Vueling Airlines

✅ Trip Verified | We did a round trip from Lisbon to Barcelona with Vueling Airlines. The planes are very small and the seats are very uncomfortable, there is no room to even get in or out of the rows, especially when the person in front of you has their seat back. The website also provides incorrect information regarding baggage fees, and apparently each country can “make up” their own rules when it comes to baggage. The inconsistency makes for a very uncomfortable and disappointing experience. I wouldn’t fly with them again.

✅ Trip Verified | Palma to Lisbon. The aircraft was very dirty and smelly which made for a very disturbing flight. They simply don't clean their aircraft after their passengers deboard. Flight attendants only job seem to be selling overpriced food and were incredibly unfriendly even to kids onboard.

Not Verified | Menorca to Copenhagen via Barcelona. Worst experience ever. Stranded in Barcelona with minimum help from the staff. Not helpful at all - never make a trip with Vueling with connections, you will get stranded. Never to be recommended. Couldn’t even manage to get us full information about or trip.

✅ Trip Verified | Amsterdam to Luton. I have often used this website to help me decide on good options for travel, so I thought it might be appropriate to start adding my views, hopefully help others in their decision making. Anyway, regarding my Vueling flight. Something came up where I needed to get over to London unexpectedly, so I didn't have time to book ahead for a reasonable price on my fare. Vueling was the only real option, so I went ahead and booked. I can happily say my outbound flight left pretty much on time. In fact, if it wasn't for a passenger who failed to board, we would have left on schedule. The flights were very straightforward, just an up and down hour hop. I required nothing except to sit quietly and snooze, so I can't really say anything about the service onboard. The stewards did come across open and friendly when I embarked/disembarked. The planes were clean and tidy, typical budget airline set up, so minimal room. The way to Luton, the seats did not recline, which you can get away with on an hour flight, but probably isn't a great option for anything longer than that. The only real issue was on the return. The plane was 45 minutes delayed while waiting for a refuel, and we were only told were were going to be delayed after we had already boarded. Thankfully, the timing of my return was not critical. To sum up my Vueling experience. It was functional. I have nothing much to complain about, nor do I have much to say about it. It worked for me.

Not Verified | Bilbao to Gatwick. Flight was cancelled at 2 hours notice for technical reasons. Vueling flight desk staff unable to find alternative flight to London for at least 2 days. No offer made of hotel accommodation support in meantime. Vueling refusing to accept any responsibility for cancellation as company now says exceptional circumstances caused cancellation. No explanation given; still awaiting reply from CEO. No compensation offered. A poor company with no capacity to support stranded customers.

✅ Trip Verified | Barcelona to Paris CDG. Next time I will walk to Charles de Gaulle. Check-in was a disaster. Hundreds, perhaps thousands of passengers shoving and pushing to check in their luggage. A handful of staff offered minimal help. If you spoke English, you were out of luck. I had hoped to check my luggage through to Newark, which is why I brought all necessary boarding passes. My Spanish is ok, and I had no trouble understanding that the staff had never heard of such a thing. There was something off about the travelers too. They would aggressively push around us, in front of us, preventing our getting to the various self check in kiosks. However, they had no idea how to use them. I helped a bunch use the kiosks before ever reaching it, and saw other Americans doing the same.

✅ Trip Verified | Milan to Barcelona. Flight cancelled when I was in front of the gate, the reason was a strike in France that they had known for days. They have never send any message about the possibility of problems with the flight. After one hour waiting at the gate one girl appeared, aggressive, unprepared, and with no idea how to give information and help customers. Vueling is the worst airline ever.

✅ Trip Verified | Barcelona to Milan Malpensa and was scheduled to return to Barcelona from Torino. Outbound flight to Milan was fine, the typical friendly but no-frills service you can expect from them. 5 days later and we were contacted less than 24 hours prior to the scheduled departure time and told that the flight from Torino was cancelled due to strike action by air traffic controllers in Marseille. Amazing that despite the fact that the strike was called over a month prior, they wait until the last minute to announce which flights would be cancelled. They originally rebooked us on a flight two days later, but the airline said they would refuse to cover any costs (hotels, meals, etc) from having to wait an extra two days. As we needed to be back for work we chose a refund and booked a relatively expensive 12 hour night-bus from Torino to Barcelona. We waited weeks and still no refund. So we contacted Vueling only to be first told that they had no record of us having booked that flight, and in a subsequent email that we were not entitled to a refund because we boarded the (cancelled) flight! Ridiculous! We wonder whether it was a human or a robot answering the emails. It's obvious that they are doing everything in their power to avoid paying a refund which they are by law required to pay. The flight was inexpensive but it's the principal and needless to say that we will be doing our best to avoid this unscrupulous company in the future despite living in Barcelona and Vueling having a stranglehold on EU flights out of the city.

Not Verified | Rome to Madrid. I have waited three days for my baggage and I still can't receive any information from the airline. They have the worst customer service. Never flying in this airline again.

Not Verified | London Heathrow to Barcelona. Without a shadow of a doubt, the worst airline you could have the misfortune of flying with. A simple short flight to Barcelona was delayed by over three and a half hours for no reason at all. No communication of the delay until the flight time had already passed and even less willingness to be remotely helpful shown by the ground/check in staff. Insisted I put my bag in the hold when the plane was empty. Aircraft staff apologised profusely stating the ground staff wouldn't listen to them. Whole abysmal experience was compounded by another 1hr 15 delay for the bag they insisted was put in the hold when I landed in Barcelona. Additionally, the 4 friends I was meeting in Barcelona flew from Birmingham and experienced exactly the same problems and enjoyed a 22hr delay!