Wizz Air

Not Verified | I wonder how this airline still operates. Possibly the worst company on planet earth. Cancelled flights, no compensation, no customer service to even know flights’ status. I wish I could rate with a 0.

✅ Trip Verified | I couldn't even fly because they cancel the flight less than 2 days before departure. The real annoying thing is they didn't provide the cash reimbursement which i asked for immediately. Apparently this option is available only until the day of supposed flight and they missed to accomplish it. So after few days I started requesting the 120% refund in Wizz personal account (like money you can spend for future bookings). Well it's almost one month from the date of supposed flight now, and my account is not yet funded. After few days they will be officially in delay. I wanted to book another flight but i have no credit for that! Many phone operators told me different things in the same day. They promised that within one month, one week, or one said even 1 day, the account would have shown my credit, and this was weeks ago but so far nothing. Still hoping to see my money back somehow.

✅ Trip Verified | Try to avoid this airline at all costs. They will delay or cancel your flight with a 99% probability. On top of that, you can not communicate with them. They provide a chat bot that has zero answers, and when you ask for a human agent, there is nobody available ever. (I waited two times, the first for 4hours and the second for 5 hours, and still no human agent was available). Your other option is premium Tel number at 1 point something euro per minute!!! These people are trying to overcharge you with premium chat line charges EVEN FOR THEIR DELAYS. My flight was delayed by 24 hours, then by an additional 4, with zero support. Ground stuff are rude and insulting. Yes, the tickets are cheap. But you will end up paying for hotel stays, meals etc, as well as missing out on your holidays. So overall value for money is truly bad. Seats are good as the plane is new. Staff on the plane are tired and inattentive. Overall experience is horrible

Not Verified | I will never fly with this airline again! Their customer service is appalling. Even though we paid for seats with extra leg room we were reallocated seats when we arrived as they said we could not have the pre-booked seats because they were exit seats and one of us was arthritic. Put right to the back of the plane where we had a stewardess who spent most of her time sitting down texting on her phone and doing her expenses. The steward was more interested in eating a Snickers bar than doing anything else. So really cramped and painful flight and to cap it all the airline is making it impossible to communicate with anyone or thing to get a refund for the seats we paid for. This airline doesn’t our business and hopefully won’t be in business themselves for much longer. Buyer beware!

Not Verified | Landed in a completely different country. Latvia instead of Lithuania, offered only a replacement bus then all staff disappeared and the bus took 3 hours to arrive to take us another 3 hours to Vilnius. The whole experience was a complete nightmare and the staff were rude through out it, will never travel with them ever again.

✅ Trip Verified | Wizz Air canceled my flight few hours before departure, leaving me without alternative options, without customer support as they can not be reached through any channels. On top of that I had to purchase ticket 3 times more expensive to get to my destination and wait 30 days for a refund. They are a nightmare company. Stay away!

Not Verified | My flight was cancelled by the carrier. I tried to get money back, but none of the links on their website function. They simply made another reservation for the same flight, a bit cheaper and reimbursed me for the difference (10% of the original price), and closed the case?? There is no way to contact them, and they even charge you for calling their customer service and outrageously high rate (and let you wait until giving up). From where I'm sitting this is nothing but an organized crime covered by terrible service. No authority seems to care enough to check this company but I wholeheartedly hope they are at least safe to fly with and not as nearly as bad as with serving customers. By the way, one star is minimum, but I'd rather opt for - (minus) 10

✅ Trip Verified | Let myself be tricked into flying Wizz due to their attractive prices (at first glance) and limited air traffic options between Stockholm and Budapest. What a mistake… Terrible from start to finish. A flight that was supposed to leave BUD at 7:00 was delayed to 8, then to 9. Information provided was minimal and conflicting with the text messages we received. The plane that ended up taking us to Stockholm had been standing on the ground in BUD since 1am that night, so why we were delayed in the first place remains a mystery. Beyond the delay, another reason for me never to use Wizz again is their appalling additional charges. If you think Ryanair and EasyJet are bad, just consider the fact that Wizz makes you pay for sitting together with your travel companions on the same booking. A romantic trip for two? Don’t take Wizz, because you’ll end up spending your flight time on opposite ends of the plane unless you pay. Absolutely disgusting, never flying this horrid airline again. They seem to maximise their delays to the limits of when compensation is due and do everything in their power to squeeze money out of their customers whilst providing the lowest levels of service possible. Please avoid if you can, they don’t deserve your money.

✅ Trip Verified | We flew to Madeira on 9 September our flight was delayed more than 90 minutes, now we are returning and our flight is delayed just short of 4 hours. The airline compensates you with a whole €4 for food and drinks, you cannot even buy a sandwich with that amount of money. Absolutely disgusting we now sit 7 hours in the airport waiting for our flight. Disgusting and not even a message on our app or email with regards to the delay. If I could give a minus rating I would. When we land in London how do we get transport it is going to cost us £150 to get a taxi from the airport to home. But not a word from the airline.

✅ Trip Verified | Will never book a flight with Wizz Air. They cancel flight last minute, than you have to rebook a very expensive flight to get back home, all your plans are messed up and money wasted. And good luck with the refund!