Vueling Airlines

✅ Trip Verified | Zurich to Barcelona. Our flight with Vueling was canceled due to strikes of air traffic control in France around the 27-30th of April 2018. We had to cancel our trip. The issue is that most passengers were stranded and had to cancel their trips, and those passengers, as we were, were forced to call customer care at Vueling Airlines, and be put on hold for up to 30 minutes, repeatedly. The customer care number, if you're not calling from within Spain, cost 78c a minute. This is outrageous, because the airline is not able to process such crisis, when flight are canceled. So you may get the money back of your tickets, but if you call them from abroad, be ready to be charged half the amount in fees.

✅ Trip Verified | Luton to Amsterdam. Both flights delayed, first one 2hr, second one about 30min. Poor customer experience, no information, and a joke of a digital booking system, especially on mobile. Pay the extra £10 and take another airline.

✅ Trip Verified | Vienna to Barcelona. While Vueling was one of the better low cost airlines, they now became one of the least reliable airlines in Europe. With many flights delayed or even cancelled, flying with them is comparable to playing the lottery. Their customer service is slow and only reachable through an expensive hotline or through a web form.

✅ Trip Verified | Lanzarote to Zurich. Vueling did not load all the luggage on the airplane. You can not make this up. It really happened. Low cost is a good thing but it should uphold a standard level of service. Recommend to look for a different carrier next time.

✅ Trip Verified | Milano to Barcelona. Worst company ever. Flight cancelled one hour before departure, with no explanation, no assistance, none answering at the call center. I’ll never book again with them.

✅ Trip Verified | Manchester to Barcelona. Initially it was delayed by an hour, but then at the gate just minutes before takeoff it was cancelled. We were then sent to the adjoining gate without any more information from them, and eventually taken back through immigration to the check in. During that time, we were crowd-controlled by being locked and left in stuffy corridors with no member of staff there on the other side of the door (probably not the individuals' fault, they were doing a good job under the circumstances and were visibly understaffed. Also the company had not actually told them what was going on either). It took about 3 hours of waiting at check-in until we found anything out. Most of what we knew ended up coming from other passengers anyway as there was almost zero control over the situation by the staff (again because there were only two of them there spread across the airport), creating a really tense and uncertain atmosphere. Also, the company didn't acknowledge that the flight had been cancelled for 2+ hours after the fact, and people were getting notifications as if it were boarding or had taken off. The website was very difficult to navigate and find any information on what was going on (especially under stress and with a phone on 8% battery). Literally the only information available was very occasional updates from staff, or from other passengers who'd actually managed to speak to them. The next day (i.e. today, and after they'd thankfully put us up in a hotel), we were shuttled to the check in desk at 7, where there was a long line that apparently had barely moved 10 feet since it opened at 6. We had to find out from other passengers what was going on (again), and it turns out that the passenger manifest had been lost by the company, and the attendants were having to manually enter everyone's details in. One of the other passengers (again, nothing told directly to us from the company) said it would be about 3 by the time the flight took off (rather than 9). Then the departure board showed that the flight was cancelled (this was news both to us and the people at the check in desk). At that point I opted to leave and take the refund rather than wait 7 hours for a flight that was probably never going to happen. I don't know if it's even taken off yet or what's happened because there is no information on the site about it. Worst flight experience of my life, less even because of the cancelled flights than the standing around waiting at the airport because the company refused to stay on top of the situation and give us clear information. All 100+ passengers spent a miserable day (two days for those who stayed) confused and stuck in an airport, and whatever the situation with the plane itself, that part was completely avoidable.

❌ Not Verified | Dublin to Barcelona. Currently still waiting on the plane to take off. Vueling don't allow you to check in online so you're forced to queue in a very long line in the airport. Then after rushing to the gate,it was moved to another gate,only to be told it was delayed. Finally boarded the plane after an hour to be left sitting there for another hour to eventually be told we wouldnt be leaving for another half hour because "it's the 1st of June and it's busy in Barcelona" - whatever the hell that means? I never thought I'd say this but Ryanair are far superior - and that is saying something!

✅ Trip Verified | Barcelona to Gatwick and we were delayed for a total of 7 hours due to issues with our first aircraft. We disembarked the aircraft after an initial delay of almost 2 hours due to a funny smell on board and concerns with the safety of the aircraft. We were then left confused in the airport with no clue where to go. Eventually, we boarded the plane again only to wait even longer before being told the problem was not fixed and we needed to wait for maintenance again. Finally, a decision was made that we needed to take another aircraft. We waited and finally, the buses came to transport us to another plane. We waited in the claustrophobic bus like sardines and were not even allowed out for a while before finally being able to board our old shabby looking "new" aircraft. The staff could not care less and were of very little help throughout the whole experience, we were more of a nuisance to them than anything else. No free food was given for the whole delay. I had to pay for my food still! We were also denied the cover of our hotels even though the flight was more than 5 hours delayed. We were handed out claim forms stating our right to compensation of 250 euros. We were also told our transport costs home e.g. taxi rides home would be covered by Vueling as our arrival time was 2:30 am instead of 8:30 pm! I claimed for compensation as we were even given forms for this but I have already been denied by Vueling. I would not recommend this airline and will never fly with them again.

✅ Trip Verified | Barcelona to Luton. Basically same problem as what had been written below. 2 hours delay, no announcement. Fly for 5 mins and turn back because the plane “hit a bird”. After 30 mins, flight got cancelled. No one to give instruction on where to go and what to do next. We went to queue up at 3 different places and eventually was given a flight to Gatwick! I parked my car at Luton. Poor communication and bad management. Avoid at all cost.

✅ Trip Verified | Vueling Airlines delayed the flight for at least 3 hours, 2 of those hours were inside the plane at Barcelona Airport. They didn't offer us any drink or free food. I asked the manager for a complaint form and she said that they had run out of forms and that they couldn't offer us any other drinks apart from water for free. (no free food no vouchers, when they should have been offered free food because the delay was longer than 1.5 hours).