Vueling Airlines

Not Verified | Malaga to Barcelona. Malaga Airport facilities good. Vueling check in queue doesn’t distinguish if already checked online or not. Long but moved ok. However at gate there was no information that flight was delayed until well after departure time. We travel light - checked in a 9kg bag each (2 of us). Noted that they allow 10kgs carry on. Along with handbags etc. Ludicrous policy not enforced until the end of line of people boarding who all had their carry on removed to go on next flight. Not very happy people and screaming going on. With only a small handbag we were allowed to take it. The crew never encouraged passengers to place soft smaller carry on at their feet so no wonder lockers full. Flight left an hour late (can’t fully remember ). Made up some time to land 40 minutes late. Then the worst thing. After 50 minutes of not one item on said carousel I went to investigate. Brushed off and said it’s in the system should be 5 minutes. Asked that they announce that. Did so and luggage appeared 10 minutes later. Can see why people cram their bags as carry on with that delay. Now worried as have a booking in three days to UK with connecting train! Doubt I will make it. Plane good. Seats good. Didn’t purchase food.

Not Verified | My companion and I purchased the premium seats for a flight from Ibiza to Barcelona. upon checking in on the premium line we realized that bags were not included in the price. The staff who checked us and was also pretty rude about the fact that we were in the wrong line and had not paid for bags. We definitely thought we have paid for bags with our premium seats and if we hadn't we wouldn't have purchased them. Paying for bags at the check-in cost us twice but it would have if we had bought bags hours in advance. It cost about 60 USD to ship each regular sized suitcase. The misunderstanding is one thing but the rude customer service really puts a damper on it. The flight was delayed at least 30 minutes and the wait at baggage claim was long. The flight attendants weren't particularly courteous either. It must not be a fun airline to work for because nobody seems happy.

Not Verified | Asturias to Basel via Barcelona. The website didn’t let me do the checkin, got the tickets at the desk in Asturias. I got middle seat people in the flight Barcelona/Basel, tried to change it in Asturias, Lady over there said can’t do try in Barcelona. Lady in Barcelona said can’t do, you should have done it in Asturias. So, basically I am willing to pay more for my window seat (and they said there were available) but there is no possible way to get it, poor customer service.

✅ Trip Verified | Prague to Paris. Vueling is not really low cost : with its seat selection charges and use of secondary terminals - you end you spending more and wasting more time. Im surprised such a poorly managed airline is still operational. Avoid at all cost, even if it means you have to pay more with others.

Not Verified | We flew to Granada on Vueling. I have heard some bad things about them, however, the flight was decent. The seats were the European standard, and did not recline. However, on a longer flight, this could be an annoyance. I did not get any food, however, my friend got a sandwich for about 10 euros with a sandwich and a drink. It looked okay, but for the price, it was not served with care, as well as the look being shoddy. Overall, the boarding process was messy, the flight was okay, and the seats were good for a short hop. I woukd reccomend Vueling on a short hop, and on a longer flight, not so much.

✅ Trip Verified | Barcelona to Munich. After a delay of 2 hrs last Sunday on the same route again a delay of at least 2 hours - no info at gate. no service desk at airport. no weather related reasons. airplane on in-bound route had damaged overhead luggage storages fixed with duck-tape. Luggage took 45min on the belt. Never again - completely unreliable.

✅ Trip Verified | Barcelona to Manchester. I paid for priority boarding and paid extra to selected a better seat and to use the VIP lounge on Departure from Barcelona back to Manchester - also paid for cancellation insurance. Waste of money on all accounts as Vueling staff didn't seem to care where anybody sat on the plane and I didn't get the seat or one like it that i had paid for. Also after checking in for my departing flight on the 25th if June i was told the VIP lounge had been booked for my arrival - I arrived in Barcelona on the 12th June at 23:30 and the vip lounges close at 22:00, also who would want to sit in a VIP lounge when you arrive at your holiday destination! It doesn't make sense, so I called Vueling to clear this mess up so I could you the vip lounge when i had requested and intended on my departure but was told it could not be rearranged and that it was company policy not to refund!

❎ Not Verified | Bilbao to Barcelona. The first thing that should be noted about flying with Vueling is that they have no notion of customer service and experience at all. Every detail about the trip - from buying your ticket through their shady app where they pull extra costs out of nowhere, to having to guess where to grab the stuff you didn't take in the cabin with you at a huge airport - is cheap and amateurish. Due to their lack of training, the ground staff have no skills and suffer panic attacks for trivial reasons. They bark at passengers instead of treating them with respect. Security check was an absolute mess and it felt like the whole staff had a severe form of attention disorder. The worst part about flying with Vueling is managing to enter the plane at all since it's absolute chaos and their staff can't do their jobs without having constant panic attacks. The actual flight was OK. The crew's behaviour was a bit unprofessional since we could hear them laughing constantly behind their paper-thin curtain. But they have a pass since their employer is a joke.

✅ Trip Verified | Vienna to Olbia. Long delays with zero explanation or communication. Told ‘you just have to wait’. Not even basic common courtesy which really isn’t that hard. Very poor customer service.

✅ Trip Verified | Barcelona to Napoli. During self-check-in for a flight to Barcelona on 10.06.2009, my Luggage was lost due to their staff at the airport. Of course, it has not been found, moreover, the so-called airline support service Vueling told me that they cannot help me (after 11 days). Lost and found office in delivery airport refused to give me the report so I stayed in foreign country without my bag and without any help. I have never encountered such a disregard and unprofessional attitude.