Vueling Airlines

✅ Trip Verified | Fez to Barcelona. Flight delayed 13+ hours. Worst customer service I have ever experienced, no updates or news on why the plane was delayed. Apparently there was no actual plane to board!! It took 13 delayed hours to arrange a plane, pilot and cabin crew. The plane was filthy (crumbs, food, rubbish) when we got on, so obviously not cleaned before we departed, but by then I was relieved to be in the air. Never had such a terrible experience in all my years of flying!!

✅ Trip Verified | My trip started in Stuttgart, I was supposed to fly into Barcelona and catch my connecting flight to Naples there. I was going to stay in Naples for the weekend of Nov 17-19, 2017. As I was only staying there for a weekend, I only had hand luggage with me. As I was boarding the plane, the flight attendant took away my backpack claiming the aircraft was full and I had to check my bag. Since I had not planned on checking it, I had nothing with me when they lost the luggage. They found it two days later and let me pick it up on my way back to Stuttgart. In the meantime, I had numerous expenses of about 100-150€. I learned recently that you can get a refund for luggage mishandling. I called the airline several times, but they are refusing to handle my case. They do not seem willing to help me with my request. I am deeply disappointed in their customer service.

✅ Trip Verified | Paris to Prague. Beware, just because you purchased a ticket doesn't mean you'll have a seat on your flight! Eventually haggled hard enough to make our way on, but terrible experience nonetheless - late flight and non existent service. You get what you pay for with these clowns.

✅ Trip Verified | Amsterdam to Barcelona. I really do not get why there are so many negative reviews, this flight was very good. Nice new plane. Friendly staff. Sure you have to pay for your drinks but you know that in front. And 2.5 euro for beer is a very good price. Space is not much but for a flight of less than 2 hours it is fine. Very satisfied about the flight.

✅ Trip Verified | Late again. They were late flying from Barcelona to Malta on 11th April, but on the return trip it was even way worse. 21st April return. Supposed to be leaving at 00:10h but acccording to them (their website) they left: 02:03h. Strange that my watch was showing 02:13. They clocked just before the famous 2 hours "free drink" and mine after. With so few people on the plane, how can they be so late - and at this time at night. At 01:55 they sent an email what we are finally have to go to the gate and at 02:03 - just 8 minutes later - the plane leaves. Never ever. And why do they send emails that they are late and not SMS messages? Surely I don't want to check emails ever minute when waiting for my plane.

✅ Trip Verified | Barcelona to Seville. I like Vueling. They operate on time, have newer aircraft, and have convenient schedules with good airfares. They seem somewhat better than Ryanair. This flight was no exception; on-time, good boarding process, good baggage handling, nice crew, well-flown. Nothing to complain about given the cost. Seats are very tight of course and do not recline but since it was a 1.5 hour flight it didn't matter.

✅ Trip Verified | Barcelona to Copenhagen. Terrible airline. We arrived at the airport more than an hour before a short flight. We asked Vueling agent where to go for check in to the flight and gave her departure time and destination she directed us to a long line of people checking into a different flight. We asked her if this is the correct line and if we had enough time to check in and board she said yes. When I got to the ticket counter the agent said that the flight closed 2 minutes ago although it was still 50 minutes until Boarding time. She said we should have been directed to the last minute line to check in on time. When we asked why the first agent directed us to the wrong line they simply said they don’t know and don’t care. They did not let us on the flight over 2 minutes after directing us to the wrong line. They do this on purpose to sell more flights. Beware of this trick they will delay you on purpose to make you miss your flight. Not to mention the next Vueling flight I purchased was delayed by several hours and so they did not clean or restock the plane for the next flight, there was trash everywhere and no food and beverages available because they did not restock.

✅ Trip Verified | Marseille to Rome Fiumicino. I entered in the cabin with a seat pich of 29 inches and I have been asked to put my laptop case under the seat. The pitch does not allow me to have my feet on the ground with the case. I have been forced to do it and to have the entire flight in an uncomfortable and likely unsafe condition due to impossibility to have my legs in normal position. I do not imagine how this could comply with the airworthiness regulations concerning the passenger position on the seat

✅ Trip Verified | Paris to Barcelona. Definitely the worst airline I have experienced. First of all we were meant to board to fly out at 10.05am but the flight then got delayed without any notification on the gate screen until 15mins later. They said gate changed so we all went there and then delayed the flight again another hour. But on the email from Vueling it delayed us to fly out at 1pm but the gate officers said they were still scheduled to fly at now 12pm. There was no communication between the airline and gate crew. The gate crew even said the airline is not communicating well. Now I have missed my next connecting flight.

✅ Trip Verified | Due to fly London Luton to Amsterdam. I don’t write reviews but since I have 2 hours to spare due to the second delay from Vueling, I will. When I arrived to check in, I was also not informed of this delay. The first delay (only 3 days prior) was 40 minutes and today’s delay was 2 hours for a one hour flight. I will now arrive home at midnight which will in turn cause me to miss all of the trains home and I will have to catch a 29-40€ Uber. I understand this is a budget airline so I won’t mention the lack of food, entertainment and service, however at the very least I expected warning to my delay and less frequent delays. It’s a joke, I’m currently quite sick and the last thing you want is to delay your flight home on a Sunday night to midnight with work the next day.