✅ Verified Review
| We booked Vueling from Mahon to Barcelona and Monarch from Barcelona to Gatwick. We had had 1.5 hrs to go from one terminal to another in Barcelona, we had no luggage. Problem started when the Vueling flight was delayed, no one at airline info desk could give us any information, no announcements made, so we sat and waited then we saw another Vueling flight going to Barcelona, we were told no chance of getting on that flight however we noticed people who were in our original queue boarding this plane. A Singaporian doctor suggested that Spanish speakers were given priority. After making enquiries as to how long we were going to be stranded as it was now over two hours with no news, we were still told no information. Met the doctor again waving a form at me "get one of these and demand it is stamped to get the compensation as per EU law also get your food vouchers" this is what we did. Had we not been advised what to do by this kind lady then we wouldn't have known what to do. Eventually we were put on a later flight but missed our connection to Gatwick. Could have caught a Norwegian flight at a cost of EU460 each, no way so we stayed at a hotel and flew Norwegian the next day for EU270 each. The Veuling staff were courteous but offered no assistance, tried to contact Monarch but no numbers answered, no help lines so they were of no use. Vueling were hopeless and just couldn't be bothered to inform us of anything. An airline to avoid, cheaper but unreliable. We came back by Norwegian, wonderful airline with comfortable seats and super food, now our preferred airline.