✅ Trip Verified
| Barcelona to Amsterdam. Series of worst experiences ever. I would not give this airline another chance. I am an international student in Barcelona staying under valid student residency permit (NIE), which legally allows me to travel to Schengen states in Europe. I was denied to board on the plane from Barcelona to Amsterdam because their internal policy did not take my student NIE as official residency permit (which is not aligned with the law.) The plane took off, and I went to Police Immigration and confirm that I am legally allowed to travel with my documents. I checked with other airlines (Ryanair, transavia) to confirm that I can fly with my documents. After having the police talk to Vueling, they do some internal coordination to make an exception for me to put me on the flight next day. Since they told me that there is no guarantee this same trouble would not happen again, so I wanted to get refund and fly with another airline, but they refused. After writing a formal complaint though their customer service, explaining how they are being discriminatory toward certain nationalities to not allow them to travel when they are legally entitled to, they refunded my ticket, but instead of refunding one-way, they refunded my return ticket as well from Amsterdam to Barcelona without my consent and I could not get on my flight back at night, ended up staying one more night in Amsterdam and buying another flight at much more expensive fare. They over booked me and put me in the flight next day. They said after sending bank account information it would take few days to transfer, and now after 12 days, I still haven't received anything (I think they do this on purpose.) Dealing with Vueling is very stressful, ends up costing you more, and I would not recommend this airline to anyone.