Vueling Airlines

✅ Trip Verified | Dubrovnik to Barcelona. Very bad airline. We had 2 flights with Vueling and both were over 1.5 hours delayed for both "bad weather" in Barcelona (22 celcius and sunny?). First time they gave us no approximate time which is really frustrating. Anyway, try to find an alternative, I won't book anymore with them!

✅ Trip Verified | Ibiza to Nice via Barcelona. My flight from Ibiza to Barcelona was delayed without any explanation or apology. This meant that a number of us missed our connection flights in Barcelona. We were told we will be offered assistance in Barcelona and No one in Ibiza at the Vueling desk was able to answer our questions. After this there was an announcement that in top of the delay they had overbooked the flight so were ‘looking for volunteers’ to take another flight! I was booked on another flight to Nice 11 hours later. From this point onward this airline took every opportunity to mess up its interaction with myself as a customer and many of the other stranded passengers around me.-It send us to 2 different desks on different sides of the airport to get help, the walking and queuing took more than 45 mins. If you had limited mobility, I don’t know how you would have coped. Most of the staff at the airport were too busy watching the Spain vs Portugal football match to assist and look after customers. After issuing me a new boarding pass for the flight the next day they told me to go pick up my luggage at the belt and then lost my luggage which I needed to collect to go to the hotel that night. I had to queue again at the lost luggage desk before being sent back to the belt where I waited another 20 mins before they found the bag. They put us In a hotel 40 mins from the airport each way for a flight that was at 7:20 in the morning. I was not offered information about compensation but had to specifically ask for it. They only had 1 shuttle bus scheduled per hour to the hotel and that one bus didn’t show up on time - some people waited 2.5 hours for a shuttle bus to take them to a hotel 40 mins away where we could only stay for 3 hours before being ferried back! The bus at 10pm didn’t arrive and neither did the one at 11pm. There was no staff or information to be seen anywhere. Another bus came around 11:10 and said he wasn’t going to our hotel. After about 20 mins to’ing and fro’ing it turns out he was supposed to drop us off but hadn’t been briefed about the 2 different hotels. Upon arriving at the hotel we were told there was only 1 shuttle going back to the airport and that was at 4am - only 3 hours after drop off and way too early. There was no number to call and enquire about why we can’t get a later shuttle despite being told at the airport shuttles will be arranged at multiple times. Some people at the hotel who were travelling as a group but were not family were given a triple room to sleep in as opposed to private rooms. Upon returning to the airport at 4:30am, we were asked to use the automated bag drop off. When that system didn’t accept my bag I stood in a queue for 30 mins because there was one 1 member of staff serving customers! When reaching the front of the queue I was told I have to remove items from my bag or it won’t be checked in! A bag that was meant to be in Nice alongside me celebrating my friends’ wedding 8 hours earlier. It’s unacceptable to treat people like this. Eventually I had to take things out of the bag and put them in my handbag or they wouldn’t accept the bag. The Vueling staff were unhelpful, sometimes rude, inefficient and unapologetic throughout.

✅ Trip Verified | Barcelona to Paris. My luggage is still lost, and I can't get anyone at Vueling to really help, every time I call I get a different story. Well every time my sister calls as she speaks Spanish because to get a hold of English speaking has been a challenge. We filed the claim but the baggage person at CDG really messed it up and I think they put the wrong tags on the bags. My bag (brown) was finally delivered to JFK, I live in ATL so they had to reroute. BTW , my sister is JFK ergo the wrong labels on the luggage. Tried to ask them to fix to no avail. Anyhow, the women at JFK gave me a rush tag number and told me the flight my bag would be on arriving from Washington at 8am, that was 6/6/18. Fast forward 6/9/18 my sisters luggage was dropped off at my home in Atlanta with a tag that states it is a brown bag, no it is a black bag and should have gone to JFK. My 60th trip which I bought all new clothes and luggage is gone. I'm glad I made it safely home the clothes can be replaced but it stinks that I am still paying off the credit bill for clothes I no longer have. This all occurred as Vueling told us our flight cancelled as well due to the strike and we were put on a different plane after about 10 hours in the airport.

✅ Trip Verified | It is really a bad experience to be 3h late in Barcelona airport without any of your luggage. It was a easy trip from Nice to Barcelona (but it has been converted in a drama, we are all still here.

Not Verified | Gatwick to Barcelona. This was my first time flying with Vueling and definitely the last time! I supposed to be flying on the 1st June from Gatwick to Barcelona. 10 minutes after the departure when nobody at the airport knew anything they told us our flight has been cancelled?! We were told there was a strike, that's why the flight got cancelled. No communication at the airport whatsoever, we waited 4 hours at the airport for the hotel. They were telling us they can't find the hotel for us. Then after 4 hours of waiting and given only 7 GBP for a food per person they told us the shuttle is coming, but the hotel is at Radisson Blue at Heathrow? Another 1 hour on the bus. Upon arrival at the hotel again nobody knew what time is the shuttle leaving in the morning. Thanks god I woke up early so I could check at the the reception where they said the shuttle is leaving in 30 mins. They didn't even bothered to inform us/ call us. The rescheduled flight was for Sat evening which I didn't want to wait another whole day as another guests from the same flight were flying at 2pm. Again when we asked at the airport why I am flying much later I have been told it's up the price the guest paid for the flight and if the guest is flying often with them? I managed to reschedule the flight for 2pm after calling the customer service in the morning but almost didn't make it as we waited for 1 lady for over 30 mins who didn't know when is the shuttle leaving and wasn't ready. I finally made it to Barcelona with 1 day of delay. I also have been told over the phone when calling on sat 2nd of June that I am entitled for a compensation of 250 EUR. She also said to keep the receipt for some food bought on the plane and they will refund it. On the way back to Luton on the 6th June the flight was delayed by almost 3 hours. What a surprise when they emailed me back today afternoon that I am getting no compensation as this wasn't their fault [congestion of the air traffic]. I was told by the lady from customer service on the phone that it was air controllers strike. Honestly this was the most stressful holiday ever for me and it ruined my holiday + I lost money for the attraction I have booked for Sat 2nd of June in Barcelona as it was non refundable. I travel a lot and this never happened to me before. Very disappointed with this company and I will never book with them again!

✅ Trip Verified | Birmingham to Barcelona on 6th June was at first delayed and then canceled. No communication in the airport or no one knew what is happening. After 4 hours of waiting, we were given a £3.50 voucher for refreshments. We were told to go from gate 16 to 48 then 41 and then they took us back to passport control and finally to Vueling desk where they told us the quickest flight is on Friday, the reason being that there is a storm. Curious enough the flight from Barcelona arrived. Worst, I paid for my hotel and the tickets are nonrefundable. I called their customer service about 10 times and they reject the call or put me on hold.

✅ Trip Verified | Definitely the worst airline I have flown. My flight from Santorini to Barcelona was delayed 2 hours causing me to miss my connecting flight. There was no attempt by Vueling whatsoever to inform any of the passengers the reason that the flight was delayed. The customer service staff at the Santorini airport and Barcelona were horrendous. When we asked Santorini customer service if we could re-book our connecting flight, all we were told was that we would be assisted in Barcelona. Upon Arrival in Barcelona we were re-booked on a flight that departed 11 hours later then my original flight. I understand that their planes may be completely full and they could not accommodate us, but to have us arrive in London 11 hours later than our original time is just unacceptable. Our baggage was lost in Barcelona as it somehow did not get placed on my flight to London even though I specifically was told that the bag would be on the flight without me having to physically check it in again. The Customer service for delayed baggage with Vueling was the worst part of my situation. The Vueling website for checking lost baggage status is a Joke! Their status on their website doesn't even keep up-to-date information. I received my bag 5 days after losing and the website still says that it is searching. Overall I would never recommend this airline even if it saves you a lot. This airline is not worth the time or hassle that you have to deal with when you fly with them.

✅ Trip Verified | Barcelona to Birmingham. Was due to depart at 11.25, ending up departing an hour later, once we were up in the sky a high pitched noise was coming from the back door which was making people very uncomfortable an some started panicking, so after 45 mins in the air they decided to turn back to Barcelona which is understandable. However we went back to Barcelona and the pilot said that ground crew would tell us what to do, no ground crew were there and we were standing around wondering what was happening, We were ushered back through security then into the departures lounge where we had no idea where to go and the staff at the information desk had no clue what was going on, then we were told to go to a gate where we waited over an hour, people where getting tired and agitated, we were not given any food or drink. We finally left Barcelona at 4:30 with one apology from the new pilot and got back to Birmingham for 6pm - 5 hours behind schedule, its understandable that they had to turn around, but they should sort out communication with customers in these events

✅ Trip Verified | Amsterdam to Rome. When arriving to Schiphol Airport in order to board there was no information of any problem related to our flight but there was no boarding gate in the info screans. We were standing on a line where Vueling was checking people in for other flights and minutes later the crew at the desk told us that our flight had been cancelled. After another hour waiting in another line, we got to know that our flight had been cancelled due to 'operational reasons' and they also told us we had to arrange ourselves a hostal because they had run out of options. Luckily we live nearby so that was not a problem for us. Long nightmare-story short, We flew next evening with them, in a half-hour delayed flight and once in the airplane we where told we had to wait 45 more minutes to take off. In our way back, our Vueling flight simply changed its departure time for half an hour later in the info displayers, they took almost 2 hours for taking off, it was lunch time and we didn't get anything (not even water for free) and they took almost 45 minutes to open the gates. The worst part of all was that there was almost no communication between the Vueling crew and the passengers in the airplane. Worst experience ever!

✅ Trip Verified | Vueling Airlines flight delayed with no reason. No information given to the passengers. Flight postponed for two days later. No assistance for moving from the hotel to the airport, they moved us to a hotel near Charles de Gaulle Airport, but we had to fly from Orly. Two days of work lost. It was a really bad experience.