensation; no meals, no lodging, no nothing. We had to stay at a hotel 2 nights at our own expense. We wrote to Air India and explained the situation, asking they pay for the hotel and meals. They wrote back "In the case of your booking to SFO we humbly convey to you that you were given alternate flight and that you travelled till your final destination". NO mention of the 2 nights at a hotel we had to pay for. If they would have delayed us for a month, would we still be liable to pay for our food and lodging!?!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to San Francisco
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very disappointed"

(India)

Trip Verified | Very third class services of air India. We were in the line at 3.45 am to the airport for 5am flight there was no call given by that supervisor. only 2 people were at the counter. That lady was very unprofessional and not well mannered. She had not accepted our tickets we had to cancel it. Very disappointed. Horror experience
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Kochi
Date FlownFebruary 2024
Ground Service 12345
Value For Money 12345
no
1/10

"extremely dissatisfied with Air India"

(United Kingdom)

Trip Verified | I am extremely dissatisfied with Air India. Despite my family repeatedly warning me not to travel with AI, I thought of giving it a try. On my way from DEL to LHR , my inflight entertainment did not work. This has been such a common complaint from my relatives hence they warned me. I pressed the call attendant button but they would just turn off the sign. I pressed the button 4 times and on all 4 occasions they turned off the sign from their end. Frustrated I went to cabin crew area where they were just talking. I dont have any issues with them laughing and talking , it is their right. My problem is why they kept turning off the help calls? I explained that the inflight entertainment did not work. They asked me to sit. 5 mins later, a lady came and said its a common issue and the fact that the flight is around 8 hours, I could sleep during this time. I told her yes I would sleep but no one should be commanding what time I do what. She said maybe I can give feedback as none of Air India inflight entertainment systems work in any plane.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to London
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I asked for compensation"

(Sweden)

Trip Verified |  The airline is part of the Star Alliance but is not an airline that lives up to the normal standard. The plane was supposed to have inflight entertainment but the majority of the screens were not working. Might be a problem in one plane but as it was the same on both flights it is most probably a systematic problem. Please prepare to have your own entertainment with you. The food onboard was really bad (normally I like the kind of food served in India but this was really bad). Take something to eat with you if you are foolish enough to go by Air india. The plane was dirty and even though the space was fairly good I would warn you for the not so pleasant flight. Service was ok but the limits of all type of drinks was not good (I only drink nonalcoholic and still there was limits). My travel was delayed by almost 5 hours and that was according to the staff on the ground due to technical problems at first and then after finding an alternative plane they needed another crew as the other had to many hours. When I asked for compensation of 600 Euros (not for a full refund) they changed the delay cause to bad weather and not technical issues!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCopenhagen to Bangkok via Delhi
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"It’s a bad experience"

(India)

Not Verified | It’s a bad experience. The flight timing was 22.40pm on 11th Feb from Mumbai to Abu Dhabi. But they changed timing as 12.30 on 12th Feb, 1.40am and then 2am. But still not sure when they will depart. It’s so disappointing. And for the delayed refreshment they are not proving any Coffe or tea. And providing only specific meal with smallest water bottle.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to Abu Dhabi
Date FlownFebruary 2024
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Very polite cabin crew"

(United States)

Trip Verified | Had a very good experience. Very polite cabin crew. We were travelling with a child and they were very helpful. Food was great. On time arrival and liberal baggage policy for international routes compared to American and European airlines. Clean flight and good enough in flight entertainment
AircraftB777-300 ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Mumbai
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"horrible, dirty and old"

(Brazil)

Trip Verified | Cancelled flight Hyderabad-Delhi-Paris. My wife, my daughter and I arrived at Hyderabad airport at 3a.m. on January 15 2024 we saw that our flight AI 559 to Delhi had been cancelled, we received an email at the same time. We tried to get information and find a solution during 6 hours at the airport, no one could find a solution for us or give us reliable information. 6 hours waiting at the airport from 3am until 9am for nothing. Then in the afternoon, one Indian friend helped us calling Air India, we managed to schedule the cancelled flight by Air India for 2 days later, on January 17. The plane we took from Delhi to Paris was horrible, dirty and old, entertainment system was not working, the food was horrible. Air India refused to give us a commercial gesture and compensation for all these inconveniences.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Paris via Delhi
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no