Vueling Airlines

✅ Trip Verified | Lisbon to Barcelona. On time and acceptable quality with very low price! My husband and I were really worried reading a lot of negative feedback of Vueling. We booked 2 trips: 1 from Barcelona to Granada, and one from Lisbon back to Barcelona. Our two flights are on time and over our expectation. Everything is quite good for low-price airline. Highly recommend!

✅ Trip Verified | Luton to Barcelona. After horrendous weather conditions causing me to be stranded in Luton. I had to travel at very short notice to Barcelona. I found that Vueling had seats left and they were cheap. On boarding the plane I could only just fit in the seat, knees pushed hard up against the seat in front. It was a free for all with everyone rushing onto the plane all at the same time. Trolley service very expensive and still serving when we started descent. No updates on flight times or eta. All in all it was probably one of the worst flights I have had to endure.

✅ Trip Verified | Barcelona to Gatwick. When I checked in online, the system apparently did not save my seat selection. I tried calling the customer service line and could not get through. When I checked in at the airport, I found out they assigned me a seat in the 2nd to last row, which I was very unhappy with. On the flight, they didn’t provide meal service to the last 5 rows due to the descent. This was a 2 hour and 20 minute flight. There should have been plenty of time to serve all of us. They didn’t even tell us we would not be served, just rolled the cart to the back. Very poor customer service experience.

✅ Trip Verified | Barcelona to Edinburgh. Whole operation from start to finish was a shambles. Flight took off 45 minutes late, only after queuing for 30 minutes to get on the plane as staff were tagging other people's hand luggage at the front door to go in the hold. By the time I boarded there was no overhead luggage space anyway so I had to fit my backpack under the seat in front. After landing we could only disembark using the front entrance so had to wait another 15 minutes for everyone in front to get off. Earlier in the day I decided I would wait until on the aircraft to have something to eat. Trolley service did not reach me until we had been in flight for 2 hours (this is on a 2h 20min flight) by which time I was told the hot food was "finished" and I only had the choice of snacks. Decided against buying anything - maybe a blessing in disguise as the food menu is eye-wateringly expensive. A thank you to the pilot for their duty in getting me home is perhaps the only praise I would give this airline.

✅ Trip Verified | They have cancelled 2 flights in 48 hours. Both going to Barcelona. The assistance provided has been terrible. No explanation was given. The cancellation was announced 5 minutes before bording. They have ruined my vacation. Vueling Airlines are a joke not an airline.

✅ Trip Verified | Gatwick to Florence. Vueling is a disastrous company. I've always had problems, flight delays, ridiculous luggage policy and would never have booked it again. This time I was on a business trip and ticket was bought by someone else. They did oversell tickets and I was let down, lost my Flight, meetings and everything arranged.

✅ Trip Verified | Valencia to Brussels. It was a good flight and the cabin crew was friendly and will try to help you if you have a question. It was an A320 without entertainment. For a low-cost-company, you had enough space (i'm 187cm), so better than you can have with traditional airlines.

✅ Trip Verified | I booked flights for the morning from Rome to Gatwick via Barcelona. Arrive at the airport 2 hours before flight is due to leave as standard! Get to the departure gate to fine boarding has been delayed for 30 mins, no reason given. Finally get on to the plane, wait another hour in very uncomfortable seats awaiting takeoff. Due to the hour delay we then missed our connection flight in Barcelona so we then had to wait another 5 hours in Barcelona! Not much of a good will token given for the delay, a terrible dinner. Finally 5 hours later get ushered on to a bus that drove us to the awaiting plane. We're made to stand out in the cold as row by row we were told to get on the plane, the reason for this was due to balance issues. Then another hour wasted once on the plane waiting for take off. Food is pretty disappointed considering the price charged! Then finally get back to the UK, made to get off the plane row by row because of balance issues. Get through to baggage collection thinking I just want this rubbish experience to end to only find out that they never transferred our bags across & out bags are still in Barcelona whilst we're in the UK, unfortunately I was not the only passenger missing luggage there were 25+other flyers from the original flight from Rome missing luggage too!

Flew London Heathrow to Barcelona. Ungracious, unsmiling and unfriendly crew, should have chosen better. On boarding, not so much as a grin, less so a smile from the crew. Ridiculously tight seat pitch saw legs spilling into the aisle every few feet (pardon the pun). My husband took a photo to send to a friend illustrating how far back we were (way back) which happened to show the back of a stewardess in the distance. Another member of the crew told her and she got quite stroppy. Her: You can’t take photos. Husband: Why? Her: Because I said. Mr Chief misery crew then turns up and demands that the photo (showing someone’s back) is deleted, pointing to the security card as if there were some stated rule in it. There wasn’t. Deleted photo anyway, Mr Chief misery crew then takes phone to delete said photo from the trash box. Talk about an over reaction. Mr Chief misery crew then berates another passenger, no Bluetooth headphones allowed! Another passenger (third row from back) approaches crew member because they weren’t asked if they wanted drinks. Crew: Maybe somebody else will come and serve you drinks. They didn’t. Passenger presses call button and asked for a drink (after explaining the situation). Crew member: No, it’s too late! (Before complaining, in Spanish, and laughing with other crew). Seat belt light on for the duration of the flight, presumably to keep passengers from bothering staff. Captain made tannoy at end of flight (because he’d forgotten to earlier?) to say which route we’d flown. Staff who hate working with the public shouldn’t. Or perhaps it’s just a reflection of the unemployment situation in Spain, people will take any job and woe betide anybody who expects any level of customer service. First time I’ve flown Vueling and, short of the flight home, the last.

✅ Trip Verified | I’m on vacation and flew Vueling on January 5th 2018 from Paris to Palermo with a connection in Barcelona. Unfortunately, the Vueling representative didn’t put a baggage tag on my checked in suitcase. My suitcase was left behind in Paris (as confirmed by Vueling) – Vueling sent my suitcase to Palermo (for delivery to me in Ortigia, Sicily) – I called the airport daily to find out the status of my suitcase – Palermo airport told me on January 11th, that my suitcase was given to a courier for delivery. I called daily after that to inquire about the courier’s whereabouts. After hearing lie and misleading information numerous days in a row, the airport finally admitted they had no way to follow-up with the courier – I called Vueling on January 17th and they advised that my case was closed because the courier told them they had delivered my suitcase. I told Vueling the delivery did not happen. They responded that they would follow up with the courier and open a police report. 16 days later and still no suitcase or follow up from Vueling.