WestJet Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 269 reviews
5/10
3 star Skytrax Rating
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2/10

"seats were small"

(Canada)

Verified Review | First off, they rescheduled my flight, twice. There was no room for a seat upgrade and the seats themselves were small. Our tv screens were smaller than my cell phone (iPhone 6s) and you had to swipe a credit card to even use them. It was very warm despite having both overhead fans on full blast, you couldn’t even feel the air unless you put your hand up to it. They ran out of storage space and we had people from the 7th row looking for space in the 20th. Will not fly with WestJet ever again.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteOttawa to Calgary
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"delayed numerous times"

(Canada)

Verified Review | Toronto to Vancouver return. Both flights with WestJet were delayed numerous times and on my return flight from Vancouver had delays and numerous gate changes. I had booked an aisle seat and with a change in aircraft no effort was made to accommodate an aisle again. It was a difficult trip on both ends and I found the airline to be extremely disorganized. I used to enjoy flying WestJet but will avoid this airline when possible in future.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVancouver to Toronto
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"30" pitch was tolerable"

(United States)

Verified Review | Fredericton to Toronto. Flew three legs over a few days in early October. All flights boarded early and left on time. The Q-400 is a turbo prop and was a bit noisy but not too bad. 30" pitch was tolerable but less so when people in front of me reclined their seats. Don't understand why airlines allow seat recline in such tight space. Crews were generally okay - most of the flight attendants (two per flight) were pleasant, though one was super nice and one was rather cranky - both on the same flight oddly enough. Plane was a little worn and not as clean as it should be but better than some of my recent flights on US legacy carriers. Water was not available in the restroom the two times I used it. Unfortunately I discovered this after I put soap on my hands on the first flight.
AircraftQ-400
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteFredericton to Toronto
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Service was poor"

(Canada)

Verified Review | We flew WestJet Encore from Edmonton to Kelowna and back three days later. We were disappointed to find such a small turbo prop plane. Paying the full premium fare for WestJet Plus our seats weren't any different, still two side by side, possibly a little more leg room that's all. Service was poor could only get one drink the entire flight. Realizing it is only an hour flight but plenty of time for two drinks.
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteEdmonton to Kelowna
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"cabin crew were friendly and attentive"

(Austria)

Verified Review | Boarding at YVR started early, we left a couple of minutes before our scheduled departure time. Pilots were informative, cabin crew were friendly and attentive. What really surprised me was the great legroom on this aircraft, even though it was only a short flight. Got free soft drinks, snacks had to be paid for. Windy conditions during the approach into SFO were handled very well by the pilots. All in all a very good experience and definitely one of the nicer airlines I've flown with. Would recommend!
AircraftBoeing 737-700
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVancouver to San Francisco
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"no in flight access to entertainment "

(Canada)

Verified Review | Vancouver to Gatwick via Toronto. We were surprised to find out that there was no in flight access to any entertainment like movies, tv or music - nothing! The only thing available was a tablet that you of course have to pay for. Even if you bring your own tablet you cannot access any programs. Another dissapointment was the non alcoholic beverage service on board. We asked for a glass of milk and were offered 2 coffee creamers. When I asked for ginger ale I was offered 3/4 of a small plastic cup, not even a can. I am assuming that they serve one can to 3 customers! When you pay for a domestic flight almost as much as one would pay to fly to Europe (where they offer 3 meals and free entertainment ) you'd expect better service. When we landed in Toronto and checked the board for our connecting flight to Gatwick we found out that our flight was being delayed by 43 minutes and ended up to be 2 hours! (after midnight).
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteVancouver to Gatwick via Toronto
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"helpful ticket agents"

(Canada)

Verified Review | The best strong coffee of all airlines. Seems trivial but for morning flights it matters to many. I travel for work, don't change your coffee. Quick organized boarding of flights however I'm not a big person and seats were not very big and with a person beside me felt confined and squished. Helpful ticket agents when checking in. It's not assumed that we all know how or that we want to use the e-check in or print at home
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteGrande Prairie to Regina via Edmonton
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very reliable airline"

(Canada)

Verified Review | WestJet is a very reliable airline, with flights mostly on time. This particular flight was a short hop, but it was as pleasant as always. The only critique I have is that connections at YVR are a hassle. I had to pick up the bag coming from an international flight and walk all the way to the check in counter in the second floor to leave the bag. In most large airports, this happens right after customs.
AircraftQ400
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteVancouver to Victoria
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"all meals were already sold"

(Canada)

Verified Review | Kelowna to Toronto. Only snacks were available for purchase, no meals, (I had not prebooked a meal, but didn't know this would prevent me from buying one on the aircraft.). I was told that all meals were already sold, however, I was seated in the 7th row and no one within eye sight was offered food for purchase. This was my return flight, I was very annoyed because they used a different excuse for not serving food on my original flight on Sept 19th from Toronto to Vancouver by only offering beverage service and then when we asked about food service they said it had been combined with the original coffee service and we had missed out. I was in the 5th row and the only people who I saw receiving food were the "plus" group, no food cart was ever visible. I am very disappointed that they don't let clients know so that we could make other food arrangements prior to boarding the plane. I am also disappointed that this is clearly an airline decision and they pass it off as though the passengers are somehow to blame for missing out. It's fine not to serve food - but make it clear that you can not buy it on the plane. Also, for the record, these flights were each approximately 4 hrs long. The seats were fine, the staff were good, the flight was pleasant, but this issue needs to be addressed. If only limited food items or no food items will be available for sale during a flight, make this information clear to the passengers. Give us the option of having a meal on the flight by purchasing it before boarding the aircraft.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteKelowna to Toronto
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"So disappointed"

(Canada)

Verified Review | Full plane on a Friday night returning to Edmonton to Las Vegas. Wife and I seated near the back. Wife takes window seat leaving me in middle with a very large woman who arrived ahead of us. To not be rude I tried to squeeze in and had 1/2 a seat. She struggled to do up seatbelt with extender attached. I was pushed to front of seat for the 3 hour flight. I tried to make the best of it and be polite but when I tried to ask Westjet for some kind of help or partial refund since I was only able to use part of the seat, they wrote back and said that they would never try and intervene to help a passenger since we may have been "together" and it would be rude. She was on the plane when my wife and I arrived! We never shared a single word! I couldnt even see her since I was forced to sit forward and sideways to accommodate her. But we were forced to sweat on each other from shoulder to ankle for the entire flight. I know it was full flight but all I wanted was some kind of acknowledgement from westjet and they basically said it's not their problem. So next time I am forced to fly with them and have such a large seat mate I will take their advice and deal with it on my own. So disappointed.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLas Vegas to Edmonton
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no