Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
3 star Skytrax Rating
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6/10

"the flight was decent"

(United States)

Not Verified | We flew to Granada on Vueling. I have heard some bad things about them, however, the flight was decent. The seats were the European standard, and did not recline. However, on a longer flight, this could be an annoyance. I did not get any food, however, my friend got a sandwich for about 10 euros with a sandwich and a drink. It looked okay, but for the price, it was not served with care, as well as the look being shoddy. Overall, the boarding process was messy, the flight was okay, and the seats were good for a short hop. I woukd reccomend Vueling on a short hop, and on a longer flight, not so much.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBarcelona to Granada
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"a delay of 2 hrs"

(Germany)

Trip Verified | Barcelona to Munich. After a delay of 2 hrs last Sunday on the same route again a delay of at least 2 hours - no info at gate. no service desk at airport. no weather related reasons. airplane on in-bound route had damaged overhead luggage storages fixed with duck-tape. Luggage took 45min on the belt. Never again - completely unreliable.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBarcelona to Munich
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"company policy not to refund"

(United Kingdom)

Trip Verified | Barcelona to Manchester. I paid for priority boarding and paid extra to selected a better seat and to use the VIP lounge on Departure from Barcelona back to Manchester - also paid for cancellation insurance. Waste of money on all accounts as Vueling staff didn't seem to care where anybody sat on the plane and I didn't get the seat or one like it that i had paid for. Also after checking in for my departing flight on the 25th if June i was told the VIP lounge had been booked for my arrival - I arrived in Barcelona on the 12th June at 23:30 and the vip lounges close at 22:00, also who would want to sit in a VIP lounge when you arrive at your holiday destination! It doesn't make sense, so I called Vueling to clear this mess up so I could you the vip lounge when i had requested and intended on my departure but was told it could not be rearranged and that it was company policy not to refund!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarcelona to Manchester
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"no notion of customer service"

(Spain)

Not Verified | Bilbao to Barcelona. The first thing that should be noted about flying with Vueling is that they have no notion of customer service and experience at all. Every detail about the trip - from buying your ticket through their shady app where they pull extra costs out of nowhere, to having to guess where to grab the stuff you didn't take in the cabin with you at a huge airport - is cheap and amateurish. Due to their lack of training, the ground staff have no skills and suffer panic attacks for trivial reasons. They bark at passengers instead of treating them with respect. Security check was an absolute mess and it felt like the whole staff had a severe form of attention disorder. The worst part about flying with Vueling is managing to enter the plane at all since it's absolute chaos and their staff can't do their jobs without having constant panic attacks. The actual flight was OK. The crew's behaviour was a bit unprofessional since we could hear them laughing constantly behind their paper-thin curtain. But they have a pass since their employer is a joke.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBilbao to Barcelona
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very poor customer service"

(Australia)

Trip Verified | Vienna to Olbia. Long delays with zero explanation or communication. Told ‘you just have to wait’. Not even basic common courtesy which really isn’t that hard. Very poor customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Olbia
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my Luggage was lost"

(Russian Federation)

Trip Verified | Barcelona to Napoli. During self-check-in for a flight to Barcelona on 10.06.2009, my Luggage was lost due to their staff at the airport. Of course, it has not been found, moreover, the so-called airline support service Vueling told me that they cannot help me (after 11 days). Lost and found office in delivery airport refused to give me the report so I stayed in foreign country without my bag and without any help. I have never encountered such a disregard and unprofessional attitude.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarcelona to Napoli
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed for more than 5 hours"

(Spain)

Not Verified | The worst experience! Had a flight to Mykonos with a stop in Barcelona from Madrid. At first, the flight was delayed by 1 hour, with the plane already waiting at the gate. After all that time, they have randomly decided to change the destination of the aircraft to Menorca, instead of Barcelona. More than 20 people on that plane had a connection to make in Barcelona and the plane was completely booked. Absolutely ridiculous! How can you change the flights destination after making people wait for so long? The flight I was supposed to take was delayed for more than 5 hours. The flight attendants have not even apologized to the customers. What a disrespectful company with no value of their customers. No surprise everyone is writing terrible reviews.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadrid to Mykonos via Barcelona
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Inflight services are zero"

(Spain)

Trip Verified | Lisbon to Barcelona. I fly with Vueling 10/15 times each month because is mainly the only option for business travelling from Barcelona. Vast majority of my flights are late. Seats very uncomfortable. Inflight and land personnel with terrible attitude. Inflight services are zero.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLisbon to Barcelona
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible experience with Vueling"

(Italy)

Trip Verified | Milan Malpensa to Barcelona and we missed our connected flight Barcelona to Palma. Terrible experience with Vueling. Me, my husband and other passengers not related to us – were refused boarding. We were refused to board the plane, even though we’ve checked in online 1 day before, and passed passport control and were waiting at the gates in the queue. And all of us were blamed by the airline that it was our fault and we have been waiting at the wrong gate. The truth is that Vueling at the last moment before boarding changed the gates which was originally on the screens and didn’t announce the change. Instead they announced gate 7 to Barcelona, which we went to (apparently it was added second plane/flight by them). There were two identical flights by Vueling from Milan to Barcelona at the same time from the same terminal of Malpensa. As we discovered later – from the gate #7 and gate #1 (after gates changes were amended). We came to the gate 7, Which was announced and we gave our boarding passes and passports to the lady who checked them at the boarding desk – she said “wait in the queue” , she didn’t even mention anything that we are at the wrong gate and wrong flight. Vueling sold way more tickets than they could board and that’s why had to create this mess and to confuse passengers to make sure to get rid of us, as there were no more seats on the plane as we understood. They didn’t announce a last call either – to invite right passengers to the right gate – because they were interested to get rid of us, not board us. The airline then delayed the flight (from gate 1) for 1.5 hour, because they needed time to find our suitcases to kick them off the plane, but they didn’t have seats to board us which would be faster. We’ve spent all night searching for the new tickets and had to travel from Malpensa to Linate airport to catch the new flight we booked, which cost us 409.70 EUR plus 25EUR luggage, plus bus + taxi fees. We also lost lots of nerves and one day of our 4 days holidays at Mallorca and we are very disappointed with this fact and will demand compensation from Vueling for us. We have never ever had such a terrible experience and were amazed how the situation developed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilan to Palma via Barcelona
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"5 days before we got our luggage"

(Netherlands)

Not Verified | Amsterdam to Lisbon. Vueling managed to lose both our suitcases, as well as 50% of the other passengers on board. Apparently, they just forgot to load an entire truck's worth of luggage. Vueling responds like they couldn't care less. They left us at the destination with no explanation of where our luggage was. They did, in fact, know exactly what had happened, but decided they'd withhold the information from us. It took 5 days before we got our luggage back, all the while Vueling would tell us nothing. It was only when we received an email from the airport, telling us it had arrived, that we knew to pick it up. We, of course, had to purchase toiletries and clothes during this time, and Vueling's customer's service team said they'll reimburse for such expenses. So we made sure to keep hold of receipts. Flash forward to arriving home and filing a claim for this, Vueling decided to wriggle their way out of this by claiming we didn't have the original luggage tag receipt. We had a full page report from the baggage claim process, with our passport info, flight details, and baggage tag information. Basically everything they would possibly need to verify us in their system. But Vueling could not care less about honoring their mistakes and reimbursing customers They are legally bound by the Montreal Convention to reimburse us for this, but presumably, most passengers, including us, don't have time to pursue further legal action. Therefore this is their cheapest, most effective response. This was the final straw for us, but we have had other bad experiences flying with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Lisbon
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no