Vueling Airlines

✅ Trip Verified | Milan to Amsterdam. The cabin was piping hot when we were about to take off. A/C clearly malfunctioning. Staff was extremely inattentive and did not seem to care about passengers who were trying to understand what was wrong. Seat pitch smallest I've seen on any European airline including Ryanair. I strongly discourage anyone from flying this airline.

✅ Trip Verified | Florence to Gatwick. Took off from Florence late. About 30 minutes into the flight, the plane was turning at angles back and forth. We were told to put seats up and tray tables away. We were not told where we were landing until I asked and a flight attendant said there was a problem with the door. We landed in Pisa and the crew said nothing and gave no additional information. We had to deboard the plain to refuel, then took off again to Gatwick. I received no compensation from the airline.

✅ Trip Verified | Barcelona to Copenhagen with A321. Aircraft ready on the tarmak and first bus with about 50% of passenger left from gate in good time. We had seats on row 6 so we were told to wait to next bus. After 20 minutes all passengers from first bus came back. No explanation from Vueling. After a while I succeed to get information they changed the aircraft from A321 to a A320. After a while we all passenger who got a seat were sitting in the plane 2.20 pm, a 1 hour delay. The pilot inform us that we lost the slot departure time and we had to wait for a while, probably one hour. We were waiting in the aircraft and exactly at 3.20 pm the pilot turn on the engines and informed the staff that we were going to leave! Arrived at CPH 6.10 pm, about 100 minutes late. I got information from a flight attendant during the flight who said our A321 had been taken to another destination. So when flying with Vueling even if your aircraft arrives in good time time to your departure airport, even if the aircraft is in good shape etc, it does not mean that you flight will depart in time.

✅ Trip Verified | Had a recent “disappointing” experience with Vueling Airlines. Our original flight from Dubrovnik to Rome on March 17th. The the initial flight was delayed due to bad weather and I accept this delay, however, after 5 hrs they cancelled the flight. They provided a €6 coupon during the delay and then placed us in a hotel. After contacting them, we were informed that we were on a flight the following day to Rome, via Barcelona, with a transit of 6hrs and arriving in Rome at midnight. It has to be noted that there was nothing offered by the airline. It should be noted here, that all public transport does not operate at this time, a taxi into the centre costs between €45-60. I felt that due to all the inconvenience, the compensation was not suffice. I approached the airline with my dissatisfaction in what were offered, as the whole weekend was was diminished to spending time in a airport! Only to have this message repeatedly sent back to me, "We are contacting you in response to your request. Following our resolution to your case in our previous e-mail, we proceeded to revise this case and have verified that our company has complied at all times with our Conditions of Carriage and the current European air travel regulation. Please note that we offered food vouchers and hotel to all affected passengers who requested it at the airport. Once again, we regret not being able to honor your request. We remain at your disposal for any other doubts or questions". To conclude, I feel that the delay/cancellation was not appropriately compensated and the attitude of the airline was very 'robotic and distant'!

✅ Trip Verified | I have never had a positive experience with Vueling but have refrained from writing a bad review until today. I usually avoid this airline at all costs as it is constantly late and the customer service is abysmal. The flight was 40 minutes late today despite it leaving at 8.30 in the morning. Once we landed in Barcelona, late, we had to wait on a bus on the tarmac for 20 more minutes because the plane didn’t have a gate. When I tried to make my connecting flight, which I needed to make today for personal and time sensitive family reasons (that I explained to the representatives), I was told that because the gate was closed I would not be allowed to board. This is especially deplorable because I flew on a Vueling flight, was only late because Vueling was late, and therefore wasn’t allowed to board my Vueling connecting flight even though it was still sitting at the gate for the next half hour. I will never ever fly this airline again.

✅ Trip Verified | Flew Vueling Airlines from Barcelona to London Luton. Worst airline I have ever experienced. Will never use again. Flights to and from Spain were delayed, majority of staff showed little care and were downright rude. On return to London, waited in three different check out lines, being sent all over the airport due to staff incompetence. When we were finally able to check in, we were told they had filled the plane and we would not get a seat. Again, zero care from staff, meet with only rudeness.

✅ Trip Verified | Birmingham to Barcelona. Not recommended if you’re wanting to fly with carryon only for quick exit. Staff let first passengers take too much stuff onboard then make later ones leave their legitimate carryon in the hold. That means you’ll have to wait at the carousel for your carryon to come round. Frustrating.

✅ Trip Verified | Paris CDG to Prague. Flight was operated from terminal 3, which give you feeling you are on some tiny airport not Charles de Gaule, but it's low cost airline so ok, boarding was done by bus (there are no jet bridges in terminal 3) and was on time as entire flight and smooth. My seat is not that thin, so sitting on it is ok, but there is no seat pocket, just place for magazines (so at least better than Ryanair), but leg room is terrible. Shortly after take off, there was possibility to buy food and drinks and selection was actually pretty good (even though they run out of club sandwich), but I ordered menu for 10 (11 with beer) and sandwich was heated and was good, it's true that Easyjet have it a bit cheaper, but I don't think that 1 Euro make big difference. There was no duty free (which I don't mind and I think its waste of time), instead crew collected garbage twice on this short flight. So positives were, on time, good crew and tasty food, negatives; terrible seat and thanks to this terrible seat I can't recommend this airline, especially not on flights longer than 1 and half hour (if you are over 160cm), only way to fly them is to book extra legroom which costs 15 - 20 Euros extra, which is ok, but there is only 12 of them.

✅ Trip Verified | Barcelona to Athens. This has been a 6 month ordeal. Vueling double checked and assured us our bags were on our flight and then proceeded to lose our bags in Greece, not even able to tell us which airport they were at. We kept every receipt, per their instructions and were told that at the very least we would be given a $50 stipend for everyday they were missing (3 full days). All three of us lost our bags. We spent hours itemizing our receipts and compiling exact forms per their instructions to submit to the airline (which came to almost 900 Euros with missed connections and changes trying to get our bags). We often had to wait 3-4 weeks per each question or inquiry we made. Every time we called it was ground hogs day, and their employees were incredibly rude. They ended up giving all three of us total $239.00 which is significantly less than even the $450.00 they promised when they initially lost our bags. They also gave us no reason for the amount they sent us (after 38 emails and 6 months). They are the most incompetent company I have ever dealt with in my life. Would give them a negative number if possible.

✅ Trip Verified | Barcelona to Manchester. I booked business class with Iberia, on arrival everything looked fine until I got my boarding tickets that did not now have business class on but ‘fast track’ - this is exactly what it says on the tin, you get to jump a few small queues. I got on the plane to find out that business class with Vueling means extra leg room which I could get on any flight for £10 extra charge! I am outraged I could have saved over half of the plane ticket by simply getting a normal flight and then adding extra leg room. This is a disgrace never use Vueling.