WestJet Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 377 reviews
5/10
3 star Skytrax Rating
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2/10

"check-in last evening was dismal"

(United States)

New York JFK to Calgary with WestJet. I remember the days when WestJet was the most "cheerful" and customer service based airline. My experience at check-in last evening was dismal. Staff appeared detached, disinterested and arrogant. When a complication came up there was eye rolling and sighs. I long for the days when WestJet customer service was a joy. Not so much any more.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteJFK to YYC
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"seats and legroom not a problem"

(United States)

Verified Review | WestJet Airlines was half the price of British Airways or Virgin. I thought the seats were wider and had more legroom than United Airlines so even though I am taller than the average woman seats and legroom were not a problem. I didn't find the planes old and thought they were fine. You can charge your electronic devices at your seat but only via USB not a regular plug so my particular wall charger could not work. That's Ok. There are not the complimentary food and drink/blanket normally found on international flight but I was saving $900 paying only half of the usual $1600-1800 transcontinental Summer flight that I would pay on another airline so for that I can buy my drinks inflight or take my own food. We had an element of "the entertainer" in the cabin voiceover (a la Southwest) which was fun.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLHR to SFO via YVR
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"delays several times a week on this route"

(United Kingdom)

Verified Review | Vancouver to London Gatwick with WestJet. Our flight was cancelled at 3hrs notice and the substitute flight the next day was delayed 2 hours for maintenance on the wings. Our outbound flight was also delayed 2 hours. WestJet's own tracker shows delays of 1 to 2 hours several times a week on this route.
AircraftBoeing 767
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteYVR to LGW
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"WestJet value below competitors"

(Canada)

Victoria to Ottawa with WestJet. Baggage policies these days are bad, but WestJet has taken it to a new level. Besides having to pay for my first checked bag, I needed to pay an additional $100 (25+75) for a second oversized bag. Taking into account this will also be required on the return flight, WestJet value is far below that of competitors. On top of the exorbitant price, the baggage drop employee did not know the dimensions of an oversized bag or how to measure it. Last time flying WestJet.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteYYJ to YOW
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"terrible experience all around"

(Canada)

Verified Review | A terrible experience all around with Westjet to Gatwick, and will fly Air Canada next time as it provides more gratis services and more reliable entertainment that works for the whole flight. For our flight there we had no entertainment and the flight home it was off and on. As far as food goes we each paid 15$ for a pre-order meal, and the portions in comparison the the free ones Air Canada or Lufthansa serves. It also came to us 4 hrs into our overnight flight, when at that point we just wanted to sleep. The overhead lights were off for maybe an hour, so sleeping on the overnight flight was practically impossible anyway. Flight attendants barely came around with water on the flight there and everybody was so parched people were asking for two glasses unsure of when the next time they would come by. You have to pay for your first checked bag even though it is an international flight which makes boarding a nightmare for all of the oversized carry ons. The booze is not free on this international flight so don't even think you'll get relief from that.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteYVR to LGW via YYC
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"won't be using it again"

(Canada)

Verified Review | Gatwick to Prince George via Vancouver. I was excited about the new WestJet Gatwick service but this was such a disappointment. Aside from being in an old airplane, with poor legroom and no inflight entertainment this was the most disorganized flight I have been on. We were over an hour late leaving Gatwick with no explanation. The holding area after our boarding passes got checked was too small for the amount of people waiting in there and the way they chose to board the plane was nonsensical as you couldn't get through all the people crammed into the tiny area. Once we did get on the airplane it became even more disorganized. There wasn't a set meal time (for our paid meals from a cart - no menus in the seat back pockets either so that was inconvenient and a waste of time as they had to hand each person a menu once the cart reached them and wait for them to make a selection) people were reclined while others were eating (taking up what little space you get) and I've never seen more people stand up to use the washroom while the flight attendants were in the aisle. I recommend that you bring your own food on board (they sell food on the flight but it was not good), bring your own pillow + blanket (not offered) and charge your devices and make sure you have an additional power source. I don't know why they expect you to watch content on your own device yet fail to provide USB ports or charging outlets. Download movies/tv shows before the flight in case the westjet app fails and stops working for you like it did for me). I had to run through the Vancouver airport to make my connecting westjet flight. Wen I expressed concern over my baggage making my connecting flight to the gate agent she spoke to me in the most condecending way. This airline is well liked in Canada but I won't be using it again.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLGW to YXS via YVR
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"a very old aircraft"

(United Kingdom)

Verified Review | Flew from Winnipeg to London Gatwick. Very disappointed after a very good outbound flight (albeit leaving Gatwick 2 hours late) to find out at the bag drop that our return flight was being operated by Omni Air International that WestJet had chartered as the scheduled aircraft needed maintenance. This was not communicated to us in advance. Although the cabin crew were friendly and the meal we had pre-ordered arrived as planned, it was a very old aircraft with limited in-flight entertainment and slow service - I'm not sure everyone was offered a complimentary tea/coffee or soft drink, only those who had pre-ordered or purchased food on board. Even with the low/cost budget airline annoyance factor of having to pay extra for everything, these new routes from Gatwick could be a real winner for them, but from reading other reviews it seems they really seem to be struggling to get flights away on time, having to substitute aircraft after only a month of operation and it's not taking much for the whole experience to fall apart.
AircraftBoeing 767
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteYWG to LGW
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"ground service appalling"

(United Kingdom)

London Gatwick to Maui via Vancouver - my first and last experience with WestJet. Delayed at Gatwick for 2 hours and no reason given. Then 2 hours sat on the tarmac while fixing a mechanical problem. You have to buy food on board. Arrival into Vancouver late due to delays, bags missing and consequently missed our connecting flight. Lack of information as what to do next. Stranded in departures, eventually located WestJet agent and had to stay the night in Vancouver then fly early morning to Seattle to finally get a connecting flight to Maui with Alaska Airlines. We have now missed the first day of holiday. Bags found 2 days later thanks to Alaska but we had to chase them by keeping going back to the airport. Never were we contacted by WestJet. Flight home was also cancelled from Vancouver - again no explanation from WestJet. 5 Hour delay before getting on a BA flight landing into Heathrow when we had started our journey from Gatwick. Again no customer service. Be warned do not fly with WestJet unless you like to spend long hours in the airport and you are not that worried about getting to your destination. Ground service appalling.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLGW to OGG via YVR
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"delay not communicated"

(Canada)

Verified Review | London Gatwick to Calgary with WestJet. 3 hour delay leaving Gatwick that was not communicated. Route was flown with an ancient Boeing 767 supplied by Omni Air. No WiFi, poor seats and tvs. The only thing that reminded us it was a WestJet flight was that we still had to pay for food on our 9 hour flight
AircraftBoeing 767
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLGW to YYC
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"very limited service"

(Australia)

Run of the mill experience code share with Qantas - Sydney - Los Angeles - Calgary in economy with final leg with Westjet. Haven't flown or heard of Westjet previous to this trip. Short international flight LA-Calgary on 737, aircraft not full with a number of vacant seats. Slightly late departure at LA - unsure of reason, possibly just heavy traffic. Uneventful smooth trip over 3 hours more like a domestic flight in Australia, with basic plane, no on board entertainment, very limited service - drinks/juice, no food offered. Considering this is an international flight I've had food service in Europe for < 1 1/2hr flights. Crew were polite and friendly enough. Overall - okay experience with not too many negatives - although would not like to travel much further with this aircraft. (seat/entertainment lacking). Would use again for short haul flights.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLAX to YYC
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes