✅ Trip Verified
| Do not fly WestJet during the winter months! They cancel flights despite all other airlines flying the same route being in operation. The problem was that it was "too cold" despite temperatures being consistent for the whole week (and they did not cancel all of their flights that week, so not sure the problem or why the short notice to cancel or adjust to temperatures). It seems like there is little to no organization for their flights. When they did cancel (we were notified an hour before we were supposed to board) we found out through the airport security, we did not receive any e-mail notification or anything. Then, they couldn't even organize us getting a hotel. We had to taxi back to where we were staying, and couldn't get reimbursed for it because it was too far away to be covered. It took over 2 hours to get rebooked on a flight, that was also delayed the next day. All flights taken by WestJet during this trip were delayed by at least 3 hours or cancelled, meanwhile other airlines we took before transfers were punctual. We also got a significant increase in costs for extended airport parking plus taxi and accomodation costs that are support to be looked at by WestJet. Not to mention being away from work for an extra day, for what seemed not to be a weather issue at all, more so just an unorganized airline. We have not heard from them yet, nor do we expect to at this point. Terrible service, terrible reliability. It may be different in the summer months, but if it is below 0 C fly with someone else. If saving a few bucks is worth sitting in an airport and being out of pocket because of cancellations then fly Westjet, otherwise go with someone else. I know we will next time.