Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
3/10
3 star Skytrax Rating
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1/10

"doesn’t include seat or luggage"

(United Kingdom)

Trip Verified | Budapest to Târgu Mureș booked for January 2020. They promote themselves as a cheap airline with an initial low fare, which doesn’t include seat or luggage. By the time you purchase the essential services it costs you the same as any other airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBudapest to Târgu Mureș
Date FlownJanuary 2019
Value For Money 12345
no
6/10

"encounter a 3 hour delay"

(United Kingdom)

Trip Verified | Luton to Olsztyn Mazury. Overall flight experience was acceptable. However, I did encounter a 3 hour delay. Scheduled departure 16:25 actual departure 19:20. We had to sit at the airport for 5 hours, as we arrived 2 hours early before scheduled departure.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLuton to Olsztyn Mazury
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"avoid at all costs"

(Norway)

Trip Verified | Bergen to Luton. Useless airline, avoid at all costs. Our flight was cancelled after a 5 hour delay. Due to this, we lost a £800 holiday, with no compensation offered. Doesn’t even deserve one star
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBergen to Luton
Date FlownNovember 2019
Ground Service 12345
Value For Money 12345
no
7/10

"very narrow choice of luggage"

(Russian Federation)

Trip Verified | Luton to Moscow-Vnukovo The service is superb. The negatives are, that very narrow choice of luggage: either you fly only with a small bag, either you fly with a small bag, cabin suitcase and a checked-in luggage. There is no option between. There is no boarding pass for phone and you need to check-in at the airport only.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Moscow-Vnukovo
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"sit in the exit row"

(Italy)

Trip Verified | Catania to Budapest. Some days before the flight I was invited to leave luggage at the desk (if you have chosen not to bring the classic cabin baggage). A321 neo, seat 17c is comfortable with good legspace. The flight attendant invites me to sit in the exit row where there is extra space. I bought an excellent tea, staff appear highly trained and prepared. Landing in Budapest and average baggage claim.
AircraftA321 NEO
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCatania to Budapest
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Never again Wizz Air!"

(United Kingdom)

Trip Verified | Luton to Warsaw. Absolutely shocking check-in experience on 20 December from Luton to Warsaw. Spent well over an hour in a priority queue to drop off my suitcase. They did not have enough staff to process everyone on time. They had to pick up people “at risk of missing flights” into a separate queue- to Warsaw about 50 people needed to be processed immediately. I arrived at the airport nearly 3 hours before departure and nearly missed my flight because of the very poor service at the check in. Never again Wizz Air!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Warsaw
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled on the night of departure"

(Macedonia)

Trip Verified | Sofia to Catania. The cost of the tickets (both outbound and return for two passengers) was 260eur. The flight was cancelled on the night of departure. We were told that wizzair will give us a compensation of total 400eur per passenger. After the cancelation, we booked another flight to our destination that was 180eur in total. We were paid only refund of 25eur per both passengers. The staff was very rude when we contacted them telling us that if we are not satisfied with our 25eur, we can contact a lawyer ironically said. We have lost a bunch of extra money for nothing, lost 2 night in Sofia and our vacation was ruined.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSofia to Catania
Date FlownJuly 2019
Ground Service 12345
Value For Money 12345
no
1/10

"35 euro for check in at airport"

(Norway)

Trip Verified | Oslo to Budapest. They Charge 35 euro for check in at airport. On the top of that if you have a bag bigger than normal, you have to pay extra 16 euro. I bought fly ticket worth 1400 norwegian kroner But had to pay 1400 norwegian kroner extra for check in and cabin bags. The most unfortunate thing is i have four more tickets of Wizz air yet to travel. Hope they will not charge for using toilet in board.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOslo to Budapest
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Wizz Air customer review

(United Kingdom)

Trip Verified | Luton to Lisbon. The worst airline I ever purchased a flight from. They made all the buying process as confusing as it could be .. while I thought i was paying 2 tickets for 480£ i realised by the end that this price was for 1 person with no bag and I had to purchase a bag. My husband had to buy another ticket, and just 10 min after the flight was 300£, no bag again! It is unbelievable to pay this amount for such short journey and the way the website is designed is for you to fall for a mistake and pay some more. Like when they ask you to do the check in online for not paying extra fee. I paid extra 50£ both ways to have 10kg bag. I am here in a endless queue, late for my flight and they say there is no enough staff to make the flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Lisbon
Date FlownDecember 2019
Ground Service 12345
Value For Money 12345
no
1/10

"the flight was cancelled"

(United Kingdom)

Not Verified | Luton to Cluj-Napoca. After seven hours to wait at the airport the flight was cancelled. The reason? After this we should to wait 3 days more to go at the destination. No way.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Cluj-Napoca
Date FlownDecember 2019
Ground Service 12345
Value For Money 12345
no