Air India

✅ Verified Review | Mumbai to London. I was happy with the experience on this flight. For breakfast I opted for the vegetarian option, a veg cutlet, stuffed parathas and bhurji was provided along with a croissant, fruits and tea. The inflight entertainment was ample. I managed to get a few hours of sleep as well. The seats are comfortable enough. The crew were very polite and professional and provided regular drinks. Before landing lunch was served. Once again opted for the veg course of vegetables with rice and rajma followed by dessert and tea. The quality and quantity of food served aboard this flight was excellent. The fact that steel cutlery was used instead of plastic forks/knives was quite impressive. Would fly again with Air India and recommend this.

✅ Verified Review | I had travelled on the early morning flight from Mumbai to London on this Air India flight and was pleasantly happy with the experience on this flight. The flight departed on time and the load on this sector was quite a bit. After takeoff, the breakfast service commenced and as I had opted for the vegetarian option, a veg cutlet, stuffed parathas and bhurji was provided along with a croissant, fruits and tea. The breakfast was very tasty and sumptuous. The inflight entertainment was ample for this 9 hour journey and had sufficient programs to keep one occupied. I also managed to get a few hours of sleep aswell in economy class. The seats are comfortable enough and there is ample legroom. Quite possibly the best legroom for intercontinental flights in economy. The crew were very polite and carried out their tasks with utmost professionalism and provided regular drinks of water/juice to the passengers. Before landing the crew distributed immigration cards and also lunch was served. Once again opted for the veg course which consisted of mixed vegetables with rice and rajma followed by dessert and tea. The quality and quantity of food served aboard this flight was excellent and we arrived also perfectly on time which was excellent. The fact that steel cutlery was used instead of plastic forks/knives was quite impressive. Would definitely fly again with Air India and recommend this.

✅ Verified Review | Riyadh to Delhi. It was the worst experience, though it has never been excellent. The aircraft didn't have a TV screen. It didn't have the pillows. The food was disaster, no pickles, no salad, no bun and butter, no mouth freshener, no wet tissues. Looked as we are on a budget flight.

✅ Verified Review | New Delhi to Hong Kong. I am disgusted and appalled at the lack of basic customer service shown by the Delhi airport Air India staff. I have travelled Air India many times and taken advantage of their ‘airport upgrade’ service whereby once can move from economy to business for a relatively reasonable fee. However, this trip I received a mail in advance saying I could arrange over the phone to increase certainty of a seat within 24hrs. I thought fantastic – but in hindsight I wish I had never received the mail. After the first 20 mins phone call they advised I was too early and so arranged call back. This was executed, but done two hours later and so again not within the 24hrs so another wasted 20mins. I called back the next day to arrange and 20mins later was advised it was completed and would see new ticket issued. It didn’t come but my CR card notified of a transaction and so I assumed all good. I got to airport ready to have an easy journey with no fuss. First off I was advised no upgrade been done, no record. I showed CR Card and asked them to sort out whereby everyone walked away and left me for 10mins until I insisted in speaking to the most senior person. The Duty Manager has not a single ounce of customer service in his body! No acknowledgement, no sorry no apology. After another 15-20mins they tell me the transaction was cancelled and refunded as they forgot to charge the GST. And so I should pay again! At this stage again no apologies or acceptance that this was their problem not mine. Then I had to go to another area and pay again with no service and no priority. My advice to all unfortunately is to avoid this airline if you can

✅ Verified Review | Flew Kochi to London Heathrow via Delhi. I have to admit Air India exceeded my expectations, both sectors was on time and flown on B787 dreamliner which was clean and legroom was better than QR and EK. Food was good and IFE was acceptable. The only downside I felt was the attitude of some of the flight attendants, there was no smile and looked as if they were not interested in the job. Couple of times the food cart hit my seat hard from behind and there was not even a reaction let alone an apology. Overall I enjoyed the flight and would recommend Air India.

✅ Verified Review | I would not recommend Air India if you are travelling with kids. I have a large family and the cabin crew were unhelpful to say the least. The food (curry) is unsuitable for small children and they did not have a children's menu (apparently this is available but you need to request in advance, something which we were not told at the time of booking despite entering the ages of the children). Even if those are their rules, the cabin staff could have tried to help (eg with extra bread or a snack) rather than leave small children on a 10 hour flight with no food. The staff were clearly not accustomed to dealing with children and were constantly complaining when they dropped stuff (blankets, wrapping) on the floor (as kids do). One passenger had to tell them to stop scolding his 2 year old as that was his job not theirs (the kid was very well behaved). The flight from Delhi to Madrid was almost 10 hours and the staff basically served food, cleared up and then did nothing until about 90 minutes before landing when they served a very small snack. Anyone who needed anything had to go look for it themselves. On the flight to Delhi I left my Kindle ebook in the seat pocket. Given we were in the last row I fully expected the cabin staff to recover it when they checked the plane on landing. However, 4 weeks on I still don't know. The email for lost luggage doesnt work so I had to contact the airline and was given 2 alternatives. I have since sent a number of reminders but have had no response (the emails have been read). I guess they don't care too much about custom.

✅ Verified Review | London Heathrow to Delhi return. Worst airline I have ever travelled on. Food was disgusting on the way back from India. Air hostesses were rude with attitude problems. They were hardly ever seen on the flight, when I went to the loo I saw one of them perched on a stool reading a magazine. When the plane was landing they didn't check all the overhead lockers were shut and neither did they check everyone was wearing their belts. Children were running up and down the aisles and people were getting their luggage out of the lockers as the plane landed. It was the flight from hell.

✅ Verified Review | London to Cochin via Delhi. Since advertising the Boeing 787 as their flagship plane I was looking forward to flying the aircraft for the first time. However to my surprise it was probably one of the dirtiest aircraft I have been on. Airvents had so much dust accumulated that the vents had turned black. Broken trays. In my experience the airline had good punctuality in this flight however I would be cautious if booking with them to check for delay patterns. Staff are somewhat helpful however not very welcoming or engaging. Felt they were really there just to dish out the food. Did not get a single response from any stewardess on the aircraft on all occasions of travel when using the assistance button in seat. Inflight entertaintment is probably one of the worst. If you are flying I would suggest downlading your favourite shows or movies beforehand. USB charger ports were not working in my friends seat, so he had to use mine, while my entertainment screen buttons were broken (physically broken). Overall I would not fly with Air India again unless I have no other option. I would rather pay an extra few quid to avoid the dirty aircrafts, crew and having to transit in Indian Airports.

✅ Verified Review | London to Newark return. I was very nicely surprised, there is much more room on Air India Boeing 787 than you get on BA, who really pack you into the Business Class section. There is more room between seats and the width of the seat is wider. Food is okay, booze plentiful and wide choice. No Noise Reducing headphones, which is normal in Business Class. They do not have their own Airport lounge but at Heathrow share the Lufthansa lounge which is nice. In Newark they share the Virgin lounge and the Virgin staff treated us very badly, not allowing us food, and denying any waitress service for drink. Rude ground crew at both Heathrow and Newark.

✅ Verified Review | I choose Air India because of its flying timing and 2 check-in bags on this route from Paris to Delhi. Check-in at CDG was smooth and quick (web check-in). The Boeing 787 is a modern aircraft but the interior of this flight looked dull, although seat comfort and legroom were good. The dinner was average but the breakfast should be improved, overall a good flight considering price and timing, I will continue to use Air India on this route for hassle free travel.