Wizz Air

✅ Trip Verified | Frankfurt to Budapest. This airline has terrible service. I paid for my seat reservation but when I went there, I found that it has been to given to someone else. They gave me alternative seats and all of them are at different places. calls to Customer service have heavy charge. Luggage transfer is terrible, broke handle. Be prepared to travel inside airport approximately 30 mins in bus to board flight. I wrote an email to customer service. They respond to you once in 3 months and also , they acknowledge the issue after 3 months but it will not get resolved. I don't recommend this airline at all. My refund is still pending after they accepted that it is an issue and they will rectify it.

✅ Trip Verified | Worst company, complete rip off! Avoid if you can! When this company sees customers they don't see human beings, they see a walking, talking wallet. They add extra costs for everything and make it so that you have to pay for extras. Like for the hand luggage, they keep making it smaller just so you have to buy a bigger one. Food on board is expensive and tastes like cardboard. When you're done paying for extras you end up with the same price as is you paid for a better company where these "extras" are included. The website is done poorly, looks like it's done like that on purpose to make customers call their call centre with a fee of over 1 euro / minute, and they keep you on the phone. The seats are so tiny only children can fit comfortably (I'm petite and can hardly fit in the seats). And they are so uncomfortable my back is always stuck for days afterwards.

✅ Trip Verified | Krakow to Luton. This airline purposefully does not seat passengers together so that they are inclined to pay for seats together. Clunky app that causes difficulties with check in, they will then charge £40 to check in at the airport (as unable on the app). Not worth the cheap fares.

✅ Trip Verified | Vienna to Oslo. They will add extra payment for everything, and hide this information well – and obviously speculate on this as a business model. I regret I spent my money here.

✅ Trip Verified | Dubai to Sofia. I made my boarding card online by my phone. At check in counter the ground officer charge me 160AED for boarding card which i already did online. Trying to show him from my phone PDF but he refused and said company policy accept only printed paper not PDF. Onboard there is no screen TV or facility. I ordered bottle of water 2.50 EURO, waiting more than 30 mints no one deliver the water. I ring the bell cabin crew brought the water and asked me to pay again. Return flight from Sofia to Dubai I made boarding card and printed, at check in they ask me 25 euros to pay for baggage? I asked why i have to pay I have small backbag less than 5/KG , he said its not by weight but size its by size.

✅ Trip Verified | Luton to Tirana. I am shocked with the customer service. Going for department just before getting in the plain, we have to wait in stairs for round good 40 mins mind you with kids and family. I was very angry and to make this worse just before we were taking off, I asked to move seats because there were few seats empty. But I was not allowed. I would not recommend this flight to anyone.

✅ Trip Verified | Budapest to Gatwick. I flew from Naples to Hungary to catch a flight to Gatwick. I had no issues from Naples to Hungary but as soon as I arrived to Hungary I was stung with two extra charges. The staff are so rude.

✅ Trip Verified | Luton to Prague. Delayed for about 30 minutes due to late arrival. A321-200 was almost new, interior clean, seats quite comfortable, but legroom too small. There wasn't any services for free, like other lowcost airlines. We arrived only about 10 minutes after scheduled arrival. Staff was nice and friendly.

Not Verified | I had a flight one way flight booked from Budapest to Liverpool airport on the 07/01/20, the flight was booked for 2 passengers, the night prior my flight I included and paid for 2 priority bags for 10kg which cost me in total for 2 people £56, I paid this fee on the app and also checked in for us both, at arrival of our gate and waiting to board the flight I was told that the 10kg bag that had been added to our itinerary was not acceptable and I needed to pay another additional fee equivalent to £48. I am disgraced with the service I received and not only did they insist I paid this unnecessary fee but continued to put both of our bags in the overhead lockers anyway, I was dismissed when I expressed my dissatisfaction, and after what was supposed to be an enjoyable holiday and a nice return back home resulted in a disaster. I will never fly this airline again.

Not Verified | Lisbon to Istanbul. Worst experience ever! I can't even call it an experience since I had to move from different terminals in Lisbon, they never give you any information, they didn't let me check in online for some reason that no one can explain, and finally arriving at the correct terminal - after having to pay over 20 euros for a 20kg bag online when purchasing the ticket - they simply were not there! They said they closed the check in 40 minutes before the flight, but I was there 50 minutes before and no one was there to check in me nor my bag. Lost the flight for no reason.