✅ Trip Verified
| Had a recent “disappointing” experience with Vueling Airlines. Our original flight from Dubrovnik to Rome on March 17th. The the initial flight was delayed due to bad weather and I accept this delay, however, after 5 hrs they cancelled the flight. They provided a €6 coupon during the delay and then placed us in a hotel. After contacting them, we were informed that we were on a flight the following day to Rome, via Barcelona, with a transit of 6hrs and arriving in Rome at midnight. It has to be noted that there was nothing offered by the airline. It should be noted here, that all public transport does not operate at this time, a taxi into the centre costs between €45-60. I felt that due to all the inconvenience, the compensation was not suffice. I approached the airline with my dissatisfaction in what were offered, as the whole weekend was was diminished to spending time in a airport! Only to have this message repeatedly sent back to me, "We are contacting you in response to your request. Following our resolution to your case in our previous e-mail, we proceeded to revise this case and have verified that our company has complied at all times with our Conditions of Carriage and the current European air travel regulation. Please note that we offered food vouchers and hotel to all affected passengers who requested it at the airport. Once again, we regret not being able to honor your request. We remain at your disposal for any other doubts or questions". To conclude, I feel that the delay/cancellation was not appropriately compensated and the attitude of the airline was very 'robotic and distant'!