Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
3 star Skytrax Rating
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2/10

"will not fly with them again"

(Canada)

Not Verified | Our family of six were to fly out of Morocco to Rome. 12 hours before the flight we checked on line to confirm our flight details. It had been canceled and we had not been notified. They told us they would provide us a flight 4 days later. No accommodations were offered. We chose another airline that would take us the next day if we could take a train to Casablanca. We have tried to get reimbursed the dollars we are out but Veuling has zero customer service. So disappointed. We will not fly with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMarrakesh to Rome via Barcelona
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
3/10

"deflect any attempt at a claim"

(Spain)

Not Verified | I have used Vueling for many different trips and have never had an issue. However, recently my flight was cancelled and rescheduled for the next day. Vueling did pay for the hotel, however, the passengers were instructed to find their own transportation, pay themselves, and ask for reimbursement. I followed these instructions, paid for my taxis, saved the receipts and asked for my reimbursement. Vueling has made every effort possible to avoid compensating me for these taxi fees (which totaled to be 100 euros). It has been over a month since, with multiple calls to Vueling and Iberia, but I have concluded that they will not pay me back and that I have wasted my time. Vueling is a good low budget option, however, if a flight cancellation happens and you must incur your own expenses, they will not compensate you and will make every possible effort to deflect any attempt at a claim that you may have. It is very disappointing because I do like the airline, but I must accept that any mistake or delay that comes from the airline, the costs will fall on the customers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBerlin to Barcelona
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Terrible customer service"

(Canada)

Trip Verified | Vueling: Terrible customer service! I am appalled by the treatment we received from Vueling Airlines following the loss of our suitcase on our recent flight. Not only was the suitcase never delivered, but their customer service refused to process the file and compensate us, claiming otherwise! We have followed all procedures and provided all necessary information, but Vueling continues to deny its responsibilities. This is unacceptable! I call for transparency and accountability from Vueling. If you have had a similar experience with this company, share it in the comments. It is time for consumers to be heard and for measures to be taken to improve this company's customer service. | Vueling: Un service client déplorable ! Je suis consternée par le traitement que nous avons reçu de la part de Vueling Airlines suite à la perte de notre valise lors de notre récent vol. Non seulement la valise n'a jamais été livrée, mais leur service client refuse de traiter le dossier et de nous indemniser en prétendant le contraire ! Nous avons suivi toutes les procédures et fourni toutes les informations nécessaires, mais Vueling persiste à nier ses responsabilités. C'est inacceptable ! J'appelle à la transparence et à la responsabilité de la part de Vueling. Si vous avez vécu une expérience similaire avec cette compagnie, partagez-la dans les commentaires. Il est temps que les consommateurs soient entendus et que des mesures soient prises pour améliorer le service à la clientèle de cette compagnie.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarcelona to Tenerife South
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Staff are rude and useless”

(United Kingdom)

Trip Verified | Very disappointed with this Airline. I'll never book again and will advise the customers not to book with Vueling. There is a lot of hidden cost when you check in at the airport. When tried to check-in online, it won't accept any of my details and it advise to check at the desk. I've been charged £280 for 4 hand luggage which most Airlines don't charge and we were 6 of us. Normally hand baggage is free and you pay only for big luggages. There were less than 5kg in each hand luggage. Vueling is a RIP off company. Staff are rude and useless.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Paris
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“made TWO botched attempts at landing”

(United States)

Trip Verified | Booked a short one-way flight from Barcelona to Bilbao. Our incompetent pilot made TWO botched attempts at landing and was unable to do, blaming the weather. However, according to arrivals data from the Bilbao airport, several other flights landed just fine within a few minutes of when our flight's incompetent or impaired pilot could not do so. I think the BIO Tower wisely refused to give him a THIRD try at endangering the lives of passengers and he had to turn the plane around and return back to BCN. I then had to take a grueling 7 hr bus ride to get to Bilbao 9.5 hrs later than scheduled. I emailed Vueling demanding a refund, and got an automated reply stating, "We confirm that we have received your message. We have taken note of your comments and we have forwarded them to the relevant department to take the appropriate measures." It's been a MONTH since then and no other response. I tried calling their "Customer Service" line in Spain - they have NO toll-free or USA phone number, so it will cost you - only to get endlessly looped in their automated phone system multiple times, or told "Please hold for an agent." and then their system would immediately drop the call. Reading other reviews here and elsewhere, it is apparently Vueling's policy to simply play dead and keep your money. Don't risk your life booking a Vueling flight like I think I did on the THREE landing attempts of this first and last ever Vueling flight I took.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarcelona to Bilbao
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never use that low cost airline again"

(United States)

Not Verified | My flight on ITA Airlines was 35 minutes late. Didn't think much of it since we had 2 hours until our flight on Vueling. By the time we got our bags from ITA and then went to the Check In Counter for Vueling, we missed their cutoff of 50 minutes before departure. (I have never encountered that in the 50 plus years that I have been taking air flights.) We had 40 minutes to get on the flight but the Check In person would not help us. It was repeated several times that we were late and there was nothing to be done. We then had to find an airline that could get us to our destination that day. Cost us $1000 plus. When we returned to the states, we started to file with our travel insurance firm. My wife and I both called Vueling "Customer Service, looking for statement that we were denied entry onto the flight. I was disconnected from the phone call 7 times. The people in their "Customer Service" are the most rude people that I have ever encountered in my life. (BTW that is a very long time. I'm 76 years old.) I will never use that low cost airline again. So, my fellows travelers, beware!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to Dubrovnik
Date FlownOctober 2023
Ground Service 12345
Value For Money 12345
no
10/10

“it was a perfect flight”

(France)

Trip Verified | Nothing to say, it was a perfect flight. Just before boarding (I’m megavolotea), we have to wait 1h without seat, even though the plane was not there yet! Maybe Volotea should give more attention to megavolotea.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteBordeaux to Nice
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Vueling impressed me"

(United Kingdom)

Trip Verified | On 27th October 2023, I used the services of Vueling for a flight from Santiago De Compostela to London Gatwick airport. The website for booking the flight is very clear and easy to use. I found the price to be reasonable but not cheap. I arrived at Santiago airport an extra hour ahead of the recommended time and was wise to do so. Vueling only had 1 person on the check-in desk when I used the service to drop off my bag. The staff member was friendly and informative. Boarding was managed in a very efficient manner but I noted that the staff failed to assist a family traveling with a very disabled child. The parents had to ask several times for help and were left to their own devices. There was a very slight delay in departure this had no impact at all on the arrival of the flight. The service provided was very friendly and efficient during the flight. I did not use the wifi so I cannot comment on that. I bought a drink and snack from the trolley service and had a most favourable impression of the hardworking crew. Disembarkation was very managed on a row by row basis. This is a logical and very fair way to manage the process. I wish more airlines enforced this rule! All of the crew were visible during the flight and offered a very good level of service. Vueling impressed me! I would certainly fly with them again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSantiago to London
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"came as a most pleasant surprise"

(United Kingdom)

Trip Verified | Vueling came as a most pleasant surprise! I booked a Vueling flight to travel from Seville to Santiago De Compostela on 26th October 2023. When I arrived at Seville airport, I encountered an incredibly long queue for check-in. There was no separate bag-drop which was curious as I had already checked-in online. Several destinations were served by the same check-in desks with at one stage only 2 desks open. There was so much luggage that the staff had to stop the queue until the luggage was cleared. The check-in staff were very friendly and helpful, full credit to them given the volume of passengers they were coping with. I shall add that I allowed myself 1 extra hour for this process above the recommended time on the Vueling ticket. Boarding was smooth and well managed by firm uniformed staff who tried to enforce a sensible “by group” process. The cabin-crew gave each passenger a warm welcome and I saw 2 very proactive staff assisting an elderly gentleman and a young woman with a disabled child. Catering was provided from a “to purchase” trolley service. The cabin crew spoke several languages and appeared to be highly professional and very well turned out in smart uniforms. Clear announcements were made in Spanish and in English. The captain greeted the passengers too and the entire flight felt very civilized and professional. The safety procedure was taken very seriously indeed and this was reflected when disembarking as a row by row process was again imposed and done so in a thorough manner. The flight arrived on-time and bags were delivered promptly. I was impressed with this service on a relatively short domestic flight within Spain. I did not use the WIFI but saw an adjacent passenger do so. I would certainly use this company again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeville to Santiago De Compostela
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"No punctuality"

(Sweden)

Trip Verified | The worst airline I've travelled with. No punctuality, my flight from Cairo to Madrid were delayed for almost an hour without the guys at the boarding gate saying nothing. In Madrid we were in the shuttle bus for 25 min before driving to the plane. Again not a word! Now my flight to Barcelona is delayed for 2 hours. I am afraid my next flight to Stockholm is going to be delayed because i have a meeting directly after i land at Arlanda Airport. “Never count on us” should be their logo.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadrid to Stockholm via Barcelona
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no