WestJet Airlines

Sitting in airport at this moment flight from Honolulu was late. Fine but flight plan allowed for time to be made up and arrived with time to connect onto original flight. Nope not an option. Even though they knew that anyone connecting to spots like Saskatoon would have to sit all day and not arrive home until 9pm - no attempt to hold the plane for the 5 mins it would of taken to get on that flight. These are being offered as flights for holidays and its not reasonable for you to start a flight at 7.30 pm (3 hours prior) and not get home for 26.5 hours later. I would of assumed that arrangements would of been made to make sure passengers could get connections.

Family of four - we got 'bumped' off of a flight from Toronto to Winnipeg. Staff made us walk back and forth through terminal for 4 hours directing us to the wrong counters and hotel shuttle pick-up points. We have 2 small children and 4 large pieces of luggage - no offer to help. The lack of customer service was disgusting. Staff have poor attitudes and no compassion for customers at all. Never again!

February 18th en-route to Cuba from Halifax via Toronto. Our flight was cancelled due to weather. However staff were very helpful at the customer service desk who arranged a later flight to Toronto along with food vouchers and hotel voucher. We ran into the same problem on our return flight on Feb 28th. Again the staff in Toronto were very helpful arranging for hotel and food vouchers again.

Travelled half way around the world only to find WestJet cancelled a critical flight leg. This is the fourth mess up by WJ in the last 4 months. Sure wish we had a choice of airlines in Canada.

WS399 from Winnipeg to Calgary on February 25th. Ground staff at Winnipeg friendly and very efficient. Flight departed on-time. Cabin crew and flight deck made this trip a good one. Arrived on time. Will certainly fly with them again.

Well we had a pretty unpleasant week trying to get home from Halifax. We were scheduled to get home dinner time in St Johns NL on Friday Feb 22. Our flight in the morning got canceled and we were rebooked on the 21.40 flight. After spending 9 hours in Halifax airport our second flight for the day got canceled and we were put up in a hotel in Dartmouth. Booked on a flight at 21.40 on Saturday night and my girlfriend was booked on a flight at 10.50 Sunday . We spent most of Friday night on the phone trying to get us on the same flight for Saturday night. Managed to get both of us on the same flight for Saturday night finally got on our flight at 22.30. Mid flight the pilot said we were going to have to redirect to Deer Lake NL due to the runway not being ready for us in St Johns. Landed in Deer Lake and after spending an hour on the plane we were put up in the holiday inn. Got up at 6.30 Sunday morning and went back to the airport to get a rental car to drive to St Johns. We couldn't take the chance that we wouldn't make it home that day via plane.