Vueling Airlines

BCN-MAD-BCN. The flight to Madrid was on time and nice. I also got a seat next to the window because I questioned at the Check In. But the return flight was delayed and then we didn't know on which Gate the boarding starts FAs were rude to passengers!

IBZ-CDG plane was dirty - carpet seats pockets was full of garbage! My seat was broken and the armrest was gone. The crew was young but not nice. I couldn't get a word during the announcements in English.

BCN-AMS return on A320. Overall happy with experience although as others have noted this is a low-cost carrier so expectations should be kept low as per inflight service. Checked in online no problems. Purchased extra-legroom seats they were honoured and had loads of space although it should be noted that these seats do not recline so you are also losing some comfort. The return flight was not full and some passengers moved to these seats for free but then again its only 12 euros extra. Flight attendants were young friendly and professional. Flight to Amsterdam left the gate more or less on time but spent 20 minutes taxing to the runway. Flight back left nearly an hour late due to incoming flight arriving late in fairness they did an incredibly fast turnaround and they apologized for the inconvenience. Would not want to use them to connect to an intercontinental flight but for leisure travel will use again.

Zürich to Santiago de Compostela and return. Nothing special a usual flight as you would expect from a low cost airline. Fair price good value for money. 30 minutes late on the return leg due to air controller strike in France.

BCN-ORY. Flight delayed 30 min leaving for Paris and an hour on my return to Barcelona. Seats offer little legroom for people over 6 ft but I have this problem on most airlines. Staff at check-in nice and assigned exit row seat on my return trip to Barcelona. Staff on plane very nice professional and fluent in English. Do have to pay for drinks and snacks which is expected on budget airline.

Customer service is awful. Their website doesn't work for me to book online so I had to call customer service. Apparently only 1 person speaks English there and even so not well which made the phone call I had to pay for even more expensive. I had to call to book because "their" site wasn't working. On top of paying for the phone call I had to pay 10€ to book over the phone! The rep gave me a 20€ voucher for the next booking which I must make over the phone putting me in the same situation again. Not worth the hassle. Trip was fine though plane had not been cleaned.

Rome to Paris flight delayed for over 2 hours. And for at least 15 minutes the flight was removed (disappeared) from the departures board. No staff in airport to answer questions. Staff showed up after 2 hours at a different gate and they were the most incompetent least helpful of any I've ever encountered. They should be trained. Vueling makes EasyJet look like Singapore Airlines.