Vueling Airlines

✅ Trip Verified | I suggest you avoid this airline at all cost. When we arrived at the airport, there were two rows for check in that were open. The clerk in our row suddenly disappeared and left everyone in line standing there for 30 minutes. Very unprofessional. Also, our flight which was supposed to leave in 5 minutes was not displayed yet on the gate monitor and not mentioned as delayed on any of the screens. Nobody knows what is going on since there are no staff here. Flew with them before and they are always delayed. To top things of, my husband and I are not seated together. Never again Vueling, TuiFly or Transavia are much better budget airlines and more reliable.

✅ Trip Verified | Flew Vueling Airlines from Fuerteventura to Brussels via Barcelona. 5 hours delayed in Fuerteventura, connection missed in Barcelona. Had to sleep there then got another flight for Brussels the next morning. Of course they lost our luggages in the process. Avoid this company at all cost.

✅ Trip Verified | Flew Fuerteventura to Amsterdam. Unable to compete with other low-budget airlines. Check-in system is horrible, you are forced to buy your seats. At the airport all passengers needed to go to the counter so imense qeues rounded up. Staff were really unfriendly during the flight and only do their selling round. I will never fly again with Vueling Airlines and recommend for example Transavia as an alternative.

✅ Trip Verified | I and my girlfriend flew out to Barcelona from Birmingham on 24th August. When we arrived at the airport we saw that our outbound flight was delayed 1 hour which is a pain been a late afternoon flight but not too much of a problem. This then turned into 1.5 hours without anyone telling us of further disruption and no Vueling Customer Service or representatives in sight. Returning to Birmingham our transfer was on time and got us on time to terminal 2 at Barcelona airport. When in the terminal we couldn’t find our flight on the board and yet again no Vueling staff around to inform us of anything. We eventually found a tiny kiosk with one man in and a scrappy bit of paper stuck to the glass saying all Vueling flights are from terminal 1 today which was 30 minutes away by the time shuttle bus arrived. Again not too bad we still had time for something to eat and got to the gate on time. When at the gate on time with all the passengers waiting there nothing was moving. 20 minutes passed and the staff just didn’t say anything and were looking out the window. I asked what’s going on, they never had a clue what was going on or when the plane was actually getting there and never said a word to anyone. Finally we got on the plane 45 minutes late and after 1 and half hours standing round I was thirsty and no one knew whether to walk back up to shops in case the plane that was at gate was actually our plane and could be boarding any moment and it was a good walk back to the nearest shop in departures. So shortly after take off I asked a female cabin crew member if she could get me a drink I had the right change €2.60 for a can of orange and got told no. I can only get a drink when everyone else is getting served. An hour later after a bit of turbulence they finally started serving. They got to a row in front and stopped so i asked politely “excuse me can I get that drink ? “ I got told no again! I had to wait for the other cart from the other end. That cart arrived, got to my row then without even looking at us started walking back - other passengers had to stop them to point them to me I was astonished. They blocked both ends with trolleys so no one could go the toilet. My girlfriend and other women then went to the front of the plane when the cart was close to been out the way of access to the toilet only to be stopped again and again but the stewardesses and told to wait. They then drew the curtain and told the waiting passengers they need room to work they can’t pass for the toilet yet. After waiting the stewardess pulled the curtain back and walked backwards with the trolley into my girlfriend and told her to use the other toilet at the other end of the plane which was also blocked by a trolley.

✅ Trip Verified | Barcelona to Gatwick. Horrible experience on multiple fronts. We tried to check in online the day before and check in wasn’t working. We tried to self check in at the airport and that wasn’t working. We waited in line only to find that we had no seats. Our flight was overbooked and 15 people were bumped to the next flight - 6 hours later. We were given conflicting information from 3 different customer service representatives related to getting our refund and where to get tickets for the next flight. even more infuriating - the staff were not even apologetic. Horrible experience for many reasons will not fly again.

✅ Trip Verified | Never fly Vueling! My family of 6 was on a wonderful European vacation. Our flight from Venice to Paris was cancelled. We missed a day in Paris. We lost a couple thousand dollars in hotel rooms, rebooked flights at last minute and missed tours. Not to mention the memories of visiting Paris. Getting compensation for cancellation was even more frustrating. Stalling, redundant requests, technology that doesn't work, bad service. 3 months later and I still haven't received compensation. Do yourself a favor and book your flight on a different airline.

✅ Trip Verified | Milan to Amsterdam. I have flown with Vueling several times, and regularly book their services for other passengers through my work. Although most of the flights I have personally taken have eventually arrived at their destination and staff have been reasonably friendly, that is about as much as I can say in their favour. The administration and customer service apparatus seems fundamentally broken - receiving an invoice for a flight, theoretically possible through an online form, in reality requires at least 2-3 follow up phone calls (with a significant phone tree and wait times). Other automated emails do not seem to work either, and basic financial services (e.g. issuing confirmation of the outcome of a payment that timed out due to an error in their system; or confirming additional services added by phone to a booking) are apparently unavailable. While flights do occasionally arrive on time, a one hour delay seems average on European flights. Colleagues have experienced "delays" of over 24 hours (not associated with any extreme weather, strikes. or any circumstance that impacted other airlines flying the same route). If you need to be sure of reaching your destination at the stated time, and most especially if you have any kind of financial administration requirements, avoid this airline.

✅ Trip Verified | Amsterdam to Barcelona. Terrible customer service. I had already done check in before arriving at the airport. There were two flights from Amsterdam to Barcelona departing at exactly the same time (10:20 am). I approached the Vueling counter so that they could reconfirm the gate for Vueling’s flight. The guy said: “That’s what screens are for”. I explained I wanted to be sure about my gate since there were two flights for the same destination and at the same time appearing on the screen. He replied: “That’s what the screen is for. You should find it for yourself”. Absolutely rude and un-polite staff!

✅ Trip Verified | Gatwick to Paris CDG. The worst airline we have ever flown with after canceling not one but two flights consecutively from Gatwick to Paris, leaving us stranded for two days! Both 21:10 flights were canceled, there was no-one from Vueling at at the airport or by telephone to rebook customers. They knew the flight would be canceled as we could not land at 2am in Paris but did not tell passengers until 11.30pm. The following day, we were rebooked onto the same flight which was also canceled! We were told that they could put us on the same flight the next day at 21.10 (the same one that had been canceled two days in a row) or rerouted via Barcelona, which would take us 11 hours instead of 40-minutes! Another Vueling rep told us over the phone 'I cannot help you'. I don't know how this company doesn't go bankrupt with their lack of care for passengers and constant cancelations. There is also no-one from Vueling at at the airport or by phone after 9pm. Avoid at all costs unless you want to be stuck at the airport!!

Not Verified | London to Algiers via Barcelona. Having arrived 2 hours before our scheduled departure, we hoped to be able to take our time and perhaps visit Duty Free. Alas, that was not the case. The check-in desks served all of Vuelings' flights that morning, and with only 2 agents on duty, the queues were dreadfully long. Once we were checked in, we had to run through the airport and straight to the gate, only to find there was a delay! The plane to BCN was very full and the seats were extremely cramped, with very little legroom. From BCN to ALG, the flight was certainly less full, and the seat felt somewhat more comfortable, though the legroom was still far from amazing. The Buy on Board service was unsatisfactory with very little to choose from. The service at all times was good. Whilst this review doesn't paint the most positive image of the airline, I would recommend it because it has great value for money, and stands out as one of the better LCCs.