"will never fly Wizz Air again"
D Stein (United States)
✅ Trip Verified | Never again Wizz Air! The airline knew we had a 2.5 hour delay but boarded our flight on time. We then sat on the tarmac in Budapest for 2.5 hours while we waited for the expected delay to pass (all flights to London Gatwick were delayed due to weather or other issues on there end). During the 2.5 hours of sitting on the tarmac, we were right outside of the terminal? I won't even go into the boarding process and their lack of use of the jetway, when the plane was parked right next to the jetway! I will never fly Wizz Air again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Budapest to Gatwick |
Date Flown | August 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"the planes both ways were FILTHY"
D Stothert (United Kingdom)
Not Verified | Cardiff to Alicante. The airline was on time there and back. That's the good part. The bad part is the planes both ways were FILTHY. The floors were covered in trash and the seat trays had dried food on them. Thank goodness I had wet wipes on me to clean the tray and surrounded area. The worst part was the toilet. It wasn't that they weren't tidy and restocked but the actual toilet themselves looked like they has not been cleaned for ages. I would not choose to fly with them again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Cardiff to Alicante |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I would never use this airline again"
K Johal (United Kingdom)
Not Verified | Terrible airline. I would not even give this headline one star. Our flight from Austria to Gatwick Airport cancelled at the last minute. There was no one to let us know what we need to do next. We were with our 2 young kids. And we ended up paying £2230.00 to book another flight with British Airways to come back. Wizz airline is the worst airline with terrible customer service. I would never use this airline again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Austria to Gatwick |
Date Flown | August 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Poor customer service"
Kamalpreet Johal (United Kingdom)
✅ Trip Verified | Vienna to Gatwick. Wizz Air - hate this name. Terrible airline. Flight cancelled after luggage was checked in and without any notification. Poor customer service. Rebooked flight and paid again. Please do not book with this airline.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Vienna to Gatwick |
Date Flown | August 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"personnel was very insulting"
S Valdaire (France)
✅ Trip Verified | Very bad airline. Only one person to manage luggage for the entire flight. Came 3 hours in advance. Was still on the line waiting for luggage to be uploaded 30 minutes after departure. They canceled my boarding just after I put the luggage, the flight went of with my luggage. Denied boarding even if I did everything to go to the boarding gate as fast as possible. The personnel was very insulting. No support from Wizz Air. No one was responding in their call centers (1 euro per minute of call). I had to book another flight through SWISS last minute. Waiting for reimbursement.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris to Warsaw |
Date Flown | August 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"impossible to communicate with Wizz Air"
P Taleneva (Canada)
✅ Trip Verified | It is impossible to communicate with Wizz Air. Call centers rates are very high, online agents are always buzzy, the chatbot can't handle specific questions and internet complaint forms are not functioning. I want to inquire about the status of a refund that I haven't received, but is not possible
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sofia to Paris |
Date Flown | August 2022 |
Value For Money | 12345 |
Recommended | no |
"left us stranded without any info or help"
A Marsha (Norway)
✅ Trip Verified | My journey as a family of 2 adults and 2 children was to travel from Bergen to Tenerife through Wizzair and LOT airlines in this sequence. As I didn’t find any available direct flights to Tenerife by the time of booking the tickets in April 2022. First, I booked a flight for 4 passengers from Bergen to Gdansk with WizzAi, which is canceled by Wizzair after the planned departure time). I have booked one night in a hotel in Gdansk on 25/06/2022. Bought 4 tickets for the whole family with LOT Airlines from Gdansk to Warsaw in order to take another aircraft to Tenerife. Booked another 4 tickets from Warsaw to Tenerife through Wizz Air at the end. On the planned day we went to Bergen Airport. The departure time was at 14.05. We received a sms from Wizz Air the flight is delayed and the estimated departure will be: 14.40, then another sms at 14.27 that the flight was delayed again and the new departure will be at 16.00, then another sms about a new delay to 16.30. At 14.47 they sent sms that the flight was canceled without mentioning the reason for cancellation. No one from WizzAir was in the airport to inform us what to do and no one called us. We went home with our kids again and tried to contact Wizz Air. After 45 minutes waiting over the phone with a paid phone call, they said that there are no other available flights, and we must send them a claim form to get a refund. I tried on my own to find another solution, and I found a flight at 22.40 to travel to another city in Poland (Katowice) where I could rent a car and drive 4 hours to Warsaw in order to catch the flight from Warsaw to Tenerife on the second day. I called them again to rebook this flight, and they assured me that everything is OK. I got the same confirmation number, I rented a car and paid online from Katowice Airport to drive with my family over the night to Warsaw as we did not find a hotel to accommodate us. We went to Bergen Airport again with our kids. The new boarding was at 22.40 on Saturday 25/06/2022, but they told us that the flight was delayed and then was also canceled without giving any reason. No one from Wizz Air was in the airport, the same as for the first time. Just those from Bergen airport gave us a paper stating our rights and they said that Wizzair will contact us, but no one has contacted us. I called WizzAir again. They couldn't find any other alternative flights, and asked me to send them a claim to get a refund and any other expense that I lost due to the two cancellations. I received a SMS at 06.00 am that the flight was canceled. (7 hours after the scheduled departure time). As a result of that , we could not travel to Poland and we missed the hotel accommodation, the flight from Gdansk to Warsaw, the car rental fee in Katowice and on top of that we missed the flight from Warsaw to Tenerife. I searched again and again and I found another route with another airline and of course the price was doubled. The original price was around 9000 Norwegian krone. The only available tickets that I found cost over 20000 NOK. I had to book it. WizzAir left us stranded without any info or help.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bergen to Gdansk |
Date Flown | June 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the worst airline ever"
F Nayel (United Arab Emirates)
✅ Trip Verified | This is the worst airline ever. They cancelled the flight and informed us during check in, they don't have a solution, many of their flights got cancelled, their customer service seem to not like it that you called to complain even. They are not reliable and a joke, I filed for a full refund and don't even know if I will get it or not, they said they will send a confirmation email and didn’t. I drove from Dubai to Abu Dhabi to fly with them and this is how it ended, imagine if u have children or seniors with you.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Abu Dubai to Amman |
Date Flown | August 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Terrible customer service"
T Latze (Hungary)
✅ Trip Verified | Cancelled my flight one hour before flight, and no response in email either on phone. Terrible customer service, and no refund. Never will fly again with this company.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Budapest to Rome Fiumicino |
Date Flown | June 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I am forever grateful"
Nada Todic (Italy)
✅ Trip Verified | The staff at the Belgrade airport is incredibly helpful and kind. Three young men went above and beyond to help me find my lost luggage before it was time for me to board my wizz air flight. Another airline lost my luggage and these guys did so much research and called many different departments and walked across the airport through construction and hot weather to help me resolve this incredibly stressful situation. I am forever grateful.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Belgrade to Rome |
Date Flown | August 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |