Vueling Airlines

✅ Trip Verified | Paris to Milan. I had a major problem with my check in online. I could make do a check in for my friend flying with me but not for myself. The website is not working properly. The check in seems to be confirmed but its not. Coming to the airport I was told I was not registered. It was too late to register at the airport and I had to buy a new ticket with EasyJet (at another airport!) with whom I never had this problem.

✅ Trip Verified | Amsterdam to Valencia. It can be said that the actual flights, to and from Valencia [from Amsterdam] were fine. Checking in at the airports was reasonable too. The whole problem[for us with Vueling is the disastrous website and online check in service. One is encouraged to check in online, particularly if one has luggage for the cargo bay as this is less expensive done online, except the website does not work [for days on end]. The mobile app was a little better, we managed to get the luggage checked in and paid for beforehand, but actual check in was unsuccessful, aside from boarding passes there was no confirmation of check in. Local check in [so we had to get there earlier than needed] was OK the online boarding passes were deemed 'unreliable' so we still ended up with paper... The unreliability of the whole online service is so bad that we will never fly with Vueling again. Unless you have nerves of steel, no cargo luggage, plenty of time to check in at the airfield I would avoid Vueling at all costs.

Not Verified | Rome to Gatwick. Delayed by 30 minutes, no explanation given. On boarding, the cabin crew were talking to each other. No greeting or directing to seat. The staff were miserable and unhelpful. No wine available, despite being on the menu. Would never travel with this airline again.

✅ Trip Verified | Vueling lost my bags between Rome and Ibiza. To their credit they eventually turned up, but my complaint with their process for receiving the compensation I was entitled to. I arrived in Ibiza with the clothes I was wearing: so had to buy a few shirts, underwear and washing kit to see me through the next few days. I was entitled to some 50 euros if the bag wasn't returned within 24 hours, which it wasn't. Back in England I filed the compensation request, providing the various receipts, flight ticket, boarding passes, baggage receipts and bank details all as requested. After a month I received a message from Vueling requiring me to enter my IBAN details into a web site: The IBAN came directly from my bank. and of course Vueling website just rejected the IBAN provided with the message " The details entered are incorrect": quite how the web site could make that decision is beyond me. And Vueling have escaped paying me compensation. It doesnt matter who you try to call: their customer help line is hopeless, the contact numbers I have are automated and provide no option to discuss the issue with anyone. So I've given up. Its what they wanted I guess.

✅ Trip Verified | Ibiza to Barcelona. We took off 45 minutes late. They forgot to put the luggage on the plane - all the luggage, of all passengers. We waited 2 hours and they told us that we were not sure we would get them in the next 48 hours

✅ Trip Verified | Barcelona to Lisbon. Worst airline and customer service ever, after a 5 hour delayed flight they take absolutely no responsibility, though they have to compensate customers for delayed / cancelled flights, they hide behind extraordinary circumstances excuse. We were already on the plane when they announced the flight had been cancelled, because they had no crew available to operate the flight, unprofessional to say the least. Lost many hours complaining to their customer service, and all I get is copy/paste replies, completely ignoring the content of my messages.

✅ Trip Verified | Barcelona to Bilbao. Terrible, delayed, no notice, just made us wait and wait. Even waiting (seating) at the aero bridge, what a joke! Apparently plane door was jammed, we boarded halfway then asked us to leave, absolutely hopeless!

✅ Trip Verified | The flights to and from London were both extensively delayed and Vueling failed to give adequate notice and constantly failed to provide accurate updates. I was delayed 6 hours out of Gatwick and on the return flight the online info and the App info gave no indication of a delay. At check in at Barcelona I was told a ten minute delay which turned out to be 2 hours. Total incompetence and unwillingness to provide adequate customer service.

✅ Trip Verified | Worst customer service ever. My flight was delayed due to bad weather conditions, even though other airlines would take off (read: Vueling pays the minimum for landing/departure fees, so it has the least priority in case of air traffic restrictions). Then, in the end, our flight got cancelled because the hold would not work - clearly a technical failure. After a lot of confusion, they offered a replacement flight 3 day later (a joke!), and refused to compensate the EU legislation determined amount of 250 euros, claiming we were experiencing (only) "extreme meteorological events". They ignored my message for a long time, replied once and then switched to an automated reply. Try to avoid this company at all costs, they are constantly late and do not care about their customers!

✅ Trip Verified | Palma to San Sebastian via Barcelona. After having a flight that was delayed for almost 2 hours due to missing flight crew, our flight was then rerouted to an alternate destination within about an hours drive of our original destination due to "low clouds". Upon arriving the the alternate destination, I was without luggage. I filed a claim at the airport and took a taxi to the original flight destination for an additional cost of approximately 100 Euros. I arrived to clear skies and no sight of "low clouds". Over 24 hours later, my luggage was located and delivered to my hotel. After filing a luggage claim reimbursement online, several weeks later I was instructed to submit all supporting documentation and send it through the postal service via certified mail. I did so at a cost of $16.65. Another several weeks later, my claim was denied because Vueling stated my baggage was delivered within 24 hours. It was not. So, I added international calling to my mobile plan, in order to call customer service in Spain from the US. This just cost me another $5.00, only to be told by "Luggage Incidents" that my baggage was delivered within 24 hours, but they cannot tell me what time it was actually delivered. I asked to speak with a manager and was denied. The is the absolute worst customer service I have ever received from an airline, and I will not fly Vueling ever again. A train would have been a better option and we would have arrived at our intended destination quicker and with my luggage in hand.