Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
3 star Skytrax Rating
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1/10

"Horrible flight company"

(Israel)

Not Verified | Horrible flight company. Canceled our flight 3 times. Made us come to the airport although they knew they were not going to depart. The plane wasn't even in the airport. Didn't give us refund, didn't pay the delay costs (stay and food). No one to talk to and in the end cancelled the flight entirely leaving us with no flight. I will never fly again with Vueling Airlines. I recommend you to buy a ticket from a different airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTel Aviv to Barcelona
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"poor communication and customer care¬"

(United Kingdom)

Trip Verified | My flight from London Gatwick to Banjul via Barcelona on Friday 18 August was delayed. There was no communication between the relevant agencies that the flight from London to Barcelona would be delayed and for transit passengers like myself going to Banjul would be late in boarding because of the late arrival of the London flight. I was almost turned away from the boarding gate because the Vueling officials at the gate were not aware that there were transit passengers like myself who were late because of the delayed departure from London. Eventually, I boarded following a conversation between the officials at the gate and the cabin crew. On arrival in Banjul, my luggage had not arrived at the Airport. My luggage eventually arrived a week later with no prior communication from Vueling. Even on their website my luggage was reported as still being looked for. I had to constantly call Banjul airport baggage office to check on the status of my luggage and it was they who confirmed that my luggage was arriving on Friday. When I claimed expenses for the the clothing and other items I had to buy prior to the arrival of my delayed luggage I was sent an insulting payment which did not cover the cost of my expenses. My return journey from Banjul to London via Barcelona was also delayed by a day and when I arrived back in London Gatwick on 6 August my luggage was not at the airport so again I had to complete a baggage lost/delay form. My luggage was still in Barcelona and was finally delivered to my home address later that week. I wrote to Vueling challenging the partial expenses I had been paid and seeking full payment of the expenses which I would not have incurred if they had ensured my luggage arrived on Friday 18 August and seeking compensation for my delayed journey. Being a low cost operator should not mean low quality service, poor communication and customer care.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Barcelona
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"I got charged for a carryon"

(United States)

Not Verified | Don’t be fooled by the cheap prices. For all the extra cost you might as well fly with a more reputable airline. I booked this last minute not knowing the extra charges that was on top of my flight cost. It’s not the price it’s more of principle. I got charged for a carryon that clearly can fit in the overhead bin and paid 50euro which is ridiculous. The online price was 57 euro. They had two different measuring examples for carry on luggages. One was a size of a book bag and the other one was actually a carry on. I only saw that when I got the gate and was disappointed. Besides company the Flight Attendants were friendly and did their best to make sure the clients were comfortable.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIbiza to Barcelona
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"60 euros to put empty bag into the hold2"

(United Kingdom)

Trip Verified | I neglected to add on carry-on luggage to my ticket so was made to pay 60 euros to take the luggage on board. That's no problem, I happily paid that, it was my oversight after all. What I found really unacceptable is after I paid my 60 euros I was told as I entered the airplane that it had to go into the hold. This I was not told when I paid the 60 euro's. But again it's no problem, I was willing to put it into the hold. But this is the the part that really annoyed me. I was made to take out all items that contain a battery. All the bag contained was a laptop, action camera, battery operated video recording equipment, 3 power banks and a jacket. I had to remove everything from the bag except my jacket and carry it all onto the plane. They made me pay 60 euros to put an empty bag into the hold any made me carry all the equipment on to the plane. What was the point of that. If you can avoid this airline then I say you're better off if you do. I know in the future I'll be considering all alternative options before I fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlicante to Gatwick
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“didn’t help me to locate it”

(Netherlands)

Trip Verified | One of worst airlines in Europe. I kept my passport in seat pocket and forgot to take it when offboarded in Amsterdam. The flight was from Bilbao to Amsterdam. I have checked almost every day with the Airline, checked with their service desk in Schiphol airport, emailed, twitted. But airline didn’t locate it or rather didn’t help me to locate it where I have shared all detail (seat no, flight no, date of travel etc). I would recommend if you ever try to fly with Vueling, and forget your Id document on flight, you will never get it back
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBilbao to Amsterdam
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"NOT reachable in any way"

(Netherlands)

Not Verified | My first flight ever. Worst experience ever please read before booking For my first flight ever, we booked a retour with Vueling from Amsterdam to Barcelona. A week in advance, Schiphol airport already showed that our flight was planned for Lisbon rather than Barcelona. I called Vueling 5 times in advance about this and they told me not to worry. The day of arrival, (5am) we see the flight is still planned for Lisbon. Upon checking in, we explicitly this again and they told us not to worry. Upon arriving on Barcelona, after a lot of stress. Our luggage did NOT arrive. Surprise surprise, it went to Lisbon. The woman at the airport stand at Barcelona told us another flight would arrive in 2 hours which she told us to wait for because it carried our luggage. We waited for 2 full hours just to come back empty handed, upon returning to the boot, the woman was gone, replaced by a man who told us he had no view of this and had to fill in an online form. We were now late for our rental car, had no luggage, and had been waiting in stress for hours. Customer support was unreachable unless you say ‘I want to buy a ticket’ and they can earn money on you. Unfortunately this is not where the stress ended. They managed to deliver our luggage after 4.5 days, completely ruining our days before. They were rude, not willing to help, and upon filing my expense claims they took 2 months to deposit the money after 50 calls at least. The refund process what a disaster. They have all kind of tricks to not have to refund you. You need EVERY single paper / boarding pass you got in order to claim a refund. Fortunately I did, yet they tried literally everything to not have to refund me. After countless calls they finally admitted the refund. Now they haven’t even refunded me the full amount of my expenses, are unreachable by e-mail, and not willing to help by phone. Word of advise, do NOT book with Vueling, worst experience of my life, 0 customer service, and NOT reachable in any way, unless you want to buy a ticket!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Barcelona
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"good onboard service"

(Netherlands)

Not Verified | Nice flight with Vueling with good onboard service and nice plane. Perhaps for the connoisseurs of airplanes Vueling had a good landing, a soft one and the onboard music is very appropriate. The price was cheap slightly more expensive because we booked later but that doesn't matter. | Fijn gevlogen met Vueling met goede onboard service en fijn vliegtuig. Mischien voor de kenners van vliegtuigen Vueling had een goede landing een zachte en de onboard muziek is heel gepast. De prijs was goedkoop iets duurder omdat we later boekte maar dat maakt niet zo op.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmsterdam to Barcelona
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Avoid at all costs"

(United Kingdom)

Not Verified | Terrible airline. Cancelled our flight. The alternative offered resulted in a six hour arrival delay. No refund and non existent customer service. Avoid at all costs.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Menorca
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"delayed more than 120 mins"

(United Kingdom)

Trip Verified | Do not travel with this airline, both of my inbound and outbound flight were delayed more than 120 mins! This airline only have delay but nothing, if you dont have time cost or schedule, this airline might meet your expectation!
AircraftA320-214
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBarcelona to London Gatwick
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"delivering such a poor service"

(Spain)

Not Verified | People only buy through Vueling because its cheap. The amount of time wasted and plans cancelled if you regularly use this airline really do not compensate. But obviously if you cannot pay more you will continue to use it. Its so shameful and disrespectful of people's lifes to keep delivering such a poor service. I always have to take flights with vueling between Tunisia and Barcelona and its basically the norm that the flight gets late and they dont even inform you about it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTunisia to Barcelona
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no