Vueling Airlines

✅ Trip Verified | Amsterdam to Barcelona. Worst airline ever flown with. The fact that you have to pay extra for a seat next to your family member says enough. Also the long distances towards the gate from Amsterdam is terrible.

Not Verified | Barcelona to San Sebastián in economy. Horrible experience with Vueling. Cancelled our flight. We were already on the plane when they announced we had to go back to the terminal. The airport buses took us to the exit doors. No information whatsoever of the reasons. Nobody appeared to give any explanation or apology. After 4 hours of protests some of us were put on a flight to Bilbao. A disgrace of a company. Never again.

✅ Trip Verified | Not worth the bargain! The plane is like a typical budget airline. Light seats that don't recline. The lack of entertainment options didn't bug me as it was a short flight. But, they made me check my carry on baggage and then lost it. (Along with at least 3 others on this flight). They found and delivered my luggage 48 hours later. But I have put a claim in for incurred expenses as a result of the delay, and they have approved it, but after two weeks, still have not made the payment.

✅ Trip Verified | Venice to Paris. Vueling told us that the flight is cancelled due to bad weather, however, I am wondering how is it possible that only our flight was cancelled in the entire airport that night (31 August 2018)? The rescheduling of this flight was two days after (2 September 2018 night), which will cause me and my sister missing the international flight from Paris to Hong Kong (CX278). Right after knowing the flight from Venice to Paris is cancelled, I talked to Vueling staff about the rescheduling, they said they could not help me to change the tickets, but I can call the Vueling customer service (which she claimed that it is a 24 hours hotline, but in fact it is not). She suggested me to change to the earlier flight at around 9am the other morning (1 September 2018) which will go from Venice to Barcelona and from Barcelona to Paris. Despite the hotel was assigned to us at 2:30am and the bus arrived at 3:30am, we still tried our very best and managed to get back to the airport to try to catch that flight at 6am. Unfortunately, when we reached the airport, Vueling said it is impossible to change the flight from one journey to two journeys and asked us to go to the ticket counter. Ticket counter then said Vueling have the authority and they could not help. We were then being kicked backward and forward without any help. We were very angry and disappointed about the service provided by Vueling. The staff was unhelpful and rude that morning (1 September 2018). We eventually have no way to go to Paris in time , cause the ticket office said all the flight from all airlines were fully booked. We therefore have to book the flight ticket from Venice to Hong Kong directly. We have lost a lot of money because of Vueling's odd decision to cancel the flight which other airlines didnt encounter that night. We lost our hotel fee in Paris, our missed international flights to Hong Kong, also, Vueling took us to a really far hotel situated in Bolognese and had not included any transportation back to the airport (so may I know what is the claim that you will include the transport between hotel and airport if it's only one-way). it costed us 60 EURO to come out from the hotel to the airport that morning to catch the flight that Vueling staff suggested, which, not to mention, it became an 'impossible' change the other morning.

Not Verified | Barcelona to Nice. Worst airline ever. It was my first time purchasing from them and I regret why I didn't check other reviews before purchasing a ticket. Our flight was canceled due to so called "operational reasons" and we were informed when we reached the airport. Their rude personnel at Barcelona airport told us we can either claim a refund or take the bus to Nice which was an 8 hour long journey. I have requested for a claim and have sent them my credit card details, but there has been nothing so far. It's almost a month now, and we have returned from our vacation. Super disappointed.

✅ Trip Verified | Paris Orly to Rome. If I could give a -10 I would. I’ve never experienced an on time flight with them. They do not update flight status so even when the flight is an hour late (that’s standard) it will still say “on time”. It’s the complete lack of service that makes me avoid this airline in the future at all cost.

✅ Trip Verified | Barcelona to Rome. Worst company encountered in 30 years of flying. They cancelled my flight, pushed me around for over a month telling me that I was going to get 250 euros compensation, they asked for my bank account info to transfer the money, and after multiple exchange of e mail and phone calls, where they were kept on telling me that it was a matter of days that I would get my compensation. I received and e mail without a signature (probably they think their clients don't even deserve to know who are they dealing with) saying that my case was reviewed and I don't qualify for a refund, even if the flight was cancelled by them without any apparent reason. They didn't have the decency to tell me in the previous phone calls that I was not getting it.

✅ Trip Verified | Barcelona to Rome, my flight was cancelled at the very last minute with no explanation. They booked us on a later flight around 6.30pm. We were given a last minute gate. The plane was 15-20 minutes late due to the other flight. When we landed in Rome at around 10ish pm, the nightmare started. My 2 checked-in items were not on site. I have to fill out a lost/delayed items to open the case. I contacted Vueling many times to ensure that my items were return. Instructions were given to send my items to my hotel in Milan. On my departure, one of my two items arrived to my Rome hotel. I'm not quite sure how many times I have contacted Vueling airlines on the delivery of my other luggage but each call was either, no update or the Rome Airport is holding my luggage. This went on for my entire trip to Europe. I went back home to San Francisco on Aug 13th with 1 missing luggage. I had to contact AMEX Global Assist (which they were very amazing and reliable Amex Service) to locate and get a daily update of my other luggage. It took almost 15 days or so to have my luggage sent to my address back home. The worst part is that I booked an "excellent" seat that costs 3x than the regular seat. So my seat is not cheap. Yet, Vueling Airline mismanaged to prioritize my checked-in items. I've never experience such stupidity in luggage management system especially for anyone who is booking First or Business class seat. I may be lucky to get my other bag back but I feel really bad for others who have the same experience with missing/delayed items.

✅ Trip Verified | Nice to Split via Barcelona. Vueling canceled my flight, after waiting in the airport for 7 hours due to delay. I have been attempting to receive a refund for 3 months for the services which were not provided. Absolutely disgusting customer service.

✅ Trip Verified | Rome to Corfu. Vueling changed gate at the last minute and no English was spoken nor was the gate changed on the board. After being 8 hours of waiting I was told that the gate was changed, there was no announcement of my name and the staff just walked away. The flight still had 20 minutes before schedule. I had to buy 2 tickets via Athens and also missed my shuttle service. This flight was at 0045 and the wait for the Athens flight gave me 11 hours waiting and a further 4 hours wait for the 2nd flight to Corfu. The cost was quadruple of the original flight.