WestJet Airlines

Not Verified | 5 yr old boy off leash in the Premium cabin spent 5 hours and 55min screaming, running, throwing toys, and crawling under seats disrupting passengers who spent thousands of dollars to fly in PLUS. As a ten year westjet Platinum status customer I was told by WestJet that they would do nothing to compensate us for our experience. Even thought the attendant on the flight urged us to communicate our experience with the company in hopes they would do something. I was also told that, even though my wife and I had flown 18x on WestJet in 2023, that my spend had not reached the qualifying for the year (somehow) and that our status would now be switched to the lowest tier. Former WestJet loyal customer, now switching airlines due to poor customer service and no attempt to retain business.

✅ Trip Verified | The flight of Jan 13th, WS1532 was cancelled due to cold weather. 58 hours later Westjet has not sent email to reschedule, we called WJ without answer after more than 2 hours waiting. We went to Westjet counter in YEG Airport, the manager could not arrange substituted flight though WS still advertise high priced same rout flight in the next couple of days. As long term frequent flyer for WJ and many other airline, service of WestJet has deteriorated.

✅ Trip Verified | WestJet in Edmonton delayed the flight 3 times in the row, and in the end, at 3AM just canceled the flight completely. They left all the people with zero support. Not covering any costs (hotel, food, taxi...). Outside is really cold tonight and lots of people with no winter clothes (going for a vacation) are not allowed even to stay upstairs, where they can buy a cup of hot coffee. Soonest available reschedule they proposed after two days. What to do in the airport for more than 2 days with no food, hotel? WestJet representative, just said nothing we can help with. All other flights are operating normaly during cold weather. Avoid West Jet, junk company, they do not care about their customers at all.

Not Verified | Terrible, I flew with this airline couple of times in the past six months they are always always late! The staff doesn't really care about you. I can't believe that they are still on the market.

✅ Trip Verified | Check in / boarding agents super RUDE after flight being delayed 63 minutes. Worse experience starting the new year after having a great holidays. WestJet has zero customer service.

Not Verified | I’ve flown business and economy equal amounts but her service surpassed my other experiences. The plane was normal, this was a 4.5 hour flight so business was 2 seats rather than the usual 3 for these aircrafts. The stewardess on our flight was so kind and so good at her job. There was a medical emergency and she kept her calm and dealt with it well. She was very attentive, she made sure that I felt comfortable about others eating nuts around me (my allergy isn’t airborne so I was fine). I was last to eat and I didn’t get to choose my meal but she brought me several snacks free of charge. Overall great service!

✅ Trip Verified |   I was extremely disappointed after calling Westjet customer service after my flight was cancelled by Westjet on Dec 28th, 2023 to get additional modifications done to my ticket. The customer service agent was unable to provide me with an option to pay for modified seat or change flight option. I literally had to thank him for "not helping me". At this point in time, I don't see any difference at all in service or quality with any of the discount carriers in Canada. I hope Porter will challenge Westjet to be better.

Not Verified | On December 14th my husband and I had flights booked from Victoria to Edmonton, returning on the 18th. This was meant to be an early Christmas with our families. The weekend before we were set to leave we got a call that one of my husband's cousins passed away unexpectedly in his sleep. His funeral was set to be held on the 13th, and so we contacted WestJet and Expedia (whom we booked the flights through) to try to change our flight to the 12th so we could attend. Unfortunately because of the specific package we purchased nothing was able to be done, so we purchased new one-way tickets for another $500 per person leaving on the 12th and planned to still fly home on our original return flight on the 18th. However, because we did not board our original departing flight on the 14th (we were already in Edmonton at that point), the WestJet system automatically cancelled our return flights on the 18th. We were forced to purchase new tickets on the same flight back to Victoria for twice as much as we had originally spent (another $500 per person). Because we booked through Expedia, WestJet is refusing to acknowledge their fault and claims there is nothing they can do, suggesting it was my fault that I had not familiarized myself with the proper protocol prior to booking a new fight, even though I had spoken to multiple people on the phone about trying to change my original flight where no one advised me to consider what might happen with my return flight on the 18th should I no-show on the 14th. Likewise, because the policy is with WestJet, Expedia also refuses to do anything. Instead of the system automatically cancelling the return flight it should give 24 hours notice of cancellation so that customers have a chance to call and inform the airline whether they will be on that flight or not rather than blatantly disregarding the fact that life happens and circumstances change. Terrible company.

✅ Trip Verified | Worst airline ever. All of their crew has an attitude problem. I have never seen any airline sharing pop can. I was traveling from Calgary to Vancouver and it felt like this airline is from third world country. So cheap even after asking a pop can crew denied and this happened on a two hour delayed flight. This is how they treat customers.

Not Verified | The worst airline I've ever experienced in my life. Booked a flight to Phoenix from Toronto with a connection in Calgary. The connecting flight was re scheduled since my initial flight was delayed due to uncontrollable reasons. Now I'm sitting in the airport without any accommodation for food or hotel. Garbage airline and garbage customer service, avoid at all costs.