WestJet Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 283 reviews
5/10
3 star Skytrax Rating
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1/10

"remember why I don't fly Westjet"

(Canada)

Verified Review | Edmonton to Kelowna. I remember why I don't fly Westjet. We got to the de-icing station, fully de-iced, then got told we needed to go back to the gate because of a "latch" that was left opened. Another Westjet incompetence. 1hr late Departing, still stuck on the Tarmac waiting. I have upcoming flights with Westjet that I'm changing I just don't feel safe with this airline. Westjet's motto "We're not happy until you're not happy".
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteEdmonton to Kelowna
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"were refused entry on the plane"

(Canada)

Verified Review | Edmonton to Calgary. We got into the plane for our departure in Edmonton at 7:15am but didn’t take off until 8:30am. We, like most of the passengers onboard, had connecting flights that were within a short time frame from our landing time. Once we landed at 9:05am, we were stuck in the plane for 30 extra minutes as they couldn’t get the plane door open. The flight attendants first told us that we would all make our flights as the planes will be held for us. False promises. Our connecting flights last boarding call was at 9:05am. After racing to terminal A22, we were refused entry on the plane and the vessel remained there. After 30 more minutes of rearranging flights and mass confusion, the flight we “missed” was still sitting there.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteEdmonton to Calgary
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"you get what you pay for"

(United States)

Verified Review | Flew Toronto to Tampa. Westjet is a budget airline and you get what you pay for, although relative to their service it is an expensive ticket. Their website can be difficult to use and customer service is very poor. Airline seats in economy are very narrow and uncomfortable.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteToronto to Tampa
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"was disgusted with the service"

(Canada)

Verified Review | My husband & I flew from Calgary to Ottawa, (flight #610) Ottawa to St. John's, NFLD, (flight # 24) on Sept 27th, ST. John's to Halifax, on Oct 3rd (flight # 3423) and Halifax to Calgary on Oct 18th on Westjet (flight # 229) ,in the PLUS section of the aircraft. We had friends who flew Calgary to Toronto, Toronto to St John's on Sept 27th, the other 2 flights were on the same aircraft the we flew on, but they flew in economy all the way. My husband & I paid $3847.12 for that privilege, and our friends paid just over &1700.00 for the both of them. I knew that we would be paying substantially more for the PLUS seats, and therefore I expected to receive a bit more than the economy ticket allows. What we received was the exact same food in the exact same boxes that the they did, only they had to pay $7.50 for their sandwich and we didn't. We were offered a cheese tray on one leg of the flight, the cost would have been $6.99 in economy, but in fact we didn't get the cheese tray we got the Lite-Bite, and that was $6.49 in economy. I am not sure why you would charge your "valued customers" $2100.00 more and then offer no perks to go with it. I was disgusted with the service and the exorbitant price that we paid for it. I do hope that Westjet learns a little bit about "First class, Business class, Priority" or whatever you want to call it, because right now the only thing first class about it is the price. A very upset "valued customer".
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteCalgary to St. John's via Ottawa
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"seats were small"

(Canada)

Verified Review | First off, they rescheduled my flight, twice. There was no room for a seat upgrade and the seats themselves were small. Our tv screens were smaller than my cell phone (iPhone 6s) and you had to swipe a credit card to even use them. It was very warm despite having both overhead fans on full blast, you couldn’t even feel the air unless you put your hand up to it. They ran out of storage space and we had people from the 7th row looking for space in the 20th. Will not fly with WestJet ever again.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteOttawa to Calgary
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"delayed numerous times"

(Canada)

Verified Review | Toronto to Vancouver return. Both flights with WestJet were delayed numerous times and on my return flight from Vancouver had delays and numerous gate changes. I had booked an aisle seat and with a change in aircraft no effort was made to accommodate an aisle again. It was a difficult trip on both ends and I found the airline to be extremely disorganized. I used to enjoy flying WestJet but will avoid this airline when possible in future.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVancouver to Toronto
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"30" pitch was tolerable"

(United States)

Verified Review | Fredericton to Toronto. Flew three legs over a few days in early October. All flights boarded early and left on time. The Q-400 is a turbo prop and was a bit noisy but not too bad. 30" pitch was tolerable but less so when people in front of me reclined their seats. Don't understand why airlines allow seat recline in such tight space. Crews were generally okay - most of the flight attendants (two per flight) were pleasant, though one was super nice and one was rather cranky - both on the same flight oddly enough. Plane was a little worn and not as clean as it should be but better than some of my recent flights on US legacy carriers. Water was not available in the restroom the two times I used it. Unfortunately I discovered this after I put soap on my hands on the first flight.
AircraftQ-400
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteFredericton to Toronto
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Service was poor"

(Canada)

Verified Review | We flew WestJet Encore from Edmonton to Kelowna and back three days later. We were disappointed to find such a small turbo prop plane. Paying the full premium fare for WestJet Plus our seats weren't any different, still two side by side, possibly a little more leg room that's all. Service was poor could only get one drink the entire flight. Realizing it is only an hour flight but plenty of time for two drinks.
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteEdmonton to Kelowna
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"cabin crew were friendly and attentive"

(Austria)

Verified Review | Boarding at YVR started early, we left a couple of minutes before our scheduled departure time. Pilots were informative, cabin crew were friendly and attentive. What really surprised me was the great legroom on this aircraft, even though it was only a short flight. Got free soft drinks, snacks had to be paid for. Windy conditions during the approach into SFO were handled very well by the pilots. All in all a very good experience and definitely one of the nicer airlines I've flown with. Would recommend!
AircraftBoeing 737-700
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVancouver to San Francisco
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"no in flight access to entertainment "

(Canada)

Verified Review | Vancouver to Gatwick via Toronto. We were surprised to find out that there was no in flight access to any entertainment like movies, tv or music - nothing! The only thing available was a tablet that you of course have to pay for. Even if you bring your own tablet you cannot access any programs. Another dissapointment was the non alcoholic beverage service on board. We asked for a glass of milk and were offered 2 coffee creamers. When I asked for ginger ale I was offered 3/4 of a small plastic cup, not even a can. I am assuming that they serve one can to 3 customers! When you pay for a domestic flight almost as much as one would pay to fly to Europe (where they offer 3 meals and free entertainment ) you'd expect better service. When we landed in Toronto and checked the board for our connecting flight to Gatwick we found out that our flight was being delayed by 43 minutes and ended up to be 2 hours! (after midnight).
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteVancouver to Gatwick via Toronto
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no